The service was good but I got the vanilla cold brew and it tasted so bad literally disgusting
Atmosphere: 5
Food: 1
Service: 5
Karen Ruesch
So when we order oatmeal, no water - 2% milk, it has either come totally dry or on our second visit it was so much milk that the oats were swimming. The customer service this morning on 10/6 was poor. Staff seemed irritated. And there were no bags for the carry out of multiple sandwiches. Please do better.
Atmosphere: 3
Food: 1
Service: 1
geneen g
This branch is located in the Louisville Marriott Downtown. It is awesome as I expect Starbucks to consistently be. My barista Haley was so fun and friendly too!
Atmosphere: 5
Food: 5
Service: 5
Brian Lee
It was busy with a lot of business conferences going on- but timely and efficient- the one thing they need to do- possibly across the board- is not lose the customer service and SMILES when providing their service! Efficiency does not have to be the eradicator of Customer Service and Kindness
Atmosphere: 5
Food: 5
Service: 4
Ashley Bertram
Mari was spectacular! I stayed at a sister property but needed my BOSE with CF everyday and she made it a delightful experience each time—always remembering name.
Atmosphere: 5
Service: 5
Michael Randall
You can pay with the app and with stars👊🏼
Atmosphere: 5
Food: 5
Service: 5
Tommy Mac
always wary of locations inside a hotel, but this particular one is pretty solid. Despite the long line, my order was taken quickly and the staff was very pleasant. There were a good amount of open seats at the time, so it is a fine place to sit and drink your coffee if you don't want to hang out in the lobby.
Atmosphere: 4
Food: 4
Service: 4
Denny Saelee
Friendly and helpful staff, line may be long but gets down quick.
Atmosphere: 5
Food: 5
Service: 5
Bassam Bassam
I came at 10 am on March 6 ..and they were already out of stock of 2 sandwiches options She said first she have both of them but after few minutes of waiting she came back and said she has non. The same thing happens yesterday . Horrible services .
Ease of location was great however they are not setup to redeem stars and the line is overwhelming at time, not a quick in and out.
Atmosphere: 4
Food: 5
Service: 5
Aaron Sandvik
This is a hotel Starbucks? The only way to get to it is through the hotel lobby. Very confusing. But the staff were nice and when they made a mistake they fixed it immediately.
Atmosphere: 3
Food: 5
Service: 5
Katy Phillips
I stood in line for at 15-20 minutes one morning to find out they had no microwave and couldn’t heat up breakfast sandwiches. I then mobile ordered to a nearby location and waited another 25 minutes for my breakfast. This location wouldn’t take mobile orders.
Another time I stopped in the afternoon and the line wasn’t too long , maybe 5 minutes wait. The. It was a fairly normal experience, however there’s not a lot of seating and the seats are in a busy hallway.
Every morning I stayed here the line at breakfast was massively long! The only other breakfast option is the hotel restaurant which is expensive.
My baristas Jas and Tian were fabulous!
Atmosphere: 5
Food: 5
Service: 5
The service was good but I got the vanilla cold brew and it tasted so bad literally disgusting
Atmosphere: 5
Food: 1
Service: 5
So when we order oatmeal, no water - 2% milk, it has either come totally dry or on our second visit it was so much milk that the oats were swimming. The customer service this morning on 10/6 was poor. Staff seemed irritated. And there were no bags for the carry out of multiple sandwiches. Please do better.
Atmosphere: 3
Food: 1
Service: 1
This branch is located in the Louisville Marriott Downtown. It is awesome as I expect Starbucks to consistently be. My barista Haley was so fun and friendly too!
Atmosphere: 5
Food: 5
Service: 5
It was busy with a lot of business conferences going on- but timely and efficient- the one thing they need to do- possibly across the board- is not lose the customer service and SMILES when providing their service! Efficiency does not have to be the eradicator of Customer Service and Kindness
Atmosphere: 5
Food: 5
Service: 4
Mari was spectacular! I stayed at a sister property but needed my BOSE with CF everyday and she made it a delightful experience each time—always remembering name.
Atmosphere: 5
Service: 5
You can pay with the app and with stars👊🏼
Atmosphere: 5
Food: 5
Service: 5
always wary of locations inside a hotel, but this particular one is pretty solid. Despite the long line, my order was taken quickly and the staff was very pleasant. There were a good amount of open seats at the time, so it is a fine place to sit and drink your coffee if you don't want to hang out in the lobby.
Atmosphere: 4
Food: 4
Service: 4
Friendly and helpful staff, line may be long but gets down quick.
Atmosphere: 5
Food: 5
Service: 5
I came at 10 am on March 6 ..and they were already out of stock of 2 sandwiches options She said first she have both of them but after few minutes of waiting she came back and said she has non. The same thing happens yesterday . Horrible services .
Service: 1
Restaurantji Recommends
Ease of location was great however they are not setup to redeem stars and the line is overwhelming at time, not a quick in and out.
Atmosphere: 4
Food: 5
Service: 5
This is a hotel Starbucks?
The only way to get to it is through the hotel lobby.
Very confusing.
But the staff were nice and when they made a mistake they fixed it immediately.
Atmosphere: 3
Food: 5
Service: 5
I stood in line for at 15-20 minutes one morning to find out they had no microwave and couldn’t heat up breakfast sandwiches. I then mobile ordered to a nearby location and waited another 25 minutes for my breakfast. This location wouldn’t take mobile orders.
Another time I stopped in the afternoon and the line wasn’t too long , maybe 5 minutes wait. The. It was a fairly normal experience, however there’s not a lot of seating and the seats are in a busy hallway.
Every morning I stayed here the line at breakfast was massively long! The only other breakfast option is the hotel restaurant which is expensive.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Tomato & Mozzarella Sandwich Lunch, Bacon Gouda & Egg Breakfast Sandwich
Ease of location was great however they are not setup to redeem stars and the line is overwhelming at time, not a quick in and out.
Atmosphere: 4
Food: 5
Service: 5
Horrible service
Loading...