I’ve lived all over the world, both within and outside of the United States. I’ve been to Starbucks in every location I’ve traveled where it’s offered. From grandiose locations in Taipei, to trailer housed Starbucks in the Middle East. My star collection history is embarrassingly large. Out of all of those locations - this one is the most unreliable and worst. If they aren’t on their quarterly strike - usually centered around a holiday to create the biggest impact on people stuck at home with small children - then they are randomly closed with employees inside for reasons unknown.
Save yourself the headache, and go to the one on Shelbyville road.
Atmosphere: 1
Food: 1
Service: 1
Gwendolyn Fitzner
Hot chocolate is the best
Atmosphere: 5
Food: 5
Service: 5
Meka Allen
It’s kinda hard to rate a Starbucks low but here I am doing just that. The barista had the personality of a wet napkin. He was so bland and unfocused on customers that he was almost unfriendly. This particular location kept all of the sugar (and like items) behind the counter and when asked for said items he acted as if he was bothered to do so. The location was not clean or welcoming at all. The only plus to this visit was the my coffee was well made and tasted delish (after I received my sugar packets 🙄) I will not be returning to this Jack London, Oakland location. There’s a Starbucks on every other corner… the thing that should make you stand out is your customer service!
Atmosphere: 1
Service: 1
Jeremy Hurd
I get the grande Carmel frappe
Atmosphere: 5
Food: 5
Service: 5
Grey Amore
I've tried 3 times, only ordering a drink. Waiting 12 to 15 minutes isn't my idea of a good time especially when i go specifically when there is no rush, it never has been a complex drink (base premade and single something else). When 2-3 people come after me by several minutes can get there multiple order drink before me plus bakery items and did not mobile preorder. Nope, i am good. I rather not try any more.
Dietary restrictions: Nondairy options available
Wheelchair accessibility: Ramp and large sidewalk, no large humps to get over.
Atmosphere: 5
Food: 5
Service: 1
Adam Housh
Layout and staff are very unwelcoming. Hard uncomfortable chairs and a general “hurry up and get your drink and get out” vibe from start to finish.
Employees were just basically slamming orders on counter and yelling names and turning away. Barest minimum of customer service.
Floor was dirty and tables are wearing out. Solicited us for a tip (“it’s going to ask you a question”) when all we bought was a boxed apple juice. I know it’s automated, but seriously? Why don’t I tip for opening the door on my own too?
Go home and brew Folgers. At least there your back won’t hurt in the chairs and the only snarling face you’ll see will be in the mirror or in family photos.
Stephanie Smith
Rude employees, I ordered the new iced pecan crunch latte. My drink had no cold foam or crunch! My team said thank you for our order & nothing! Train better!!
Atmosphere: 3
Food: 1
Service: 1
Stephanie Smith
Rude employees, I ordered the new iced pecan crunch latte. My drink had no cold foam or crunch! My team said thank you for our order & nothing! Train better!!
Connor Gleitz (C o)
On my way to work I’ll almost always order ahead for pickup. Without fail, my drinks are prepared on time, except for the occasional “order ahead not available.” Everything is amazing other than that issue.
Wheelchair accessibility: There are handicapped spots and an easily accessible entrance.
Atmosphere: 5
Food: 5
Service: 4
Brogan Wilcox
This Starbucks always makes the drinks way worse than any other Starbucks I've ever been to. I've given them so many chances. I advise you please find the nearest Starbucks and do not go to this one.
Why in the world would they be out of so much product. Tried to order refresher they were out. Tried to order white chocolate mocha they are out. Same with Carmel machiatto. They are always out of several drinks and their lobby is closed a lot. Poorly managed.
Atmosphere: 1
Food: 1
Service: 1
Your FBI Agent
It's Starbucks. Service is always good at this one. Food even though it's pre made always tastes good and better than mcds
Atmosphere: 5
Food: 5
Service: 5
Vicki Tingle
Dietary restrictions: Sugar free options
Atmosphere: 3
Food: 4
Service: 4
Tony White
Great service ...yum
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Judy Casper
Went in and ordered a skinny vanilla cafe latte. There were 4 people working that I saw and only 2 people waiting for their order. I waited 15 minutes and asked about my order. I was told there were still 4 mobile orders ahead of me. I was astonished and asked why they didn’t tell me when I placed my order. They asked if I wanted a refund and I told them yes. They gave me a refund but kept the 1.00 tip I gave when I ordered. I will not go back to Starbucks. They did keep the cars moving with their orders.
I’ve lived all over the world, both within and outside of the United States. I’ve been to Starbucks in every location I’ve traveled where it’s offered. From grandiose locations in Taipei, to trailer housed Starbucks in the Middle East. My star collection history is embarrassingly large. Out of all of those locations - this one is the most unreliable and worst. If they aren’t on their quarterly strike - usually centered around a holiday to create the biggest impact on people stuck at home with small children - then they are randomly closed with employees inside for reasons unknown.
Save yourself the headache, and go to the one on Shelbyville road.
Atmosphere: 1
Food: 1
Service: 1
Hot chocolate is the best
Atmosphere: 5
Food: 5
Service: 5
It’s kinda hard to rate a Starbucks low but here I am doing just that. The barista had the personality of a wet napkin. He was so bland and unfocused on customers that he was almost unfriendly. This particular location kept all of the sugar (and like items) behind the counter and when asked for said items he acted as if he was bothered to do so. The location was not clean or welcoming at all. The only plus to this visit was the my coffee was well made and tasted delish (after I received my sugar packets 🙄) I will not be returning to this Jack London, Oakland location. There’s a Starbucks on every other corner… the thing that should make you stand out is your customer service!
Atmosphere: 1
Service: 1
I get the grande Carmel frappe
Atmosphere: 5
Food: 5
Service: 5
I've tried 3 times, only ordering a drink. Waiting 12 to 15 minutes isn't my idea of a good time especially when i go specifically when there is no rush, it never has been a complex drink (base premade and single something else). When 2-3 people come after me by several minutes can get there multiple order drink before me plus bakery items and did not mobile preorder. Nope, i am good. I rather not try any more.
Dietary restrictions: Nondairy options available
Wheelchair accessibility: Ramp and large sidewalk, no large humps to get over.
Atmosphere: 5
Food: 5
Service: 1
Layout and staff are very unwelcoming. Hard uncomfortable chairs and a general “hurry up and get your drink and get out” vibe from start to finish.
Employees were just basically slamming orders on counter and yelling names and turning away. Barest minimum of customer service.
Floor was dirty and tables are wearing out. Solicited us for a tip (“it’s going to ask you a question”) when all we bought was a boxed apple juice. I know it’s automated, but seriously? Why don’t I tip for opening the door on my own too?
Go home and brew Folgers. At least there your back won’t hurt in the chairs and the only snarling face you’ll see will be in the mirror or in family photos.
Rude employees, I ordered the new iced pecan crunch latte. My drink had no cold foam or crunch! My team said thank you for our order & nothing! Train better!!
Atmosphere: 3
Food: 1
Service: 1
Rude employees, I ordered the new iced pecan crunch latte. My drink had no cold foam or crunch! My team said thank you for our order & nothing! Train better!!
On my way to work I’ll almost always order ahead for pickup. Without fail, my drinks are prepared on time, except for the occasional “order ahead not available.” Everything is amazing other than that issue.
Wheelchair accessibility: There are handicapped spots and an easily accessible entrance.
Atmosphere: 5
Food: 5
Service: 4
This Starbucks always makes the drinks way worse than any other Starbucks I've ever been to. I've given them so many chances. I advise you please find the nearest Starbucks and do not go to this one.
Restaurantji Recommends
Why in the world would they be out of so much product. Tried to order refresher they were out. Tried to order white chocolate mocha they are out. Same with Carmel machiatto. They are always out of several drinks and their lobby is closed a lot. Poorly managed.
Atmosphere: 1
Food: 1
Service: 1
It's Starbucks. Service is always good at this one. Food even though it's pre made always tastes good and better than mcds
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Sugar free options
Atmosphere: 3
Food: 4
Service: 4
Great service ...yum
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Went in and ordered a skinny vanilla cafe latte. There were 4 people working that I saw and only 2 people waiting for their order. I waited 15 minutes and asked about my order. I was told there were still 4 mobile orders ahead of me. I was astonished and asked why they didn’t tell me when I placed my order. They asked if I wanted a refund and I told them yes. They gave me a refund but kept the 1.00 tip I gave when I ordered. I will not go back to Starbucks. They did keep the cars moving with their orders.
Service: 1
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