This is the absolute worst Starbucks I’ve ever had the misfortune of going to. Sadly it’s right by my job. It’s currently 6:22 am and there are employees cars in the parking lot yet they are closed and all the lights are off. They do random strikes all the time. I wish they would get it together or find a different job since they hate theirs so much!
Service: 1
Anne Oleszczuk
Honestly I hate coming here. Staff can be entitled and my drinks are usually wrong. Today was the worst when I got my entire order wrong and the staff refused to fix it because they were “too busy”.
Atmosphere: 1
Food: 1
Service: 1
Chris Jurgensmeyer
I like this Starbucks. It's clean, the staff are nice, and the coffee and food are always good.
Atmosphere: 5
Food: 5
Service: 5
Stacie Mayfield
We usually doordash! Great pink drinks!
Food: 5
Karlee Campbell
I only used the internet.
Robert M.
Slowest Starbucks around. Twenty minute ordeal to get anything in the morning. Waste of time.
Chris “The Avenger”
I go to Starbucks constantly, all across the city and country.I mobile order most of the time but let me tell you, I’ve also experimented drive thru and walk in. This Starbucks can’t get any of them right.I’ve waited anywhere from 30 minutes to and hour for all three methods. In fairness they are busy, but so are all of the other Starbucks I go to. On a few occasions I had to ask where my drink was and on one occasion I was told someone must have taken it, which is just silly because I was there the whole time and my name was never called.They rarely have the little sticks to prevent spillage, they often don’t have the guards to keep my hands from getting burnt AND they don’t use two cups if they are out of those guards. So I am walking around like shifting my coffee from hand to hand like I’m trying to fast break down the basketball court and slam dunk it.Frequently they have piles of boxes in the waiting area, I imagine if that’s the case their storage is crammed and certain doom for anyone who might be trying to egress from there.On a couple occasions I ordered ahead to walk in and pick it up, and found that the dining area was locked and closed, so I had to get in line for the drive through which was like a demolition derby. Cars everywhere for the same reason, then I waited forever.They have been “On Strike” twice in a year, closing the entire store. Most recently there was a letter on the door that said if you orders for a mobile pickup to call corporate.It’s a miracle for these that the company sees this and allows this location to continue behaving this way. If anyone should be on strike it is the customers. I complained on the app a number of times and no one seems to do anything. Same lousy workers doing the same pitiful work.My recommendation, close the location, once all these “union” workers quit, hire new people and start over.I’ll start adding photos and videos later. Maybe someone will care.
Recommended dishes: Classic Coffee Cake
Zachery Wilson
They were OK taking 25 minutes to make a drink, piss poor
Service: 1
Nichole Grotkopf
Being a former Starbucks Partner, this location is absolutely disappointing. Both times I’ve come through before 7am it has taken me a full 15 minutes to get through the line for one drink. When I come in the afternoon, the drinks are made wrong ( I would know ) and the bathroom was filthy. The bathroom cleaner (containing bleach) just sitting on top of the baby changing station is unacceptable. This is 5 minutes from my store where I work but I would rather drive to a different location. Being an ex partner, you need to do better.
There was mold in my drink and also only two people working. The DM and SM, Pam and Thomas need to do better.
Atmosphere: 1
Food: 1
Service: 1
Ethan S.
Tried to get a sandwich and some tea in a time crunch in the afternoon and sat in the drive thru line for 10+ minutes. There were maybe 5-6 cars. Don't come if you need it quick
Tyler Gibson
As usual, the drinks and food are great. The service is where this particular Starbucks struggles. Wait times for our drinks have been at least 30 minutes twice over the past month. This is the only location in Louisville where we experience this.
Atmosphere: 5
Food: 5
Service: 1
Ryan D.
I hate that this is the closest location to me. Every time I come here they take 3x as long to get your drive through order than any other branch
JozARTSY
The cake pops are always 10/10. Drinks can take a while when there’s lots of customers waiting but that’s expected at Starbucks. Delicious almost every time ! ???
Went for coffee and everyone was very nice
Atmosphere: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
This is the absolute worst Starbucks I’ve ever had the misfortune of going to. Sadly it’s right by my job. It’s currently 6:22 am and there are employees cars in the parking lot yet they are closed and all the lights are off. They do random strikes all the time. I wish they would get it together or find a different job since they hate theirs so much!
Service: 1
Honestly I hate coming here. Staff can be entitled and my drinks are usually wrong. Today was the worst when I got my entire order wrong and the staff refused to fix it because they were “too busy”.
Atmosphere: 1
Food: 1
Service: 1
I like this Starbucks. It's clean, the staff are nice, and the coffee and food are always good.
Atmosphere: 5
Food: 5
Service: 5
We usually doordash! Great pink drinks!
Food: 5
I only used the internet.
Slowest Starbucks around. Twenty minute ordeal to get anything in the morning. Waste of time.
I go to Starbucks constantly, all across the city and country.I mobile order most of the time but let me tell you, I’ve also experimented drive thru and walk in. This Starbucks can’t get any of them right.I’ve waited anywhere from 30 minutes to and hour for all three methods. In fairness they are busy, but so are all of the other Starbucks I go to. On a few occasions I had to ask where my drink was and on one occasion I was told someone must have taken it, which is just silly because I was there the whole time and my name was never called.They rarely have the little sticks to prevent spillage, they often don’t have the guards to keep my hands from getting burnt AND they don’t use two cups if they are out of those guards. So I am walking around like shifting my coffee from hand to hand like I’m trying to fast break down the basketball court and slam dunk it.Frequently they have piles of boxes in the waiting area, I imagine if that’s the case their storage is crammed and certain doom for anyone who might be trying to egress from there.On a couple occasions I ordered ahead to walk in and pick it up, and found that the dining area was locked and closed, so I had to get in line for the drive through which was like a demolition derby. Cars everywhere for the same reason, then I waited forever.They have been “On Strike” twice in a year, closing the entire store. Most recently there was a letter on the door that said if you orders for a mobile pickup to call corporate.It’s a miracle for these that the company sees this and allows this location to continue behaving this way. If anyone should be on strike it is the customers. I complained on the app a number of times and no one seems to do anything. Same lousy workers doing the same pitiful work.My recommendation, close the location, once all these “union” workers quit, hire new people and start over.I’ll start adding photos and videos later. Maybe someone will care.
Recommended dishes: Classic Coffee Cake
They were OK taking 25 minutes to make a drink, piss poor
Service: 1
Being a former Starbucks Partner, this location is absolutely disappointing. Both times I’ve come through before 7am it has taken me a full 15 minutes to get through the line for one drink. When I come in the afternoon, the drinks are made wrong ( I would know ) and the bathroom was filthy. The bathroom cleaner (containing bleach) just sitting on top of the baby changing station is unacceptable. This is 5 minutes from my store where I work but I would rather drive to a different location. Being an ex partner, you need to do better.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
There was mold in my drink and also only two people working. The DM and SM, Pam and Thomas need to do better.
Atmosphere: 1
Food: 1
Service: 1
Tried to get a sandwich and some tea in a time crunch in the afternoon and sat in the drive thru line for 10+ minutes. There were maybe 5-6 cars. Don't come if you need it quick
As usual, the drinks and food are great. The service is where this particular Starbucks struggles. Wait times for our drinks have been at least 30 minutes twice over the past month. This is the only location in Louisville where we experience this.
Atmosphere: 5
Food: 5
Service: 1
I hate that this is the closest location to me. Every time I come here they take 3x as long to get your drive through order than any other branch
The cake pops are always 10/10. Drinks can take a while when there’s lots of customers waiting but that’s expected at Starbucks. Delicious almost every time ! ???
Atmosphere: 5
Food: 5
Service: 4