Apparently this location is never going to fix their drive thru. Drive thru microphone has been broke going on 2 years now, seems ample time to fix the problem. I used to at least be able to pull up to the window and make my order or pick up my mobile order, but now there is a "out of order, come inside" sign on the window. So I had to walk in to get my mobile order and the walls were patched up drywall and unpainted, very sketchy looking. Don't get me wrong, I have always gotten good service here but things seem to have gone downhill so bad, to the point of bodega level, that I don't have much trust in food quality and sanitation anymore. Please do better.
Atmosphere: 3
Food: 4
Service: 4
Missy B
The person making my sandwich refused to toast my sandwich because I ordered Flatbread. He said it gets too hard. I said I would like it toasted. He replied No toast this bread.
Atmosphere: 1
Food: 1
Service: 1
Adam Caldwell
I placed an order through the Subway App. I ordered a Footlong BLT on the herbs and cheese bread. I put the bread not to be toasted. The bacon was cold. I also ordered a Footlong steak & cheese on Italian not toasted as well. The steak was ice cold. My wife took the food back with a receipt to have them fix the issue. They refused to fix the issue because they said that it was cold due to the trip between store and home. We live 5 mins from the store so there is no way the meat should be ice cold. The employee also threaten to jump over the counter and attack my wife. The manager was not on location during the incident. The other employee was egging the whole situation on. We have left a complaint on the corporate site as well. I definitely do not recommend the Subway on National Turnpike in Louisville.
Atmosphere: 1
Food: 1
Service: 1
Roland Tajalle
Very clean and great
Atmosphere: 5
Food: 5
Service: 5
Chester Maddox
Nice people and fast service
Atmosphere: 5
Food: 4
Service: 4
Joe Stanford
Great sandwiches
shawncy seewright
The girl closed an hour early I was at the door at 8
Service: 1
Emily Shown
All these negative reviews are confusing to me because I have always had good experiences here. The people have always been nice to me. Remember, if you treat people badly they don’t appreciate it! Treat people how you want to be treated. In my experience it’s the customers that have been rude, not the employees. Don’t like the drive thru? How bout go in! They have about a million things going on, DoorDash orders, people in line, people in the drive thru and then people complaining at them as well! We go in people are nice. Sometimes the new people don’t make as good of sandwiches as the experienced people but long as you tell them what you want (more of this less of that) they’ll do it! We just went there again and there was a rude person that double parked. I really believe it’s the people/customers that go in here. They are the rude ones most of the time. Don’t be rude to them and you will have a better experience.
Johnny Dickshot
I made an order online and went for takeout. The meatball subs were hot and tasty. Will definitely be back.
Atmosphere: 1
Service: 1
maritza villatoro
The worst service, The young ladies there are very rude, they should be polite with the costumers.
This was a normal Saturday afternoon looking for a lunch. Subway is usually is a good choice. Not today subs were lacking on vegetables but meat was ok though. One of my tomatoes had a rotten spot on it. This does not change my opinion of Subway. I just will not be going back to this store. Things happen.
Kyle Dermody
Update: had to take it down to a 1 star. The amount of times the online ordering is unavailable is baffling. Used to be able to go here on my lunch. However the past few times I've made the trip the internet has been down. One time I placed an online order and it was cancelled, and when I called I mentioned it and just got "ok" until I asked for the reasoning for the cancellation. You would think that shouldn't even have to be asked for, as anyone would be wondering why the order they placed is cancelled.
Kassi Wood
Worst experience of my life. The people working there were very short with me. Bc the microphone was broken on the drive-thru menu so I pulled up to order. She said "didn't you see the sign?" yes that's why I pulled up. I thought that meant the microphone didn't work and this sgin on the window says that its open. She then tells me that "I can't order here and have to come in." which is fine but im unable to unload my son without his wheelchair. So after a few words we left. After dealing with this I definitely wasn't going to have anyone there make my food.
Kevin Avis Jr
Great customer service.Food was definitely on point.
Apparently this location is never going to fix their drive thru. Drive thru microphone has been broke going on 2 years now, seems ample time to fix the problem. I used to at least be able to pull up to the window and make my order or pick up my mobile order, but now there is a "out of order, come inside" sign on the window. So I had to walk in to get my mobile order and the walls were patched up drywall and unpainted, very sketchy looking. Don't get me wrong, I have always gotten good service here but things seem to have gone downhill so bad, to the point of bodega level, that I don't have much trust in food quality and sanitation anymore. Please do better.
Atmosphere: 3
Food: 4
Service: 4
The person making my sandwich refused to toast my sandwich because I ordered Flatbread. He said it gets too hard. I said I would like it toasted. He replied No toast this bread.
Atmosphere: 1
Food: 1
Service: 1
I placed an order through the Subway App. I ordered a Footlong BLT on the herbs and cheese bread. I put the bread not to be toasted. The bacon was cold. I also ordered a Footlong steak & cheese on Italian not toasted as well. The steak was ice cold. My wife took the food back with a receipt to have them fix the issue. They refused to fix the issue because they said that it was cold due to the trip between store and home. We live 5 mins from the store so there is no way the meat should be ice cold. The employee also threaten to jump over the counter and attack my wife. The manager was not on location during the incident. The other employee was egging the whole situation on. We have left a complaint on the corporate site as well. I definitely do not recommend the Subway on National Turnpike in Louisville.
Atmosphere: 1
Food: 1
Service: 1
Very clean and great
Atmosphere: 5
Food: 5
Service: 5
Nice people and fast service
Atmosphere: 5
Food: 4
Service: 4
Great sandwiches
The girl closed an hour early I was at the door at 8
Service: 1
All these negative reviews are confusing to me because I have always had good experiences here. The people have always been nice to me. Remember, if you treat people badly they don’t appreciate it! Treat people how you want to be treated. In my experience it’s the customers that have been rude, not the employees. Don’t like the drive thru? How bout go in! They have about a million things going on, DoorDash orders, people in line, people in the drive thru and then people complaining at them as well! We go in people are nice. Sometimes the new people don’t make as good of sandwiches as the experienced people but long as you tell them what you want (more of this less of that) they’ll do it! We just went there again and there was a rude person that double parked. I really believe it’s the people/customers that go in here. They are the rude ones most of the time. Don’t be rude to them and you will have a better experience.
I made an order online and went for takeout. The meatball subs were hot and tasty. Will definitely be back.
Atmosphere: 1
Service: 1
The worst service, The young ladies there are very rude, they should be polite with the costumers.
Service: 1
Restaurantji Recommends
This was a normal Saturday afternoon looking for a lunch. Subway is usually is a good choice. Not today subs were lacking on vegetables but meat was ok though. One of my tomatoes had a rotten spot on it. This does not change my opinion of Subway. I just will not be going back to this store. Things happen.
Update: had to take it down to a 1 star. The amount of times the online ordering is unavailable is baffling. Used to be able to go here on my lunch. However the past few times I've made the trip the internet has been down. One time I placed an online order and it was cancelled, and when I called I mentioned it and just got "ok" until I asked for the reasoning for the cancellation. You would think that shouldn't even have to be asked for, as anyone would be wondering why the order they placed is cancelled.
Worst experience of my life. The people working there were very short with me. Bc the microphone was broken on the drive-thru menu so I pulled up to order. She said "didn't you see the sign?" yes that's why I pulled up. I thought that meant the microphone didn't work and this sgin on the window says that its open. She then tells me that "I can't order here and have to come in." which is fine but im unable to unload my son without his wheelchair. So after a few words we left. After dealing with this I definitely wasn't going to have anyone there make my food.
Great customer service.Food was definitely on point.
Atmosphere: 5
Food: 5
Service: 5
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