So today we ordered a meal for our children and they wrapped one of their knifes in one of the sandwiches. We then went up to the store to confront them about the issue and they refused to contact the owner who actually made the sandwich nor offered any type of apology. I am beyond appalled at this store and needless to say we will be reaching out to corporate to get an actually response for the issue.
Annelise Small
Don’t go here and order a sandwich expecting to use a coupon. You’ll end up with an overpriced sandwich that is already made & you’re left with being an asshole by leaving without paying for it or buying a $9 6” sandwich.. You’d think since it’s a subway coupon then it would work at subway, but you’d be wrong.
Angelia Extine
Ordered on door dash and my food wasn't even edible. The meatball sub was cold and my pretzel was hard as a rock...it was probably old. They even messed up my cookie order!
Beau Mohon
The employee by the name of Henry was the most helpful. I’ve been frequenting this specific location as my main one for several months now. I tend to make sure he’s the one making my sandwhich as he somehow always makes it better, nothing extra or anything- he just does a great job always while being friendly. A clean location. I tell all my friends this is the best location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Call Me RaeeBan
I walked in dude making orders just looked at me … stood waiting he didn’t say anything and just looked at me again. Like ummm hello ??? I see why I stopped eating subway
Atmosphere: 1
Food: 1
Service: 1
Bria Smith
I love coming here & the lady who runs it is super sweet, fast & accommodating. Recently I haven’t been able to order my usual order on the app for whatever reason just for this specific location(which is the best location in Middletown in my opinion). Because of this I’ve had to call in my order the past few weeks & it’s always the same lady who runs it that I’m familiar with who answers & she knows about this issue. Today I called in & an employee answered, was pretty rude to me saying that I need to come in & order it in person? And that they needed to hang up because customers were in there? I am a very regular loyal customer to this specific location because I absolutely love the lady who runs it but this kinda upset me. I said ok I guess I won’t get it today then & hung up. Would be 5 stars if that didn’t happen. Made me not wanna call again to place an order in fear it would be that same person :( Don’t make customers feel like a bother.
Shantel Miller
Been here twice and the subs were never prepared how I order them online.
Atmosphere: 5
Food: 2
Service: 1
Mark Labolle
Good service, but they do not take the paper coupons.
Evan Zobel
Awful Subway location. They don't honor any coupons and they skimp on toppings. No Way will we go to this location again.
Atmosphere: 1
Food: 1
Service: 1
E D
Very nice Indian lady. She’s made my sandwich both times I’ve stopped here. Great experience. In and out fast, with very good customer service.
Store closed at 9 pm when website said 10 pm. Girl working said they were closed and had bad attitude.
Atmosphere: 1
Food: 1
Service: 1
anand t
I just ordered The great garlic Footlong with few sauces and veggies, after picking the order, when I started eating, I have checked back my order again what I ordered, they charged around $14+ as Super series but they didn't add the ingredients they mentioned in the order. I ordered around 3 kind of sauces but I see only mio and hardly found a chicken piece. High disappointing branch
Jim Ferris
If you've been to one Subway you've largely been to them all. As Subway goes, this one is a bit on the smaller side but is still 100% Subway.We visited on a Saturday (January 7, 2023) afternoon and I noticed that there was only one employee working, which is pretty strange since there's normally two or more on staff at any given time. While we didn't get the name of the employee I was impressed by the fact that he was keeping up with all of the orders very well.Being one to remain true to a favorite item once I discover it, I had the Italian B.M.T.. Previously mentioned sole employee took me along the line, adding the veggies and toppings as we went along. The sandwich tasted great and we had no issues with the food or the service.The issue I had with this visit was the fact that there was only one employee working on a Saturday afternoon. He was doing a great job of making orders and keeping the dining room as clean as he could, but he's only one person. I spent a large number of years in food service (both full-serve and fast food as both manager and employee) and one of the basic tenets is that you never, ever have a single employee working alone. This is common sense because employee safety should always be the #1 concern of any manager, not to mention that a single employee should never be expected to run a restaurant by themselves.While this location isn't one we frequent (indeed, this was our first visit here), it's unlikely that we'll return. Any business that puts numbers in front of employee safety doesn't need my business.
A Tee aka Mr. Google Review
Great food and staff!!
Atmosphere: 5
Food: 5
Service: 5
Lindsay Trussell
There is a note posted in the store stating that you cannot use coupons at this location. We came mainly to use the coupons. Unfortunately the normal price ($8-9 for a footlong) is just is way too much for what you get.
So today we ordered a meal for our children and they wrapped one of their knifes in one of the sandwiches. We then went up to the store to confront them about the issue and they refused to contact the owner who actually made the sandwich nor offered any type of apology. I am beyond appalled at this store and needless to say we will be reaching out to corporate to get an actually response for the issue.
Don’t go here and order a sandwich expecting to use a coupon. You’ll end up with an overpriced sandwich that is already made & you’re left with being an asshole by leaving without paying for it or buying a $9 6” sandwich.. You’d think since it’s a subway coupon then it would work at subway, but you’d be wrong.
Ordered on door dash and my food wasn't even edible. The meatball sub was cold and my pretzel was hard as a rock...it was probably old. They even messed up my cookie order!
The employee by the name of Henry was the most helpful. I’ve been frequenting this specific location as my main one for several months now. I tend to make sure he’s the one making my sandwhich as he somehow always makes it better, nothing extra or anything- he just does a great job always while being friendly. A clean location. I tell all my friends this is the best location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I walked in dude making orders just looked at me … stood waiting he didn’t say anything and just looked at me again. Like ummm hello ??? I see why I stopped eating subway
Atmosphere: 1
Food: 1
Service: 1
I love coming here & the lady who runs it is super sweet, fast & accommodating. Recently I haven’t been able to order my usual order on the app for whatever reason just for this specific location(which is the best location in Middletown in my opinion). Because of this I’ve had to call in my order the past few weeks & it’s always the same lady who runs it that I’m familiar with who answers & she knows about this issue. Today I called in & an employee answered, was pretty rude to me saying that I need to come in & order it in person? And that they needed to hang up because customers were in there? I am a very regular loyal customer to this specific location because I absolutely love the lady who runs it but this kinda upset me. I said ok I guess I won’t get it today then & hung up. Would be 5 stars if that didn’t happen. Made me not wanna call again to place an order in fear it would be that same person :( Don’t make customers feel like a bother.
Been here twice and the subs were never prepared how I order them online.
Atmosphere: 5
Food: 2
Service: 1
Good service, but they do not take the paper coupons.
Awful Subway location. They don't honor any coupons and they skimp on toppings. No Way will we go to this location again.
Atmosphere: 1
Food: 1
Service: 1
Very nice Indian lady. She’s made my sandwich both times I’ve stopped here. Great experience. In and out fast, with very good customer service.
Restaurantji Recommends
Store closed at 9 pm when website said 10 pm. Girl working said they were closed and had bad attitude.
Atmosphere: 1
Food: 1
Service: 1
I just ordered The great garlic Footlong with few sauces and veggies, after picking the order, when I started eating, I have checked back my order again what I ordered, they charged around $14+ as Super series but they didn't add the ingredients they mentioned in the order. I ordered around 3 kind of sauces but I see only mio and hardly found a chicken piece. High disappointing branch
If you've been to one Subway you've largely been to them all. As Subway goes, this one is a bit on the smaller side but is still 100% Subway.We visited on a Saturday (January 7, 2023) afternoon and I noticed that there was only one employee working, which is pretty strange since there's normally two or more on staff at any given time. While we didn't get the name of the employee I was impressed by the fact that he was keeping up with all of the orders very well.Being one to remain true to a favorite item once I discover it, I had the Italian B.M.T.. Previously mentioned sole employee took me along the line, adding the veggies and toppings as we went along. The sandwich tasted great and we had no issues with the food or the service.The issue I had with this visit was the fact that there was only one employee working on a Saturday afternoon. He was doing a great job of making orders and keeping the dining room as clean as he could, but he's only one person. I spent a large number of years in food service (both full-serve and fast food as both manager and employee) and one of the basic tenets is that you never, ever have a single employee working alone. This is common sense because employee safety should always be the #1 concern of any manager, not to mention that a single employee should never be expected to run a restaurant by themselves.While this location isn't one we frequent (indeed, this was our first visit here), it's unlikely that we'll return. Any business that puts numbers in front of employee safety doesn't need my business.
Great food and staff!!
Atmosphere: 5
Food: 5
Service: 5
There is a note posted in the store stating that you cannot use coupons at this location. We came mainly to use the coupons. Unfortunately the normal price ($8-9 for a footlong) is just is way too much for what you get.
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