Went to this location with the whole family last night , I have to set the twin boys, and it's me and my wife, We were planning on using some coupons. When we got there, there was a sign that read we do not accept any coupons of any kind. Well Subway. Even with coupons you lost out on a lot of money.Six people turned around after seeing that sign and talking to your help, which she was not very nice, so we walked back to the car , We decided to also use this as a lesson to the kids since we do homeschool, We explained how greed, and cutting corners ill mannered rude, and foul customer service will make a business go down real quick, We decided to go to the subwaY in Middletown instead, where they got to enjoy our $73 order, . We then showed the kids how this store was busy. And yours was not. This was a great learning experience for them. They really took it in and looked around. The things my kids picked out was The friendly customer service the greeting we got when we came through the door, The fact that they honored their advertisement,.the clean, bright lobby,We also talked about what (bait and switch was,) And how much we spent at this clean beautiful wonderful Subway. and how we noticed yours was very empty & Dirty And your customer service was not friendly at all:) after some coupons, and$73 dollers we notice that you'r store was completely empty☺️ .and the rude worker at your store , This is priceless, This is Your loss. And we see why yours was empty and losing money, but the other owners In Middletown well they were packed . People we're coming and going right up until they closed at 10:00 wow Middletowns location was packed, And they took coupons, In fact when we told the employees, They had never heard of such a thing of a subway not honoring Subway coupons, we got great service there as well,.. I can see why they'r packed and you where not , Middletown had great service, They took our Subway coupons, The staff there were excellent and friendly, And they greeted us with a smile even though they were still busy, ?, I can see why yours was empty. Your sign was rather rude, your customer service was very unfriendly, The place was darkly lit and dirty, and a bit disorganized And we got absolutely no greeting at yours store, In fact the staff at your store snubbed us, as if ...we were bothering them,... I can see why yours is empty. :) Courtesy honorable, fast and friendly service goes a long ways, especially in the restaurant industry. My kids learned a lot from this experience. Being able to show them who the winners are and who the losers are. We are taking bets of when you go out of business ?We have each marked a date on the calendar. The prize is a subway trip to the midtown!!! Location.
Atmosphere: 1
Food: 1
Service: 1
teresa mcallister
Service was fast, and the store was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Deborah Shelton
With the heat that we are experiencing I feel that the meats should be kept cold.
Atmosphere: 5
Food: 4
Service: 5
Joe Maupin
We eat there after church, and its always good!
Atmosphere: 4
Food: 4
Service: 4
Diane Bazail
The sub hardly had tuna in it. It was like eating a veggie sub instead. The broccoli soup was watered down. The cheese didn't look smooth but clumpy. When I took off the lid, I looked at it and threw it out after stirring it. I understand we're going through tough times because we're all feeling the $$ crunch. But when a customer comes and pays for a product, I expect nothing less! What do I wholeheartedly recommend? Please go to another location. This place cuts corners. I posted my receipt as proof I was at this location. I'm highly disappointed. Then he was like, "don't leave the tip using your card; leave cash instead." ? While pointing at the box on the counter. Oh! Don't forget to read the letter management posted.
Atmosphere: 5
Food: 1
Service: 1
Shannon C.
This restaurant has 5 star service! Sometimes it can be hard to find a restaurant that will review ingredients to ensure it is safe for my child with food allergies to eat. That wasn't an issue here because the gentleman at the counter, Dhaval, was incredibly empathetic and patient with our situation. He showed us the list of ingredients and made sure we felt comfortable with the menu items (yummy pizza and sandwiches) before we ordered them! High recommendation, best experience we have ever had at a Subway!
Bella Wilson
Staff are professional and my order is normally made right.
Food: 5
Service: 5
Josh Lu
Stopped in for lunch , probably best subway in the city. Food very good, quick service, friendly and helpful staff.
Super clean location! Employee was cheery and experienced. Sandwich was fresh and ingredients looked great.One of the best subways I've been in for a while.Vegetarian options: Customer in front of me had a veggie burger thing on flatbread. No my favourite but she said it's the best thing on the menu. Certainly looked nice on a flatbread.Kid-friendliness: My 10 year old has been ordering his own subway for about 3 years and the employee at this location is as attentive and friendly as with adults.
Atmosphere: 4
Food: 5
Service: 5
Wendy
Tried a different Subway since Newburg can't seem to get anything right.(See their review) This Subway is awesome and Morgan made the best sandwich exactly the way I like it. Will definitely be back.Thanks Morgan!
jennifer gendeman
Not accurate with online orders. There is an error almost every time. Ham instead of Turkey, forgot Mayo or other toppings.
Gary P Guthrie
I miss -- truly miss -- the pre-pandemic Subway. The prices were better, there were more deals (like the daily sub), and it was simply a no-brainer to go there for a sandwich. When I asked the cashier about the daily sub, he looked at me and asked, "You haven't been to a Subway in a while, have you?" Nope, I hadn't. And I probably won't be back again for another while.
Excelent
Atmosphere: 5
Food: 5
Service: 5
I LOVE the Italian BMT sandwich.
Atmosphere: 2
Food: 4
Service: 4
Went to this location with the whole family last night , I have to set the twin boys, and it's me and my wife, We were planning on using some coupons. When we got there, there was a sign that read we do not accept any coupons of any kind. Well Subway. Even with coupons you lost out on a lot of money.Six people turned around after seeing that sign and talking to your help, which she was not very nice, so we walked back to the car , We decided to also use this as a lesson to the kids since we do homeschool, We explained how greed, and cutting corners ill mannered rude, and foul customer service will make a business go down real quick, We decided to go to the subwaY in Middletown instead, where they got to enjoy our $73 order, . We then showed the kids how this store was busy. And yours was not. This was a great learning experience for them. They really took it in and looked around. The things my kids picked out was The friendly customer service the greeting we got when we came through the door, The fact that they honored their advertisement,.the clean, bright lobby,We also talked about what (bait and switch was,) And how much we spent at this clean beautiful wonderful Subway. and how we noticed yours was very empty & Dirty And your customer service was not friendly at all:) after some coupons, and$73 dollers we notice that you'r store was completely empty☺️ .and the rude worker at your store , This is priceless, This is Your loss. And we see why yours was empty and losing money, but the other owners In Middletown well they were packed . People we're coming and going right up until they closed at 10:00 wow Middletowns location was packed, And they took coupons, In fact when we told the employees, They had never heard of such a thing of a subway not honoring Subway coupons, we got great service there as well,.. I can see why they'r packed and you where not , Middletown had great service, They took our Subway coupons, The staff there were excellent and friendly, And they greeted us with a smile even though they were still busy, ?, I can see why yours was empty. Your sign was rather rude, your customer service was very unfriendly, The place was darkly lit and dirty, and a bit disorganized And we got absolutely no greeting at yours store, In fact the staff at your store snubbed us, as if ...we were bothering them,... I can see why yours is empty. :) Courtesy honorable, fast and friendly service goes a long ways, especially in the restaurant industry. My kids learned a lot from this experience. Being able to show them who the winners are and who the losers are. We are taking bets of when you go out of business ?We have each marked a date on the calendar. The prize is a subway trip to the midtown!!! Location.
Atmosphere: 1
Food: 1
Service: 1
Service was fast, and the store was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
With the heat that we are experiencing I feel that the meats should be kept cold.
Atmosphere: 5
Food: 4
Service: 5
We eat there after church, and its always good!
Atmosphere: 4
Food: 4
Service: 4
The sub hardly had tuna in it. It was like eating a veggie sub instead. The broccoli soup was watered down. The cheese didn't look smooth but clumpy. When I took off the lid, I looked at it and threw it out after stirring it. I understand we're going through tough times because we're all feeling the $$ crunch. But when a customer comes and pays for a product, I expect nothing less! What do I wholeheartedly recommend? Please go to another location. This place cuts corners. I posted my receipt as proof I was at this location. I'm highly disappointed. Then he was like, "don't leave the tip using your card; leave cash instead." ? While pointing at the box on the counter. Oh! Don't forget to read the letter management posted.
Atmosphere: 5
Food: 1
Service: 1
This restaurant has 5 star service! Sometimes it can be hard to find a restaurant that will review ingredients to ensure it is safe for my child with food allergies to eat. That wasn't an issue here because the gentleman at the counter, Dhaval, was incredibly empathetic and patient with our situation. He showed us the list of ingredients and made sure we felt comfortable with the menu items (yummy pizza and sandwiches) before we ordered them! High recommendation, best experience we have ever had at a Subway!
Staff are professional and my order is normally made right.
Food: 5
Service: 5
Stopped in for lunch , probably best subway in the city. Food very good, quick service, friendly and helpful staff.
Restaurantji Recommends
Good food nice staff
Super clean location! Employee was cheery and experienced. Sandwich was fresh and ingredients looked great.One of the best subways I've been in for a while.Vegetarian options: Customer in front of me had a veggie burger thing on flatbread. No my favourite but she said it's the best thing on the menu. Certainly looked nice on a flatbread.Kid-friendliness: My 10 year old has been ordering his own subway for about 3 years and the employee at this location is as attentive and friendly as with adults.
Atmosphere: 4
Food: 5
Service: 5
Tried a different Subway since Newburg can't seem to get anything right.(See their review) This Subway is awesome and Morgan made the best sandwich exactly the way I like it. Will definitely be back.Thanks Morgan!
Not accurate with online orders. There is an error almost every time. Ham instead of Turkey, forgot Mayo or other toppings.
I miss -- truly miss -- the pre-pandemic Subway. The prices were better, there were more deals (like the daily sub), and it was simply a no-brainer to go there for a sandwich. When I asked the cashier about the daily sub, he looked at me and asked, "You haven't been to a Subway in a while, have you?" Nope, I hadn't. And I probably won't be back again for another while.