Taco Bell
5414 New Cut Rd, Louisville
(502) 368-4907
Recent Reviews
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This was a KFC/TACO Bell fast food restaurant. Went to get burritos from Taco Bell menu. Was told they were doing a shift change and no Taco Bell food was available. I thought this was ridiculous! I find many fast food restaurants in my area have lazy employees who don't realize they wouldn't have a job if it wasn't for the public. This restaurant not only lost my business for the day, but probably for life!
Atmosphere: 1
Service: 1
This one is just up the street from one closer to my house, but this one is usually not nearly as busy, and generally a little friendlier.
Atmosphere: 5
Food: 5
Service: 5
3:45 wouldn’t even let me order cheesy bean and rice burrito. They waited after 20 minutes of me sitting there to say we’re closed at 4:05am. (It’s night I have nothing better to do) Even then last night it was just full of bread…
Atmosphere: 1
Food: 1
Service: 1
11/19/25 update - I went through the drive thru last night and, as usual, there are friendly attitudes, and good food. The people at this Taco Bell have been pretty much the same helpful/good/positive crew for eight years now (see my original post below.) How is that possible, THESE DAYS? I do generally go late night from 9PM-3AM, and I'm reviewing only the 5414 New Cut location.
Whatever formula/strategy/guiding principals that this Taco Bell location has had in play for the better part of a decade needs to be studied, and repeated all over the place. I haven't done enough digging to understand if it's handed down from a consistent ownership/partner level, or it is on-the-ground long-term management staff.
Regardless, well done people! Keep up the good work!
(original post in 2017) I always seem to get fantastic food and friendly service there, no matter what time of the night I hit the drive-thru.
Atmosphere: 5
Food: 5
Service: 5
They made my food right but they forgot my drink my sauces and a napkins. What good is food without the other three.
Overpriced but delicious
Atmosphere: 3
Food: 5
Service: 3
Don't order on the app, I've been on the phone 1 and a half hrs with doordash and taco bell who blamed each other. Doordash finally fixed it but that almost 2 hours of my life I'll never get back!! Taco bell was rude and hung up on me when I tried to figure out how to fix it or get my $40.00 back!!
Atmosphere: 1
Food: 1
Service: 1
Late night snack, love the Cinnabons
Atmosphere: 1
Food: 3
Service: 2
Fast service and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Hits the spot and is always fresh
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Go today
Atmosphere: 5
Food: 5
Service: 5
Night staff rocks but for some reason the day staff always have a bad attitude.
Atmosphere: 2
Food: 5
Service: 1
They won’t replace big orders but they replaced my small order & included an extra taco
Atmosphere: 5
Food: 5
Service: 5
Waited 30 minutes inside for my food
Atmosphere: 2
Food: 4
Service: 1
Dinner for the family, missing food seen it after coming home. Called the store. Taco belllll!! me: I’m missing food! Ohhh ok! Make it I’m on my way from my house to get it! Okeyyy! No apologies for the mistake they made ( we all make them but we try to make them right when we do) these guys didn’t absolutely care. I get food for the kids there once a week and I will not spend a single penny there anymore!
Food: 3
Service: 1
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