I wish I could give zero stars. I just waited two hours almost to get a grocery order. I finally turned around and left. At least Kroger when they screw up offer to give you a gift card, percent off whatever. I'm super disappointed because today is my day off from work and I can't get that time back. I would love for the store manager to see this and give me a call to express my discontent. I understand that things happen as I've been in retail I've been a retail customer service and I've been in retail management. That is just ridiculous though.
Bill L.
Warning: CATCH 22! Just want to make everyone aware that Walmart has closed their dressing rooms. Also if you purchase clothing anyway they are not taking returns until the covid19 problem has been resolved. This is my first and last time I will purchase any clothing at Walmart.
Kelly B.
Walmart VS Coupons..... We are in a time where times are tough and uncertain and I stepped out of quarantine to purchase some items and was met by very rude and hostile employees. This Walmart is a 4 star if it was not for their untrained, rude, and accusing employees. Out of all of my items I picked up an air freshener that I had a paper coupon for which would have made the item free and that is not unusual. The cashier that had rung me up was very young and her name was Chelsea. Chelsea has a very strong attitude about couponers, which I only had the one and she had to get a managers approval which is not out of the ordinary because I have used coupons at Walmart before and there was minimal issues. This particular transaction was very difficult as 2 managers came over and denied the coupon saying they will only accept the picture on the coupon and did not accept overage which would have been $0.03 so I politely informed them that the fine print also states that the item I had picked was also eligible for that coupon. So I informed Urma, Gabe, and Chelsea that the coupons should work because I am informed of Walmart's coupon policy that states the following, "The coupon value will be applied to the price of an item allowing any overage to be applied to the transaction total." And I even went as far as to pull it up on my phone to show them. After showing the manager Gabe and Urma the policy from the Walmart website Gabe continued to say that they would not take it. Broken pride is more important than simply admitting inaccuracies. After Chelsea's accusation stating that I was abusing the coupon the manager Urma stepped in to take care of my transaction which did go through but the entirety of this trip Chelsea is stating that it does not make sense and that it must be wrong. After standing there for so long and letting them know that the coupon is legit and legal Urma calmly deescalated the situation and finished my transaction. My coupon scanned through without any beeping but my problem was with the employees approval. But the most important thing about using a manufacture coupon at a store is that each coupon the store makes a certain amount of money on it and the get reimbursed by the manufacture. I just wished that I could have been met with a more neutral and calm associate that did not have a disrespectful attitude. I am appalled, disheartened, embarrassed, and overall upset. I hope by this review Walmart associates will be better trained by their policies not just coupons and be more kind and respectful to their customers.
Nicole L.
Walmart doing good job with social distancing prompts, well stocked staff still very helpful.
Dana L.
Typical Walmart with no surprises. I've been here many times over the years with no major problems that I can remember. My recent visits have been pleasantly uneventful, which in Walmart terms is a good thing. My last visit was prompted by a stop at Smartstyle in hunt of a specific hair product. After that went bust, I shopped for a bit. The store was clean and the employees I encountered were friendly. It was during the day and midweek, so it wasn't busy, which can make all the difference. I have no complaints or reasons not to come here, so long as it's not during a really busy time. I avoid that scenario at all costs. #1227/33-2020
Kimberly C.
They have gone mostly self serve with few cashiers. I won't be doing my weekly shopping here after standing in line forever at one of three checkouts
Michael S.
I have a blast shopping at this Walmart. It's kept up a little better than your traditional Walmart and they just recently remodeled the self checkout adding a lot more registers so it definitely helps cut down large lines by A TON. The employees are typically friendly, last night I had a Mac n cheese conversation with one of the employees and she gave me a great idea for Mac n cheese! It's easy to find stuff here and from my experience they stock pretty well. If you can't find something use the Walmart app and it'll take you right there. Good times here all around!
Char S.
Patty in automotive was amazing! She answered the phone on first ring everytime I called, and went out of her way to find our road hazard warranty for us. A pleasure to deal with!!
Patricia Y.
If you ever want some help in this understocked under polite Walmart all you have to do is go over to the bikes and pull two out even though there's might be three out and I guarantee you there will be two Associates come running and tell you that they should always be back in the bike slots even though I was going to buy a 189 00 bike that was expensive for them they acted so rude I just put the bikes back and I'll never shop there again I love the one in Okolona little rougher crowd but by golly that got plenty of stock and your treated like a person BTW I live across the street from the Fern Creek walmart....my hard earned money will be spent in okolona from here on out
Very dirty and shelves are empty, Bathrooms look like a parking lot that has just went through a wind storm. Nasty.... why can't management train and supervisor their people to make sure the customers are have the experience they should have after long day work of at home...... It all falls on the heads of the management team I said this from the beginning and I will keep saying it. Get it together!!! People are going to get tired of the sloppy operation and take their business else's where. Just think of all the business you could have if you corrected this.
John W.
This is by far the worst Walmart store I have ever shopped in. The parking lot is in shambles, the store is never stocked as it should be, the isles are plugged by employees restocking or venders doing inventory, their are never enough check out lanes open and the self check out are always broken. Today their were 5 of them broken and people lined up to check out. I have shopped this store for 9 years but will look for other stores to shop at. I have spoken to the manager a few times and he just blows it off. One day this will catch up and Walmart will fall below. Just build something else near me and that will be the end of this store.
Shannon W.
I usually shop at Meijer & spend a lot of time of my day off grocery shopping with such a crowd & also finding most of what I wanted to buy out of stock... :( I love the curbside service Walmart offers & I had a great experience. Parked & a representative, Lynn, came out right away to let me know my order was on its way. It was loaded into my trunk & saved me hours of shopping & I never ever had to get out of my car. A++++
Tray M.
Today's Walmart trip was very quick. Self check out worked today and wasn't as crowded as it usually is
Joseph G.
Wal mart located in fern creek right by the Snyder free way. For the wal Marts In the area this is probably the nicest one when it comes to being clean and the crowd not being as rough. Lots of scary things happening at the hillview and okolona wal marts. Other than that just a normal wal mart. Workers there are hit and miss depending on how crowded and time of day.
I wish I could give zero stars. I just waited two hours almost to get a grocery order. I finally turned around and left. At least Kroger when they screw up offer to give you a gift card, percent off whatever. I'm super disappointed because today is my day off from work and I can't get that time back. I would love for the store manager to see this and give me a call to express my discontent. I understand that things happen as I've been in retail I've been a retail customer service and I've been in retail management. That is just ridiculous though.
Warning: CATCH 22! Just want to make everyone aware that Walmart has closed their dressing rooms. Also if you purchase clothing anyway they are not taking returns until the covid19 problem has been resolved. This is my first and last time I will purchase any clothing at Walmart.
Walmart VS Coupons..... We are in a time where times are tough and uncertain and I stepped out of quarantine to purchase some items and was met by very rude and hostile employees. This Walmart is a 4 star if it was not for their untrained, rude, and accusing employees. Out of all of my items I picked up an air freshener that I had a paper coupon for which would have made the item free and that is not unusual. The cashier that had rung me up was very young and her name was Chelsea. Chelsea has a very strong attitude about couponers, which I only had the one and she had to get a managers approval which is not out of the ordinary because I have used coupons at Walmart before and there was minimal issues. This particular transaction was very difficult as 2 managers came over and denied the coupon saying they will only accept the picture on the coupon and did not accept overage which would have been $0.03 so I politely informed them that the fine print also states that the item I had picked was also eligible for that coupon. So I informed Urma, Gabe, and Chelsea that the coupons should work because I am informed of Walmart's coupon policy that states the following, "The coupon value will be applied to the price of an item allowing any overage to be applied to the transaction total." And I even went as far as to pull it up on my phone to show them. After showing the manager Gabe and Urma the policy from the Walmart website Gabe continued to say that they would not take it. Broken pride is more important than simply admitting inaccuracies. After Chelsea's accusation stating that I was abusing the coupon the manager Urma stepped in to take care of my transaction which did go through but the entirety of this trip Chelsea is stating that it does not make sense and that it must be wrong. After standing there for so long and letting them know that the coupon is legit and legal Urma calmly deescalated the situation and finished my transaction. My coupon scanned through without any beeping but my problem was with the employees approval. But the most important thing about using a manufacture coupon at a store is that each coupon the store makes a certain amount of money on it and the get reimbursed by the manufacture. I just wished that I could have been met with a more neutral and calm associate that did not have a disrespectful attitude. I am appalled, disheartened, embarrassed, and overall upset. I hope by this review Walmart associates will be better trained by their policies not just coupons and be more kind and respectful to their customers.
Walmart doing good job with social distancing prompts, well stocked staff still very helpful.
Typical Walmart with no surprises. I've been here many times over the years with no major problems that I can remember. My recent visits have been pleasantly uneventful, which in Walmart terms is a good thing. My last visit was prompted by a stop at Smartstyle in hunt of a specific hair product. After that went bust, I shopped for a bit. The store was clean and the employees I encountered were friendly. It was during the day and midweek, so it wasn't busy, which can make all the difference. I have no complaints or reasons not to come here, so long as it's not during a really busy time. I avoid that scenario at all costs. #1227/33-2020
They have gone mostly self serve with few cashiers. I won't be doing my weekly shopping here after standing in line forever at one of three checkouts
I have a blast shopping at this Walmart. It's kept up a little better than your traditional Walmart and they just recently remodeled the self checkout adding a lot more registers so it definitely helps cut down large lines by A TON. The employees are typically friendly, last night I had a Mac n cheese conversation with one of the employees and she gave me a great idea for Mac n cheese! It's easy to find stuff here and from my experience they stock pretty well. If you can't find something use the Walmart app and it'll take you right there. Good times here all around!
Patty in automotive was amazing! She answered the phone on first ring everytime I called, and went out of her way to find our road hazard warranty for us. A pleasure to deal with!!
If you ever want some help in this understocked under polite Walmart all you have to do is go over to the bikes and pull two out even though there's might be three out and I guarantee you there will be two Associates come running and tell you that they should always be back in the bike slots even though I was going to buy a 189 00 bike that was expensive for them they acted so rude I just put the bikes back and I'll never shop there again I love the one in Okolona little rougher crowd but by golly that got plenty of stock and your treated like a person BTW I live across the street from the Fern Creek walmart....my hard earned money will be spent in okolona from here on out
I got my 13 th birthday their ðŸ°ðŸŽ
Restaurantji Recommends
Very dirty and shelves are empty, Bathrooms look like a parking lot that has just went through a wind storm. Nasty.... why can't management train and supervisor their people to make sure the customers are have the experience they should have after long day work of at home...... It all falls on the heads of the management team I said this from the beginning and I will keep saying it. Get it together!!! People are going to get tired of the sloppy operation and take their business else's where. Just think of all the business you could have if you corrected this.
This is by far the worst Walmart store I have ever shopped in. The parking lot is in shambles, the store is never stocked as it should be, the isles are plugged by employees restocking or venders doing inventory, their are never enough check out lanes open and the self check out are always broken. Today their were 5 of them broken and people lined up to check out. I have shopped this store for 9 years but will look for other stores to shop at. I have spoken to the manager a few times and he just blows it off. One day this will catch up and Walmart will fall below. Just build something else near me and that will be the end of this store.
I usually shop at Meijer & spend a lot of time of my day off grocery shopping with such a crowd & also finding most of what I wanted to buy out of stock... :( I love the curbside service Walmart offers & I had a great experience. Parked & a representative, Lynn, came out right away to let me know my order was on its way. It was loaded into my trunk & saved me hours of shopping & I never ever had to get out of my car. A++++
Today's Walmart trip was very quick. Self check out worked today and wasn't as crowded as it usually is
Wal mart located in fern creek right by the Snyder free way. For the wal Marts In the area this is probably the nicest one when it comes to being clean and the crowd not being as rough. Lots of scary things happening at the hillview and okolona wal marts. Other than that just a normal wal mart. Workers there are hit and miss depending on how crowded and time of day.