Drove 30 minutes out and 30 minutes back to pick up pizzas. Got one large, one medium and a small cheesestick. Total was $43 with a 20% coupon. Got home and they gave me the wrong pizza. Would make it right unless I drove it back to them to look at!!! Here’s your proof that you put pineapple and mushroom on my pizza papa John’s!
doop252000
Horrible experience! After traveling 12 hours, I stood in the parking lot of our hotel for 40ish minutes because the pizza was “on the way”. I finally called and asked where my order was and was told it was cancelled because I didn’t leave a room number! A Papa John’s vehicle never drove by, nor entered the parking lot (although the driver said he did. I decided to wait for the driver, rather than expect him to come upstairs in bad weather with a large order. I was told I could wait another 30 minutes for my order. They never offered an apology, discount, nothing. I canceled the order and ordered domino’s with no issues. I asked for a refund and it was refunded, but my card was later charged a completely different amount! Stay away until they get new management. It’s such a shame, they used to be a dependable, efficient place to order food for a large group.
Atmosphere: 1
Food: 1
Service: 1
David
It’s getting ridiculous. For the last three times I have ordered pizza here it’s been a carry to be ready in 20 minutes. Each time it’s been nearly an hour and one time longer. Before this I have had to cancel the order after waiting that long. The staff just stand back there and talk while one person is working trying to get all the pizzas made. Looks like from other reviews I am not the only one experiencing this.
Steve Mason
I called in an order for two large pizzas. The female on the phone said it would be ready in 30 minutes. 30 minutes later I walk in to pick up my Pizzas. She asked my name then she started skimming through the computer. Then she looked at me and said it will be ready in about 30 minutes. I said I called 30 minutes ago and you guys said it would be ready. She said “well we keep getting orders.” I said, forget it and walked out. But now I wished I ask questions.
I don’t know if that meant every time someone orders, theirs gets placed ahead of mine or what? Personally, I don’t think they even put my order in to begin with.
Either way, I’m definitely not ordering from them again. Whoever manages this place really needs to take a good look at what’s going on.
Atmosphere: 2
Food: 3
Service: 1
Bo Collett
My wife has a mushroom allergy they went above and beyond for my family!
Atmosphere: 5
Food: 5
Service: 5
Tammy Shepherd
Use to be good food but the last couple of time I went there, it's not been so good.
Atmosphere: 3
Food: 2
Service: 4
sicko freakazoid
i walked in to pick up my online order that was supposed to be ready, waited for probably 10 minutes, and watched the workers vape in the kitchen area. pretty gross. at least the food was okay
Atmosphere: 1
Food: 4
Service: 1
Mike Davis
Great pizza. This location is for to go orders only. There is only seating if you are waiting for your order.
Atmosphere: 3
Food: 5
Service: 5
Mike collett
I ordered online when I get to restaurant to pickup they haven’t even started my pizza. This place is going downhill
Maisha S
Worst experience ever . They all act like they hate their job and look miserable . Don’t place an order online and track the progress . It’s a waste of time . They themselves mark it was “ready/picked up” and when you go in to get it they make you wait an additional 30-40 minutes when it’s only you and one other person in the lobby . The people around here are all the same and these kind of ppl expect a tip? Y’all suck lol
So we are here at Skating World in Middlesboro, KY. Papa John screw up the order for this little girl’s birthday party and they lie to the grandma. Papa incompetent should be their name. Please stay away from Papa John 🤪
Atmosphere: 1
Food: 1
Service: 1
Aharon Ciausu
Bed manager service b rude to me under the phone and the messed up my order they give me the one pizza and this not the first time this happened already a few times
Atmosphere: 1
Food: 1
Service: 1
Brooklyn Clark
Order was way sooner than we thought. Delivery driver went above and beyond and food was fantastic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Knots, The Works, Cheesesticks, Rolls
Brittney Thally
Ordered take-out. Everything was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Jason Partin
This location never disappoints. On this particular visit, I was rushing home from a very busy evening and just used the mobile app and didn't notice the time. It actually put the pizza being finished after closing time, but they didn't seem to mind. They were super nice and friendly and the pizza was excellent as always. It's the best chain pizza in town.
Drove 30 minutes out and 30 minutes back to pick up pizzas. Got one large, one medium and a small cheesestick. Total was $43 with a 20% coupon. Got home and they gave me the wrong pizza. Would make it right unless I drove it back to them to look at!!! Here’s your proof that you put pineapple and mushroom on my pizza papa John’s!
Horrible experience! After traveling 12 hours, I stood in the parking lot of our hotel for 40ish minutes because the pizza was “on the way”. I finally called and asked where my order was and was told it was cancelled because I didn’t leave a room number! A Papa John’s vehicle never drove by, nor entered the parking lot (although the driver said he did. I decided to wait for the driver, rather than expect him to come upstairs in bad weather with a large order. I was told I could wait another 30 minutes for my order. They never offered an apology, discount, nothing. I canceled the order and ordered domino’s with no issues. I asked for a refund and it was refunded, but my card was later charged a completely different amount! Stay away until they get new management. It’s such a shame, they used to be a dependable, efficient place to order food for a large group.
Atmosphere: 1
Food: 1
Service: 1
It’s getting ridiculous. For the last three times I have ordered pizza here it’s been a carry to be ready in 20 minutes. Each time it’s been nearly an hour and one time longer. Before this I have had to cancel the order after waiting that long. The staff just stand back there and talk while one person is working trying to get all the pizzas made. Looks like from other reviews I am not the only one experiencing this.
I called in an order for two large pizzas. The female on the phone said it would be ready in 30 minutes. 30 minutes later I walk in to pick up my Pizzas. She asked my name then she started skimming through the computer. Then she looked at me and said it will be ready in about 30 minutes. I said I called 30 minutes ago and you guys said it would be ready. She said “well we keep getting orders.” I said, forget it and walked out. But now I wished I ask questions.
I don’t know if that meant every time someone orders, theirs gets placed ahead of mine or what? Personally, I don’t think they even put my order in to begin with.
Either way, I’m definitely not ordering from them again. Whoever manages this place really needs to take a good look at what’s going on.
Atmosphere: 2
Food: 3
Service: 1
My wife has a mushroom allergy they went above and beyond for my family!
Atmosphere: 5
Food: 5
Service: 5
Use to be good food but the last couple of time I went there, it's not been so good.
Atmosphere: 3
Food: 2
Service: 4
i walked in to pick up my online order that was supposed to be ready, waited for probably 10 minutes, and watched the workers vape in the kitchen area. pretty gross. at least the food was okay
Atmosphere: 1
Food: 4
Service: 1
Great pizza. This location is for to go orders only. There is only seating if you are waiting for your order.
Atmosphere: 3
Food: 5
Service: 5
I ordered online when I get to restaurant to pickup they haven’t even started my pizza. This place is going downhill
Worst experience ever . They all act like they hate their job and look miserable . Don’t place an order online and track the progress . It’s a waste of time . They themselves mark it was “ready/picked up” and when you go in to get it they make you wait an additional 30-40 minutes when it’s only you and one other person in the lobby . The people around here are all the same and these kind of ppl expect a tip? Y’all suck lol
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So we are here at Skating World in Middlesboro, KY. Papa John screw up the order for this little girl’s birthday party and they lie to the grandma. Papa incompetent should be their name. Please stay away from Papa John 🤪
Atmosphere: 1
Food: 1
Service: 1
Bed manager service b rude to me under the phone and the messed up my order they give me the one pizza and this not the first time this happened already a few times
Atmosphere: 1
Food: 1
Service: 1
Order was way sooner than we thought. Delivery driver went above and beyond and food was fantastic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Knots, The Works, Cheesesticks, Rolls
Ordered take-out. Everything was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
This location never disappoints. On this particular visit, I was rushing home from a very busy evening and just used the mobile app and didn't notice the time. It actually put the pizza being finished after closing time, but they didn't seem to mind. They were super nice and friendly and the pizza was excellent as always. It's the best chain pizza in town.
Atmosphere: 5
Food: 5
Service: 5
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