Biggby on Monmouth is hands down the best coffee spot around. The drinks are magical, the staff is friendlier than a Southern Grandma handing out cookies, and the vibes are immaculate. One sip and you’ll forget all your life problems…at least until the caffeine wears off. 10/10 would abandon all other coffee shops again.
Samantha Wilson
My daughter was working for this location never called off (she tried to once with plenty of notice when she was sick but was told by the store manager if her shift wasn’t covered she would be fired so she went to work sick with a fever. She lived her job until today when she was fired for not responding on her days off. My daughter’s great grandmother (my grandma) has been in the hospital on and off for a couple weeks now she had a stroke, then recovered from that and ended up having to have surgery yesterday 5/20/25 my daughter’s and I were both at the hospital all day yesterday with my grandmother not that it matters because she wasn’t scheduled to work until Friday but my daughter did not have her phone with her because she had yet to pay her cell phone bill, My daughter received a message yesterday morning that the Supervisior had JUST noticed she didn’t finish some of her training and it needed to be done by end of day yesterday (again her day off) or she would be wrote up, being at the hospital LITERALLY ALL DAY she seen this message when she got home late last night and being herself and considerate she didn’t message back because it was so late. Fast forward to today my daughter my receives a message from the general manager saying that the Supervisior and her had both been trying to get ahold of my daughter ALL week (yesterday was only Tuesday) and because my daughter didn’t respond (again on her day off) they were starting the termination process! Get it together Biggby first if you are hiring underage children then you know that their transportation is most likely their parents and some parents work and have things going on and work around their children’s schedules. Second of all how are you firing someone if you JUST realized she didn’t finish something and gave her until end of day to finish on her day off. She was scheduled at the end of the week she could have finished it then!
Muhammad Malik
First time stopping here for cup of coffee, it was really smooth, the taste was really good.I found a place with a good cup of coffee,with a fair price.The staff was very friendly. Thanks
Michael Lipps
I go to this Biggby at least once a week. The ladies in the drivethru are always friendly and helpful. The food and beverages are fantastic. Whether it's a Tropic Biggby Blast or a Butter Bear Latte, pair it with a Sausage Egg and Cheese on Asiago bagel and it's the best way to start my day. Keep it up!
Kathy Mcquire
I have only been here twice but I returned because of Emma. Her customer service is incredible. She asked all the right questions so I got exactly what I wanted, was super friendly, and she handed my food and drink with a smile on her face. My teddy bear latte is delicious but I will be back solely for the customer service.
Rae Goetz
This biggby never misses!!! My frozen drinks are always the perfect consistency, they always taste amazing, and the food is yummy and warm. Not to mention the prompt and friendly service! Thank you!
Brooklynn Hensley
The young lady with short blonde hair always has such a positive attitude. She took the time to ask my daughter what color straw she wants with her boba which is so sweet. My frozen cookie butter latte with the perfect swirl of syrup on top was delicious thank you!!!
Judy Spencer
I love their coffee ☕️. It is far better than Starbucks and better priced.
Renee South
They have brewed decaf!
Julia Dill
I stop by this location multiple times a week. I have not had a single bad experience, staff is always quick and efficient. Not to mention customer service is always top notch. These people deserve raises, they brighten my day!! I even got a glow bracelet and half off my drink because i was in my Halloween costume! Best bigby location i have ever been to!
The red bull creme freezes are the best. Highly recommend their bagel options.
Atmosphere: 5
Food: 5
Service: 5
Monica Remmy
I have regularly visited Biggby Coffee on Monmouth in Newport KY since it opened and I always have a great experience. The staff is always polite and regularly goes above and beyond to exchange a few words with each customer and create a welcome atmosphere that is rare in quick service and unheard of in a drive through model. Well done Biggby and keep those BOGO coming.
Atmosphere: 5
Food: 5
Service: 5
Brittany Turner
Great coffee, even better service!! Our pupper gives two paws up, he loves the pup cup!
Atmosphere: 5
Food: 4
Service: 5
Robert Peake
Waited in line for over 10 minutes and staff was very rude. I ordered a spotted owl latte and half the drink was foam. By the time I got home it had all melted down. Absolutely ridiculous for the price.
Biggby on Monmouth is hands down the best coffee spot around. The drinks are magical, the staff is friendlier than a Southern Grandma handing out cookies, and the vibes are immaculate. One sip and you’ll forget all your life problems…at least until the caffeine wears off. 10/10 would abandon all other coffee shops again.
My daughter was working for this location never called off (she tried to once with plenty of notice when she was sick but was told by the store manager if her shift wasn’t covered she would be fired so she went to work sick with a fever. She lived her job until today when she was fired for not responding on her days off. My daughter’s great grandmother (my grandma) has been in the hospital on and off for a couple weeks now she had a stroke, then recovered from that and ended up having to have surgery yesterday 5/20/25 my daughter’s and I were both at the hospital all day yesterday with my grandmother not that it matters because she wasn’t scheduled to work until Friday but my daughter did not have her phone with her because she had yet to pay her cell phone bill, My daughter received a message yesterday morning that the Supervisior had JUST noticed she didn’t finish some of her training and it needed to be done by end of day yesterday (again her day off) or she would be wrote up, being at the hospital LITERALLY ALL DAY she seen this message when she got home late last night and being herself and considerate she didn’t message back because it was so late. Fast forward to today my daughter my receives a message from the general manager saying that the Supervisior and her had both been trying to get ahold of my daughter ALL week (yesterday was only Tuesday) and because my daughter didn’t respond (again on her day off) they were starting the termination process! Get it together Biggby first if you are hiring underage children then you know that their transportation is most likely their parents and some parents work and have things going on and work around their children’s schedules. Second of all how are you firing someone if you JUST realized she didn’t finish something and gave her until end of day to finish on her day off. She was scheduled at the end of the week she could have finished it then!
First time stopping here for cup of coffee, it was really smooth, the taste was really good.I found a place with a good cup of coffee,with a fair price.The staff was very friendly. Thanks
I go to this Biggby at least once a week. The ladies in the drivethru are always friendly and helpful. The food and beverages are fantastic. Whether it's a Tropic Biggby Blast or a Butter Bear Latte, pair it with a Sausage Egg and Cheese on Asiago bagel and it's the best way to start my day. Keep it up!
I have only been here twice but I returned because of Emma. Her customer service is incredible. She asked all the right questions so I got exactly what I wanted, was super friendly, and she handed my food and drink with a smile on her face. My teddy bear latte is delicious but I will be back solely for the customer service.
This biggby never misses!!! My frozen drinks are always the perfect consistency, they always taste amazing, and the food is yummy and warm. Not to mention the prompt and friendly service! Thank you!
The young lady with short blonde hair always has such a positive attitude. She took the time to ask my daughter what color straw she wants with her boba which is so sweet. My frozen cookie butter latte with the perfect swirl of syrup on top was delicious thank you!!!
I love their coffee ☕️. It is far better than Starbucks and better priced.
They have brewed decaf!
I stop by this location multiple times a week. I have not had a single bad experience, staff is always quick and efficient. Not to mention customer service is always top notch. These people deserve raises, they brighten my day!! I even got a glow bracelet and half off my drink because i was in my Halloween costume! Best bigby location i have ever been to!
Restaurantji Recommends
i wanted chai and a bagel, not sass ?
The red bull creme freezes are the best. Highly recommend their bagel options.
Atmosphere: 5
Food: 5
Service: 5
I have regularly visited Biggby Coffee on Monmouth in Newport KY since it opened and I always have a great experience. The staff is always polite and regularly goes above and beyond to exchange a few words with each customer and create a welcome atmosphere that is rare in quick service and unheard of in a drive through model. Well done Biggby and keep those BOGO coming.
Atmosphere: 5
Food: 5
Service: 5
Great coffee, even better service!! Our pupper gives two paws up, he loves the pup cup!
Atmosphere: 5
Food: 4
Service: 5
Waited in line for over 10 minutes and staff was very rude. I ordered a spotted owl latte and half the drink was foam. By the time I got home it had all melted down. Absolutely ridiculous for the price.
Atmosphere: 2
Food: 1
Service: 1
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