Had a reservation at 7pm didn't get sat until 30 minutes after the reservation time due to them giving our table way to another group even though we were early to check in. After we sat down it took an hour to get our drinks from the bar and once we ordered food it took another hour just to get the food. We didn't end up leaving the restaurant until 10-10:30pm and we ate for only 20 minutes most of the time was waiting just for service. Nothing was taken off or offered to be discounted it was just a bunch of half apologizes which is fine if it was one inconvenience but the whole dinner was very lackluster.
Beth
I visited Brio with family members for an early dinner on a recent Thursday evening and had a relaxing and enjoyable meal. I ordered a chopped salad and the Chicken Marsala and both were delicious. I especially enjoyed the salad with the finely diced lettuce and vegetables. The portion was generous. The chicken was delicious, juicy and nicely breaded. The portion was large enough to take half home. We finished our meal with the caramel mascarpone cheesecake which was fantastic! William, our server, was outstanding! He has been our server before and I absolutely love his sense of humor and his attention to our dining experience. Thank you Brio, we will return.
Amos
Made a reservation and when we arrived they seemed very confused. No computer just pieces of paper to show reservations???? Once sat it took at least 10 minutes for a waiter to come to the table. Should have just left. After ordering everything at one we still didn't get our meals until 1 hour 20 minutes past our seating. Really slow service and disorganized management. AVOID!
Dan
We were stopping for a family dinner after anReds game. The hostess was very accommodating to increase the size of our party and move our reservation up by 30 min. Our waiter was excellent, food delicious and the price was very reasonable. We will return and highly recommend!
Bob
Arrived early and hostess had to check for our reservation slip before seating us??? Once seated the service was descent but the kitchen was really slow. Our waitress kept apologizing for how long everything was taking. Not once did anyone that looked like a manager stop to explain or talk to us. A girl was working the kitchen trays and she looked totally overwhelmed. Not worth the time or the money at this location.
Allen
Arrived early and staff didn't even know about our reservation. Sat and service was slow. Food was below average and clearly not as good as Olive Garden.
Mitch
I'm not sure if this was an off night for the kitchen, but I thought the food was bad! The prominent flavor in the sauce was sugar!? I ordered Chicken Parm. The chicken was dry, overcooked- very hard to cut with a butter knife. We sat at the bar, which I usually enjoy. But, I didn't enjoy the wobbly seats at this bar; uncomfortable. This is my first bad review for a restaurant. I'm easy to please and not picky.
Big
This was not a good experience. We waited an hour and a half for our entree's. Which would have not been that bad but we NEVER got our salads and or calamari appetizer was way overcooked.
Marci
Our waiter did a great job at first describing the food and helping us make decisions. Issue arose from the length of time everything was taking. A simple quick dinner turned into an ordeal as the waiter kept apologizing for how long everything was taking. Not worth the wait.
Holly
It was a nice evening. And Hershel was a great server... and, he always is! Thank you for a nice night!
I have been to Brio many times in the past years mainly the Liberty location and had good experiences. Today, however, was a mess. Once we were sat we waited 15 minutes for anyone to come to our table. Waitress was very nice but had lots of tables and everything took forever...almost two hours for food from time we were sat. Felt so sorry for the waitress and she kept checking on our food and apologizing.
Turo
Started off with hostess seating us and no one coming to the table until we flagged a lady manager down. Service from that point on was still underwhelming and when the pasta and chicken dishes arrived it looked like someone just threw it on the plate. Both dishes were barely hot and not once did someone ask us if anything was good or wrong. Only question from the waitress was were we ready for the check????
Graham Duggins
Recently visited and tried the chicken fettuccine with caciao e pepe. Fantastic experience and I’d love to see it become a permanent menu item!
Thanks to our server Julia for helping make this happen!
Jim Cavender
Pasta Rio Cacio E Pepe NEEDS TO BE A THING!!!! IT WAS SO GOOD!!!!!!
Emma Madison
This place was amazing! and the service was amazing as well.she explained the menu over to us because we had never been here and after driving all day, it was a great refreshment to the pallet!(our servers name is Julia)
Had a reservation at 7pm didn't get sat until 30 minutes after the reservation time due to them giving our table way to another group even though we were early to check in. After we sat down it took an hour to get our drinks from the bar and once we ordered food it took another hour just to get the food. We didn't end up leaving the restaurant until 10-10:30pm and we ate for only 20 minutes most of the time was waiting just for service. Nothing was taken off or offered to be discounted it was just a bunch of half apologizes which is fine if it was one inconvenience but the whole dinner was very lackluster.
I visited Brio with family members for an early dinner on a recent Thursday evening and had a relaxing and enjoyable meal. I ordered a chopped salad and the Chicken Marsala and both were delicious. I especially enjoyed the salad with the finely diced lettuce and vegetables. The portion was generous. The chicken was delicious, juicy and nicely breaded. The portion was large enough to take half home. We finished our meal with the caramel mascarpone cheesecake which was fantastic! William, our server, was outstanding! He has been our server before and I absolutely love his sense of humor and his attention to our dining experience. Thank you Brio, we will return.
Made a reservation and when we arrived they seemed very confused. No computer just pieces of paper to show reservations???? Once sat it took at least 10 minutes for a waiter to come to the table. Should have just left. After ordering everything at one we still didn't get our meals until 1 hour 20 minutes past our seating. Really slow service and disorganized management. AVOID!
We were stopping for a family dinner after anReds game. The hostess was very accommodating to increase the size of our party and move our reservation up by 30 min. Our waiter was excellent, food delicious and the price was very reasonable. We will return and highly recommend!
Arrived early and hostess had to check for our reservation slip before seating us??? Once seated the service was descent but the kitchen was really slow. Our waitress kept apologizing for how long everything was taking. Not once did anyone that looked like a manager stop to explain or talk to us. A girl was working the kitchen trays and she looked totally overwhelmed. Not worth the time or the money at this location.
Arrived early and staff didn't even know about our reservation. Sat and service was slow. Food was below average and clearly not as good as Olive Garden.
I'm not sure if this was an off night for the kitchen, but I thought the food was bad! The prominent flavor in the sauce was sugar!? I ordered Chicken Parm. The chicken was dry, overcooked- very hard to cut with a butter knife. We sat at the bar, which I usually enjoy. But, I didn't enjoy the wobbly seats at this bar; uncomfortable. This is my first bad review for a restaurant. I'm easy to please and not picky.
This was not a good experience. We waited an hour and a half for our entree's. Which would have not been that bad but we NEVER got our salads and or calamari appetizer was way overcooked.
Our waiter did a great job at first describing the food and helping us make decisions. Issue arose from the length of time everything was taking. A simple quick dinner turned into an ordeal as the waiter kept apologizing for how long everything was taking. Not worth the wait.
It was a nice evening. And Hershel was a great server... and, he always is! Thank you for a nice night!
Restaurantji Recommends
I have been to Brio many times in the past years mainly the Liberty location and had good experiences. Today, however, was a mess. Once we were sat we waited 15 minutes for anyone to come to our table. Waitress was very nice but had lots of tables and everything took forever...almost two hours for food from time we were sat. Felt so sorry for the waitress and she kept checking on our food and apologizing.
Started off with hostess seating us and no one coming to the table until we flagged a lady manager down. Service from that point on was still underwhelming and when the pasta and chicken dishes arrived it looked like someone just threw it on the plate. Both dishes were barely hot and not once did someone ask us if anything was good or wrong. Only question from the waitress was were we ready for the check????
Recently visited and tried the chicken fettuccine with caciao e pepe. Fantastic experience and I’d love to see it become a permanent menu item! Thanks to our server Julia for helping make this happen!
Pasta Rio Cacio E Pepe NEEDS TO BE A THING!!!! IT WAS SO GOOD!!!!!!
This place was amazing! and the service was amazing as well.she explained the menu over to us because we had never been here and after driving all day, it was a great refreshment to the pallet!(our servers name is Julia)
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