Went today for a quick meal on Easter Sunday. Everyone was dressed for Easter, complimenting the setting of this beautiful restaurant. Friendly host, friendly services and pasta tasted great :)
Atmosphere: 5
Food: 5
Service: 5
Holly M.
Just finished an early Easter dinner at Brio, and this may be the first and last time I visit. I generally like to give every place 5-stars walking through the door, and deduct stars based on the service/ experience that ensues. The overall experience was a bit lacking, but there were moments of brightness. Brio lost stars today because; -1 = our food arrived lukewarm-cold after an unpardonable wait. It was clear it had been left forgotten under the warming lights, because we received our food (a single dish that was split) at the same time another seating at the bar received theirs...and we'd arrived a solid 15-20 minutes before that table. -1 = when we notified the manager on duty, Phillip, about the lukewarm food he immediately took my friend's plate and vowed to make it right. He proudly said, "we don't use microwaves here, so I'll take care of this. I won't move from the kitchen until this is done." I don't send my 1/2 of the meal back because I already knew what was going to happen. It took us almost 40 minutes to get 1 plate of pasta, so I wasn't willing to wait another 40, so I tucked into my lukewarm lobster and shrimp fettuccini while my friend worked on her mimosa. When Phillip came back in less than 5 minutes I knew something was up. He'd brought the same plate of cold food back, but now it was SWIMMING in hot fettuccini sauce. It looked like a bowl of soup (I've included pics). Needless to say, my friend was incredibly disappointed that she was served such a sloppy looking plate and decided to just fish the meat out (the pasta was still cold, sadly). -1 = there was a child sitting at the bar top. Children don't belong at a bar top for multiple reasons which is why it's illegal in many states to allow a minor to sit at a bar top. Sure, they can be in the bar area with their families, but minors have no business taking up space at a bar top. (Get a table, parents. Your desire to NOT want to wait for a seat isn't worth a restaurant losing its liquor license. You're not that important, or desperate to eat.) I actually had to point it out to two different people, and one had to confer with the general manager before the family was asked to relocate. Keep playing fast and loose with your liquor license if you want to, Brio. If there's a statewide policy you should know and adhere to it...consistently. Ultimately, Phillip ended up comping my friend's half of the meal. The food was good, no doubt, but it would have been even better had it come from the kitchen nice and hot the first time around. I spent $40 on a carafe of mimosas and 1/2 an entree of lobster and shrimp fettuccine. I even tipped the bartender, Tony, because it wasn't his fault Brio was (seemingly) understaffed today. He was the only person servicing 6 tables at the bar PLUS bar service for the entire restaurant. If there had been even ONE more person at the bar (a smart establishment should always have 2 on during lunch and dinner rush!), this review might have turned out differently. In the end, for overall experience/value, this was just okay. If I had to compare it to anything I would say it put me in the mind of a semi-upscale Olive Garden. For the cost of today's meal I'd say just go to Olive Garden. At least there you get unlimited salad and (hot) breadsticks.
J.D. DuBois
Facility is exhausted. Food was poor. Service a notch below mediocre. Feels like they're counting down the days till the end of a lease...
Atmosphere: 1
Food: 1
Service: 2
Audrie H
Sarah was our waitress!! We were a large party of 9. We came from out of town. She was attentive, she was friendly, she was on top of beverages we didn’t have to ask for a refill. The food was excellent! Everyone enjoyed everything they got.
Atmosphere: 5
Food: 5
Service: 5
Shane Johnston
I’ve been to this Newport brio for several years now and it’s always been a great place to eat with my family, today was extra special because our waitress Julia was amazing; friendly, cared about our needs and was efficient! Will definitely recommend her at Brio . Will be requesting her in the future. Thank you, Julia Happy Easter??
Atmosphere: 5
Food: 5
Service: 5
Leanna Smith
Tristan was great! The food and outside atmosphere were perfect!
Atmosphere: 5
Food: 5
Service: 5
Dave Sizemore
Great food, great service,Tristan was our server was very polite hard working and friendly can't wait to visit again.
Atmosphere: 5
Food: 5
Service: 5
Michele Stuhlfauth
Jaleel did a wonderful job! He made 4 old women (in our 50's & early 60's) feel young and valued. Thanks Jaleel!!
Allison Diller
Tristen was a very good server! Super friendly and accommodating.
This was the first time my son and I had tried Brio. The filet mignon was perfect. All the sides were absolutely delicious. Our waiter Ron was the best very friendly and very knowledgeable in suggesting the perfect meal… We will be back very soon.!! Thank
Atmosphere: 5
Food: 5
Service: 5
Ieeka Bascoe
Our server Julia was Excellent ??? she's very patient and know how to recommend food and drink, great knowledge of her menu too... looking forward another Experience with her???
Food: 3
Service: 5
Recommended dishes: Pasta Brio
Jeremy Hill
Daniel was wonderful! He took care of our large party and made the celebration great!
Atmosphere: 5
Food: 5
Service: 5
Flora Williams
Very nice server named TristanKid-friendliness: Nice and clean place
Always the freshest food with an Italian fire cooked flair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach & Artichoke Dip, Wedge Salad, Mushroom Ravioli with Braised Beef
Went today for a quick meal on Easter Sunday. Everyone was dressed for Easter, complimenting the setting of this beautiful restaurant. Friendly host, friendly services and pasta tasted great :)
Atmosphere: 5
Food: 5
Service: 5
Just finished an early Easter dinner at Brio, and this may be the first and last time I visit. I generally like to give every place 5-stars walking through the door, and deduct stars based on the service/ experience that ensues. The overall experience was a bit lacking, but there were moments of brightness. Brio lost stars today because; -1 = our food arrived lukewarm-cold after an unpardonable wait. It was clear it had been left forgotten under the warming lights, because we received our food (a single dish that was split) at the same time another seating at the bar received theirs...and we'd arrived a solid 15-20 minutes before that table. -1 = when we notified the manager on duty, Phillip, about the lukewarm food he immediately took my friend's plate and vowed to make it right. He proudly said, "we don't use microwaves here, so I'll take care of this. I won't move from the kitchen until this is done." I don't send my 1/2 of the meal back because I already knew what was going to happen. It took us almost 40 minutes to get 1 plate of pasta, so I wasn't willing to wait another 40, so I tucked into my lukewarm lobster and shrimp fettuccini while my friend worked on her mimosa. When Phillip came back in less than 5 minutes I knew something was up. He'd brought the same plate of cold food back, but now it was SWIMMING in hot fettuccini sauce. It looked like a bowl of soup (I've included pics). Needless to say, my friend was incredibly disappointed that she was served such a sloppy looking plate and decided to just fish the meat out (the pasta was still cold, sadly). -1 = there was a child sitting at the bar top. Children don't belong at a bar top for multiple reasons which is why it's illegal in many states to allow a minor to sit at a bar top. Sure, they can be in the bar area with their families, but minors have no business taking up space at a bar top. (Get a table, parents. Your desire to NOT want to wait for a seat isn't worth a restaurant losing its liquor license. You're not that important, or desperate to eat.) I actually had to point it out to two different people, and one had to confer with the general manager before the family was asked to relocate. Keep playing fast and loose with your liquor license if you want to, Brio. If there's a statewide policy you should know and adhere to it...consistently. Ultimately, Phillip ended up comping my friend's half of the meal. The food was good, no doubt, but it would have been even better had it come from the kitchen nice and hot the first time around. I spent $40 on a carafe of mimosas and 1/2 an entree of lobster and shrimp fettuccine. I even tipped the bartender, Tony, because it wasn't his fault Brio was (seemingly) understaffed today. He was the only person servicing 6 tables at the bar PLUS bar service for the entire restaurant. If there had been even ONE more person at the bar (a smart establishment should always have 2 on during lunch and dinner rush!), this review might have turned out differently. In the end, for overall experience/value, this was just okay. If I had to compare it to anything I would say it put me in the mind of a semi-upscale Olive Garden. For the cost of today's meal I'd say just go to Olive Garden. At least there you get unlimited salad and (hot) breadsticks.
Facility is exhausted. Food was poor. Service a notch below mediocre. Feels like they're counting down the days till the end of a lease...
Atmosphere: 1
Food: 1
Service: 2
Sarah was our waitress!! We were a large party of 9. We came from out of town. She was attentive, she was friendly, she was on top of beverages we didn’t have to ask for a refill. The food was excellent! Everyone enjoyed everything they got.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this Newport brio for several years now and it’s always been a great place to eat with my family, today was extra special because our waitress Julia was amazing; friendly, cared about our needs and was efficient! Will definitely recommend her at Brio . Will be requesting her in the future. Thank you, Julia Happy Easter??
Atmosphere: 5
Food: 5
Service: 5
Tristan was great! The food and outside atmosphere were perfect!
Atmosphere: 5
Food: 5
Service: 5
Great food, great service,Tristan was our server was very polite hard working and friendly can't wait to visit again.
Atmosphere: 5
Food: 5
Service: 5
Jaleel did a wonderful job! He made 4 old women (in our 50's & early 60's) feel young and valued. Thanks Jaleel!!
Tristen was a very good server! Super friendly and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, Calamari
Restaurantji Recommends
Stephanie was our server her customers deserve more than a 10 she new the new menu from head to toe beautiful smile check out Brio the food is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach & Artichoke Dip, Lobster Bisque, Chops, Lasagna, Wedge Salad, Steak, Pasta Brio, Calamari, Salad
This was the first time my son and I had tried Brio. The filet mignon was perfect. All the sides were absolutely delicious. Our waiter Ron was the best very friendly and very knowledgeable in suggesting the perfect meal… We will be back very soon.!! Thank
Atmosphere: 5
Food: 5
Service: 5
Our server Julia was Excellent ??? she's very patient and know how to recommend food and drink, great knowledge of her menu too... looking forward another Experience with her???
Food: 3
Service: 5
Recommended dishes: Pasta Brio
Daniel was wonderful! He took care of our large party and made the celebration great!
Atmosphere: 5
Food: 5
Service: 5
Very nice server named TristanKid-friendliness: Nice and clean place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Bisque Soup, Mushroom Ravioli with Braised Beef, Salad