Every employee I encountered here should be fired. They just don’t care, they answer questions rudely, you’re treated as if you’re a bother to their need to snap while on the clock, or that you’ve interrupted their private conversation. I wasn’t even looked at while being asked what I wanted. The server sighed when I asked her to explain what all the toppings were - they’re covered up and nobody can see them!!The ice cream tastes good but that has nothing to do with this place and the service you should expect. Barely one scoop of an add in/topping, so little that I couldn’t even taste it after it was mixed in.This place is a joke and I’ll never be back.
Atmosphere: 1
Food: 2
Service: 1
Areeba Qamar
Went there Years ago. The cake badder flavor was amazing!
Atmosphere: 5
Food: 5
Service: 5
Sylvia B.
Not my thing having someone handling my food "playing " in it before serving it to me! Tasted good but never went back.
De'Sean Rouse
Amazing place
Mark Grant
Have I ordered the “Gotta Have It” and got the “Love it” instead multiple times? Sure. Have I continuously had my smoothies 1/3 empty in the past? Absolutely. I’m a grown adult man and I try not to get too upset about a little missing Ice Cweam. But one indisputable fact is that when Casey took over as a shift manager this Cold Stone location became like a phoenix rising from the ashes. With Casey at the helm, this place runs like a master pit crew at the Indy 500. I’ve never seen a young manager with such precision and skill in my life. Making ice cream and maintaining an exceptional attitude with customers is her code. I don’t think she’s taken a day off in the last 6 months. Hopefully the Cold Stone brass recognizes her talent and dedication or she will soon move on to greener pastures. I had a friend once claim he witnessed her serving a family of 5 while simultaneously on the phone resolving issues with corporate out back!Exceptional! All I know for sure is that when she is there it’s a sigh of relief that quality service is at hand.
Kathryn King
Ordered a cherry cheesecake shake, and they gave us just cheesecake. We've ordered this same shake for years and at multiple locations. We were handed just a cheesecake milkshake. When we questioned this, we were told they didn't have cherries, which is not what goes in it ( it's the sauce, not just cherries). When we asked why we weren't told that they couldn't make that when we ordered it so we could pick something else they just stared at us like we were crazy. They also gave my daughter the wrong size. They seemed pretty unfriendly and confused in general
Therez Only1
This place is Amazing!! LOTS of ice cream choices, sundaes, smoothies. Everything here is SO good ?? Prices aren't bad for the quality. Staff is friendly. On the Boardwalk on the Levee. No inside seating.
Mark G.
I will preface this by saying I've been to a few Ice Cream Parlours in my day. Some good and some bad. But, I can say with complete confidence I've never been more impressed by a manager than I have at this Cold Stone. Casey the manager is like an urban legend amongst my group of friends. She seemingly works 24/7 with complete dedication to customer service and satisfaction. The Ice Cream cone and smoothie creation on her shift is a flawless work of art. This young adult has upper management written all over her. Hopefully Cold Stone appreciates her dedication to exquisite service and customer satisfaction. My friends and I always leave satisfied and honestly the only question that remains for us is what Fortune 500 company will this exceptional human be running some day.
Shelby E.
This is the most poorly ran Cold Stone I have ever been to. The staff is lazy and rude- there are always workers standing around doing nothing, the place itself is dirty, the toppings are stale because they don't put lids on anything, the ice cream is always melted in the case and then they scoop it out and let it sit there for 5 minutes before they mix it- it is just overall a hot mess. Not worth the money. I have been let down time and time again by this place. I tried to give them the benefit of the doubt for the first 10 times I went there thinking it was because they were busy on the weekends, but it's a Monday at 7pm. Be better, management team of the Newport Cold Stone Creamery.
Never been to a Cold Stone before since there isn’t one in Knoxville, TN. However, I was surprised. Got a Waffle Cone with Cake Batter ice cream and peanut butter and it was delicious. Employees didn’t seem to be very happy to be there, but they’re focused and get through the line quickly
N8624YEkarenh
Nice staff; great ice cream. it's Cold Stone no matter where you get your treat...it's always good to enjoy.
Jonathan S.
The ice cream is ok, but the folks at this location are pretty rude and their entire vibe is off putting. If I were to come back to this promenade, I'd rather take my kid to the candy store next door or get a milkshake from five guys just so I don't have to deal with the people that work here.
William Davis
My daughter wanted some ice cream. Good ice cream but blonde girl "helping" us seemed very unhappy to be there and to be serving us. She handed us the ice cream and didn't say a word even as we were being polite. I would have let it go but on the drive home my daughter said her ice cream was missing the cookie dough and sugar crystals that the description promised. Bummer!
Skye
Didn't put it on the stone long enough ,so got melted ice cream handed to me. Tasted bad, we paid for it just to throw it right in the trash can before leaving the store. DO NOT RECOMMEND THIS LOCATION
Great location and service, and coldstone is always the best ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion, Founder's Favorite
Every employee I encountered here should be fired. They just don’t care, they answer questions rudely, you’re treated as if you’re a bother to their need to snap while on the clock, or that you’ve interrupted their private conversation. I wasn’t even looked at while being asked what I wanted. The server sighed when I asked her to explain what all the toppings were - they’re covered up and nobody can see them!!The ice cream tastes good but that has nothing to do with this place and the service you should expect. Barely one scoop of an add in/topping, so little that I couldn’t even taste it after it was mixed in.This place is a joke and I’ll never be back.
Atmosphere: 1
Food: 2
Service: 1
Went there Years ago. The cake badder flavor was amazing!
Atmosphere: 5
Food: 5
Service: 5
Not my thing having someone handling my food "playing " in it before serving it to me! Tasted good but never went back.
Amazing place
Have I ordered the “Gotta Have It” and got the “Love it” instead multiple times? Sure. Have I continuously had my smoothies 1/3 empty in the past? Absolutely. I’m a grown adult man and I try not to get too upset about a little missing Ice Cweam. But one indisputable fact is that when Casey took over as a shift manager this Cold Stone location became like a phoenix rising from the ashes. With Casey at the helm, this place runs like a master pit crew at the Indy 500. I’ve never seen a young manager with such precision and skill in my life. Making ice cream and maintaining an exceptional attitude with customers is her code. I don’t think she’s taken a day off in the last 6 months. Hopefully the Cold Stone brass recognizes her talent and dedication or she will soon move on to greener pastures. I had a friend once claim he witnessed her serving a family of 5 while simultaneously on the phone resolving issues with corporate out back!Exceptional! All I know for sure is that when she is there it’s a sigh of relief that quality service is at hand.
Ordered a cherry cheesecake shake, and they gave us just cheesecake. We've ordered this same shake for years and at multiple locations. We were handed just a cheesecake milkshake. When we questioned this, we were told they didn't have cherries, which is not what goes in it ( it's the sauce, not just cherries). When we asked why we weren't told that they couldn't make that when we ordered it so we could pick something else they just stared at us like we were crazy. They also gave my daughter the wrong size. They seemed pretty unfriendly and confused in general
This place is Amazing!! LOTS of ice cream choices, sundaes, smoothies. Everything here is SO good ?? Prices aren't bad for the quality. Staff is friendly. On the Boardwalk on the Levee. No inside seating.
I will preface this by saying I've been to a few Ice Cream Parlours in my day. Some good and some bad. But, I can say with complete confidence I've never been more impressed by a manager than I have at this Cold Stone. Casey the manager is like an urban legend amongst my group of friends. She seemingly works 24/7 with complete dedication to customer service and satisfaction. The Ice Cream cone and smoothie creation on her shift is a flawless work of art. This young adult has upper management written all over her. Hopefully Cold Stone appreciates her dedication to exquisite service and customer satisfaction. My friends and I always leave satisfied and honestly the only question that remains for us is what Fortune 500 company will this exceptional human be running some day.
This is the most poorly ran Cold Stone I have ever been to. The staff is lazy and rude- there are always workers standing around doing nothing, the place itself is dirty, the toppings are stale because they don't put lids on anything, the ice cream is always melted in the case and then they scoop it out and let it sit there for 5 minutes before they mix it- it is just overall a hot mess. Not worth the money. I have been let down time and time again by this place. I tried to give them the benefit of the doubt for the first 10 times I went there thinking it was because they were busy on the weekends, but it's a Monday at 7pm. Be better, management team of the Newport Cold Stone Creamery.
Restaurantji Recommends
Never been to a Cold Stone before since there isn’t one in Knoxville, TN. However, I was surprised. Got a Waffle Cone with Cake Batter ice cream and peanut butter and it was delicious. Employees didn’t seem to be very happy to be there, but they’re focused and get through the line quickly
Nice staff; great ice cream. it's Cold Stone no matter where you get your treat...it's always good to enjoy.
The ice cream is ok, but the folks at this location are pretty rude and their entire vibe is off putting. If I were to come back to this promenade, I'd rather take my kid to the candy store next door or get a milkshake from five guys just so I don't have to deal with the people that work here.
My daughter wanted some ice cream. Good ice cream but blonde girl "helping" us seemed very unhappy to be there and to be serving us. She handed us the ice cream and didn't say a word even as we were being polite. I would have let it go but on the drive home my daughter said her ice cream was missing the cookie dough and sugar crystals that the description promised. Bummer!
Didn't put it on the stone long enough ,so got melted ice cream handed to me. Tasted bad, we paid for it just to throw it right in the trash can before leaving the store. DO NOT RECOMMEND THIS LOCATION