Domino's Pizza
102 Pavilion Pkwy, Newport
(859) 781-3311
Recent Reviews
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Ordered 2 pizzas and pre tipped 25% But yet my delivery driver struggled to find my address despite being in the immediate area. I decided to walk outside while trying to call the driver but got sent straight to voicemail. Upon walking outside the exterior apartment door i realized my pizza was sitting outside on the top step outside. I love ordering and paying for food with my hard earned money just to have it left outside in the open air with bugs for the environment to decide its fate.
Food: 3
Service: 1
The sauce is terrible. No sauce with the wings the only decent thing I got for my $40 was the 2 liter of Coke. And it took about an hour to get it made.
Food: 1
Service: 1
I am a new customer. Had a terrible first experience with Dominos. Have been waiting my order #1494 for 45 minutes and left with pizza because it's even haven't started to prepare. Hate your customer service!
Ordered pizza after long day on road. The delivery driver Jacob is a true asset to their business. He called, asked us to meet him in lobby of the Hampton Inn but was stuck in traffic (concert.). He was extremely friendly despite the traffic and late night hour (sorry.)
Atmosphere: 5
Food: 5
Service: 5
There was plastic baked into my pizza. Red pen cap/or something similar. The manager “Patrick” offered to remake my pizza, why would I ever trust their cooks to make food for me after this experience? An experience that could’ve ended any one of my children’s lives tonight.
terrible service terrible customer service DO NOT ORDER FROM HERE EVER!!!
Atmosphere: 1
Food: 1
Service: 1
The food came 20 mins earlier than predicted and it was delicious! The driver was a very sweet and polite older gentleman! Deserved a raise if he hadn’t gotten one recently :))
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
One star is too much for this pizza place. I always order from Domino’s, but this location is a disaster. On my last visit, I waited over an hour for two medium pizzas, and when I order for delivery, the wait time is also ridiculous. The employees don’t care and have a terrible attitude. There are plenty of other pizzerias around, and I’m sure they’re much better.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery from here several times, out of the maybe 5 times I have ordered here it has been wrong or substantially late maybe 3 times.
I originally just wanted a refund for the most recent messed up order and the app/support team could not assist. Only thing they could do was give a free pizza next time. So, a few days later tried to use the free deal but turns out you have to spend more than $20 after the order has been applied to have it delivered and it is not able to be used for carry out. After some conversation with the store I learned they wouldn’t be able to help. The automated service was also poor. Not going to be ordering from here again. For cheap pizza Donatos or papa John’s are much more reliable
Atmosphere: 1
Food: 2
Service: 1
it is the employees and the be EMPLOYEES ONLY that I get Domino's as often as I don't Smetimes there's only a couple people there and they're slammed! Somehow they stay professional and friendly. The truth is I couldn't do it! I would most likely throw a pepperoni at a forehead week one. I just want to tell you guys I know it's not easy! especially during football season or events! Just keep up the good work!!! Oh and the food isn't horrible or anything! lol.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
I swear this place is just ridiculous I ordered for delivery at little after 7pm and here it is 11pm called and called said they were on their way. Every time. They are not coming by now and even if they did they can have it. It's ridiculous absolutely ridiculous. When I do order wings or the bread cinnamon twist they sometimes are ok but most of the time thin pretzels thickness they have absolutely drowning in oil or butter, they don't skimp out on that I probably could squeeze them out and use it to cook fries in. The only good thing is how much cinnamon and sugar on top they are covered in it as well like a powdered donut but instead of powder sugar it's cinnamon and granulated sugar which is nice it takes away the oil spill all over them. This will be the last time I ever order anything from them. Absolutely disgusted at how they treated me.
Food has been undercooked, the employees are rude af, they bring their kids to work and they run around screaming.
Atmosphere: 1
Food: 2
Service: 1
Absolutely Horrible Service!
I am beyond frustrated with the abysmal service I received. I waited for over an HOUR for my pizza, calling the store multiple times—more than five times! No one even bothered to pick up the phone. When someone finally answered, the same person gave me two completely contradictory responses. First, he said the pizza was already out for delivery. Then, in another call, he claimed it will be out for delivery. Which is it?
If they couldn’t deliver the pizza for some reason, they could’ve just been honest about it instead of leaving us in the dark. This is completely unacceptable and unprofessional. Leaving customers hanging like this is the worst service I’ve ever experienced. Never ordering from here again!
Recommended dishes: Medium Cheese Pizza
Great food, great service, Zach and DeMarcus are awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Deluxe Pizza
I ordered my pizza at 8:15 p.m. on November 11th 2024 and it sat in the prep stage for almost an hour and I got tired of waiting so I tried to cancel my order online which I couldn't and I will be making a complaint to the corporate but anyways I decided to go with LaRosa's because they were very fast and they didn't make me wait a long period of time and then they call me about 10:00 saying we got your order that's almost 2 hours waiting on two medium pizzas so I don't think I'll be ordering from Domino's again I think I'm going to go with LaRosa's from now on I had kids waiting to eat sitting there crying and everything and this is pretty sad that I had to go to another pizza company just to feed my children so I will not be ordering from this company ever again they can take the points that I got and shove them nobody should have to wait over an hour just for them to start cooking it
Atmosphere: 1
Food: 1
Service: 1
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