Ordered $50 worth of food a few weeks ago and never received the delivery. I was told by the manager I should see a refund in a few days. A few days go by and refund never appears in my account. I walk into the store and talk to the manager again regarding the refund issue and he told me to call back the next day when the GM will be in. I call back and no answer. I guess I’m just out $50 ??♂️ Really disappointing.
Service: 1
Desiree Williams
I must give credit when credit is dueBest service everFabulous hoagie and cinnamon twistsAnd they had my order here before the time quoted on the phoneIf I could give a million stars I wouldDelivery driver was amazing too and he better get that delivery fee towards his tip as wellPlus I give him some cash for a tip as wellThank u all so much will definitely be ordering from u all on the regular now
Atmosphere: 5
Food: 5
Service: 5
Nanak Tam
Asked for hand tossed garlic crust, and recieved plain crust. I called the store and they argued that they put seasoning on the crust when there was none. He hung up rudely and did not apologize or offer to fix it.
Atmosphere: 1
Food: 2
Service: 1
Bill M.
NEVER AGAIN ! I'll drive to 4th Street in Cincy before I ever order from this location. Let me preface this by saying that I understand being short staffed... that being said, here goes... Sunday afternoon at 5:41 p.m., I placed a delivery order. Like most people, I followed the progress on the Dominos tracker. At 5:49 p.m., the status changed to "quality control." And there it sat and sat and sat. Twenty minutes later, at 6:09 p.m., the status still said "quality control," so I called the store. I called the store 11 times over the next half hour with no answer and no voice-mail option. During that time, the "tracker" suddenly became "unavailable." At 6:40, the "tracker" changed to delivery, with an ETA of 6:52 p.m. Then 6:58 p.m. Then 7:06 p.m. Then at 7:08 p.m. the status changed to "Delivered." (NOT DELIVERED) I called the store one last time and still no answer or voice-mail. With no other option, I had to drive to the store where I requested a full refund. I was so livid that had they offered to expedite my order while I waited, I would have refused. Only positive is that someone in my neighborhood got a free meal that night! NEVER AGAIN ! ! !
Shanda Workman
I’d leave zero stars if I could. I ordered food from here like I do at least once a week. Never had an issue before today. My experience has been so terrible that I will never eat from here again. I called to check on my order and a lady said it was delivered but it wasn’t on my porch. I told her I would check my neighbors porches (which I honestly didn’t have to do) and give a call back if I still couldn’t find it. I checked 6 of the neighboring houses with no luck so I called back. Whoever answered the phone was very rude and abruptly said “didn’t she say she couldn’t help you? You can figure it out in the morning” and hung up on me. This was my dinner! That doesn’t help me now. They now refuse to take my calls. I have called at least 10 times and my calls are being refused. Essentially stealing my money for food I never received. I am very understanding person, but this is just ridiculous. I have since checked at least 20 houses (because again, this is my dinner) and my food isn’t at any of them. My food was never delivered here (I have cameras) or stolen from another house. I was ordering food from somewhere else for the rest of my family, and I went out of my way to specifically order my items from here and this is how I’m repaid. Poor customer service and as someone who has worked in the industry myself for years, this is not how you treat the people who continuously give you business and in turn make YOU money. I have never been more angry about how I’m being treated by people who “dedicate their time and energy toward ensuring customers have a great experience”.
Mark Kaake
I previously got a domino deal every one to two weeks for about 10 years. However, I haven't gone back for about 6 months because of inconsistency in quality.I reached out to corporate and they gave the standard customer first email. I told them I don't want anything for free, just improvement so I can spend my money there.They assured me someone from the store will reach out. Nothing. I reach out again and never heard back. Never spent Mt money there again.Your choice on your money, just my feedback and vocalization of disappointment which fell on deaf ears.
Food: 1
Andrew Mcgarr
Never get my order right . It’s been pretty rough. I was told by Mike the gm I would get a credit and can’t get in contact with no one. Bad business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pan Pizza with Alfredo Sauce, Lava Cake, Chicken Bacon Ranch Pizza, Steak Hoagie
Damir Williams
Ordered for delivery and never got my food and tried to call but nobody picked
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, Tater Tots
Gregory williams
Never again. I placed an order took an hour and 15 minutes to get. When I received the food it was cold like it had been sitting for a day. When I tried to call the store before my order was delivered I got no answer. I called the customer service line they were no help and sent my call to the store 3 times. They still never answered. These nationwide chain restaurants are ridiculous. I’ll pay the extra money for the local spots with better food.
Atmosphere: 1
Food: 1
Service: 1
Krista
Sausage on my pizza tasted like it is bad, but the pepperoni stuffed cheesy bread was
I love eating here the food is always amazing since the new management took over the store.
Atmosphere: 5
Food: 5
Service: 5
Kevin Slane
I live 0.9 miles away. I’ve ordered delivery for various reasons (a medium pizza) 2 separate times and it has taken 1 hour both orders for the pizza to arrive. Again, I live 1 mile away. I’ll just have to pick up moving forward which is fine but all in all that’s pretty rough.
The Mods
You guys used to be on point!!! The last 2 times we have ordered it has been messed up, not good at all and the pizzas not even cut all the way through anywhere on the pizza. You got new management? We are done with you for a good while. You have left a bad taste in our mouth…literally.
Karl Rose
Worked late. Stopped to pick up dinner at Domino's in Newport. Get home and I have an extra, extra well done steak hoagie. I am too tired to drive all the way back over to Newport. Check your food before you leave the store.
Florence Schweinzger
Ordered the chicken Alfredo 2 of them. Delivered with pasta few pieces of chicken no sauce on either. ?
Ordered $50 worth of food a few weeks ago and never received the delivery. I was told by the manager I should see a refund in a few days. A few days go by and refund never appears in my account. I walk into the store and talk to the manager again regarding the refund issue and he told me to call back the next day when the GM will be in. I call back and no answer. I guess I’m just out $50 ??♂️ Really disappointing.
Service: 1
I must give credit when credit is dueBest service everFabulous hoagie and cinnamon twistsAnd they had my order here before the time quoted on the phoneIf I could give a million stars I wouldDelivery driver was amazing too and he better get that delivery fee towards his tip as wellPlus I give him some cash for a tip as wellThank u all so much will definitely be ordering from u all on the regular now
Atmosphere: 5
Food: 5
Service: 5
Asked for hand tossed garlic crust, and recieved plain crust. I called the store and they argued that they put seasoning on the crust when there was none. He hung up rudely and did not apologize or offer to fix it.
Atmosphere: 1
Food: 2
Service: 1
NEVER AGAIN ! I'll drive to 4th Street in Cincy before I ever order from this location. Let me preface this by saying that I understand being short staffed... that being said, here goes... Sunday afternoon at 5:41 p.m., I placed a delivery order. Like most people, I followed the progress on the Dominos tracker. At 5:49 p.m., the status changed to "quality control." And there it sat and sat and sat. Twenty minutes later, at 6:09 p.m., the status still said "quality control," so I called the store. I called the store 11 times over the next half hour with no answer and no voice-mail option. During that time, the "tracker" suddenly became "unavailable." At 6:40, the "tracker" changed to delivery, with an ETA of 6:52 p.m. Then 6:58 p.m. Then 7:06 p.m. Then at 7:08 p.m. the status changed to "Delivered." (NOT DELIVERED) I called the store one last time and still no answer or voice-mail. With no other option, I had to drive to the store where I requested a full refund. I was so livid that had they offered to expedite my order while I waited, I would have refused. Only positive is that someone in my neighborhood got a free meal that night! NEVER AGAIN ! ! !
I’d leave zero stars if I could. I ordered food from here like I do at least once a week. Never had an issue before today. My experience has been so terrible that I will never eat from here again. I called to check on my order and a lady said it was delivered but it wasn’t on my porch. I told her I would check my neighbors porches (which I honestly didn’t have to do) and give a call back if I still couldn’t find it. I checked 6 of the neighboring houses with no luck so I called back. Whoever answered the phone was very rude and abruptly said “didn’t she say she couldn’t help you? You can figure it out in the morning” and hung up on me. This was my dinner! That doesn’t help me now. They now refuse to take my calls. I have called at least 10 times and my calls are being refused. Essentially stealing my money for food I never received. I am very understanding person, but this is just ridiculous. I have since checked at least 20 houses (because again, this is my dinner) and my food isn’t at any of them. My food was never delivered here (I have cameras) or stolen from another house. I was ordering food from somewhere else for the rest of my family, and I went out of my way to specifically order my items from here and this is how I’m repaid. Poor customer service and as someone who has worked in the industry myself for years, this is not how you treat the people who continuously give you business and in turn make YOU money. I have never been more angry about how I’m being treated by people who “dedicate their time and energy toward ensuring customers have a great experience”.
I previously got a domino deal every one to two weeks for about 10 years. However, I haven't gone back for about 6 months because of inconsistency in quality.I reached out to corporate and they gave the standard customer first email. I told them I don't want anything for free, just improvement so I can spend my money there.They assured me someone from the store will reach out. Nothing. I reach out again and never heard back. Never spent Mt money there again.Your choice on your money, just my feedback and vocalization of disappointment which fell on deaf ears.
Food: 1
Never get my order right . It’s been pretty rough. I was told by Mike the gm I would get a credit and can’t get in contact with no one. Bad business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pan Pizza with Alfredo Sauce, Lava Cake, Chicken Bacon Ranch Pizza, Steak Hoagie
Ordered for delivery and never got my food and tried to call but nobody picked
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, Tater Tots
Never again. I placed an order took an hour and 15 minutes to get. When I received the food it was cold like it had been sitting for a day. When I tried to call the store before my order was delivered I got no answer. I called the customer service line they were no help and sent my call to the store 3 times. They still never answered. These nationwide chain restaurants are ridiculous. I’ll pay the extra money for the local spots with better food.
Atmosphere: 1
Food: 1
Service: 1
Sausage on my pizza tasted like it is bad, but the pepperoni stuffed cheesy bread was
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
I love eating here the food is always amazing since the new management took over the store.
Atmosphere: 5
Food: 5
Service: 5
I live 0.9 miles away. I’ve ordered delivery for various reasons (a medium pizza) 2 separate times and it has taken 1 hour both orders for the pizza to arrive. Again, I live 1 mile away. I’ll just have to pick up moving forward which is fine but all in all that’s pretty rough.
You guys used to be on point!!! The last 2 times we have ordered it has been messed up, not good at all and the pizzas not even cut all the way through anywhere on the pizza. You got new management? We are done with you for a good while. You have left a bad taste in our mouth…literally.
Worked late. Stopped to pick up dinner at Domino's in Newport. Get home and I have an extra, extra well done steak hoagie. I am too tired to drive all the way back over to Newport. Check your food before you leave the store.
Ordered the chicken Alfredo 2 of them. Delivered with pasta few pieces of chicken no sauce on either. ?