Five Guys
1 Levee Wy, Newport
(859) 261-9000
Recent Reviews
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I placed an order ok the app of a bacon cheeseburger and they forgot my bacon, they also made me wait for about 30 minutes when on the app it said it would take 15. I also asked about my order and they we are very rude and just yelled at me. It’s just crazy that you make me wait thirty minutes to get my order and still mess up.
Waiting more than 20 minutes for a web order and they have a bad attitude, very rude with the costumers when we ask for the order .
Service: 1
Yesterday, I placed my online order and it was set to be picked up at 6:45pm. I got there at 6:50pm and waited 25 minutes for my food. The workers ignored me initially when I walked in, asked my name after 5 minutes or so, and continued to ignore me. They didn’t start my order until 7:10pm. I asked for my money back and was told I would’ve had to get it back online, since my order was placed online. I didn’t want to go through the run around with that, so I just waited more time for my order. What’s the point in ordering online, if you have to wait 20-30 minutes for it when you get there to pick it up? I watched about 12 orders get placed and fulfilled before they even acknowledged mine. This is just one bad experience of four. There’s been an inconvenience literally every time I’ve been to this location lately. If it’s not making my order wrong, it’s something like this. Not to mention, I watched the workers sit bare slices of cheese down on bare countertop before proceeding to put them on someone’s burger. Gloves also weren’t changed in between making orders, after touching certain ingredients (pork bacon). Someone who doesn’t eat pork could get really sick. I won’t be back after this.
Atmosphere: 1
Food: 3
Service: 1
Worst service I ever had at ANY five guys. Absolutely awful.
Five Guys, never let me down ✌️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Cheeseburger, French Fries, Cajun Style
Always good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon Cheeseburger, French Fries
Ray was very kind and patient. The burger toppingscwe
Very bad
Atmosphere: 1
Service: 1
The banana milkshake had a heavy texture and was delicious. I think the hamburger I ordered as the most basic would be delicious if I eat it when I'm hungry. It didn't taste as fantastic as I expected. Still, the kitchen is clean and the staff are friendly.
Atmosphere: 5
Food: 4
Service: 5
Great food. Great service. Great location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Restaurantji Recommends
The bacon cheeseburger with lettuce, pickle, grilled mushrooms, grilled onions was the bomb!! The food was hot and don't forget the fries there were extra fries in the bag. Don't forget the banana strawberry shake. The Grubhub driver give very Good Customer service ?. Please order Five guys from on 1 Levee Way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon Cheeseburger, French Fries
Great service. Friendly staff (Thanks April and crew), They have amazing food. This place is within walking distance of the stadium. I would recommend this place for a bite
Atmosphere: 5
Food: 5
Service: 5
Greaaaaaat staff
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hot Dog, Double Bacon Cheeseburger, Bacon Cheeseburger
They did an amazing job with their food
Rude stuff ever
Service: 1
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