Update 1 week later: a manager reached out to us when this first happened and told us our next order is free. We received our order today and are very satisfied with it. Thank you. Changing review from 1 star to 4 for outstanding customer service. . . Called at 5:30 and put in an order. Person on the phone read it back to us to confirm. Said it would take 25min. We arrived around 6, told them the order name and were told it would be a few more minutes. Stood there for 20 minutes until someone else came from the back and told us our order was never sent in. So we left. Literally never had this happen before anywhere. Don't order here. Thank you for nothing!
Atmosphere: 1
Food: 5
Service: 5
Danielle Buemi
Our order started at 5:55 PM. They delivered half of it and said that we would be on the next delivery. At 9:30 we finally get the second half of our pizza because they put us at the end of the list. Do not order from this place they do not care about customer service! If I could give zero stars, that’s what they get!
Chris Enslen
My original order started at 5:55 PM. They showed up an hour and a half later missing half of the order, and then it took an additional 2 1/2 hours to get the rest of our order and we only got a $20 credit. The pizza place put us at the back of the list when it comes to pizza being made when we should have been bumped to the front. They do not care and they stated that they were only concerned with the new orders. Unsatisfactory service unsatisfactory customer service and unsatisfactory food. Please be aware of what you order from this place and check it because you will not receive half of it because they are dumb.
Atmosphere: 1
Food: 1
Service: 1
Bradley Bird
Won’t go back here ordered there lunch special 2 slices and a drink the pizza literally had no sauce on it and the drinks were hot complete waste of money
Atmosphere: 1
Food: 1
Service: 1
Michael Manier
I received a floppy and chewy pizza here and was told to contact a person to "make things right". I called and they told me I'd be called back. It never happened. So not only do they make bad pizza, but they don't make things right.
Don't bother responding again. I don't trust you to fix anything the next time either.
Food: 1
Joseph ketcham
They know how to make a deep dish pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza
Brycen Coyle
Love Jets pizza and this place has never disappointed me. Consistently the best pizza I have had. Super easy to order through text messaging!
Keri Jensen
Ordered from here a couple of months ago and when I finally got to the front of the line to pick up my order, they tell me they accidentally gave my order to another customer. I said I would wait for a new one and they comp’d it and also threw in some wings. Ordered online tonight and they didn’t have my order again when we showed up. Had to wait again while they remade my pizza. No compensation offered this time but I will not be spending my money here anymore.
Atmosphere: 2
Food: 5
Service: 1
Tara Spurlock
We placed an order the first night of NFL season during a game. We expected it to be busy but 2 of the 3 items we ordered either didn’t show or were incorrect. The driver was stressed and naturally not helpful. Shaelynn the night manager was great in resolving the issue. I hope I spelled her name correctly but because of her I won’t hold this experience against this location.
Food: 3
Service: 5
bridget meyer
The best pizza around here! The order process is fast and easy! The prices are beyond exceptional, the wait time was next to nothing and the customer service was top notch! Needless to say that we ate our delicious pizza and we're thrilled with our decision to give jets a try! We will definitely be back in the very near future!
Friendly service just not enough waiting area for customers waiting on there orders
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Deep Dish Pizza
E Morrison
My food was hot... that's it. That's the only thing good I have to say.
Atmosphere: 2
Food: 3
Service: 2
Crissia Lawson
I tried the Detroit style pizza and it was good but the pizza wasn’t done all the way. It was still really mushy you could see that it wasn’t done all the way it definitely needed another minute or two. First and last time. I won’t be back.
Atmosphere: 3
Food: 2
Service: 3
Nicole Wade
Love the crust here!!! Only place to eat a good piza!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza, 8-Corner Pizza with Turbo Flavored Crust Topped with Pepperoni Jalapeños and Bacon
chris camp
After two hours of waiting, decided to call and check in. The first person that we talked to lied to us about using door dash and not their personal driver. Then the manager got on the phone. Xavier definitely needs some training in how talk with customers. The conversation ended when hung up on us. Used to love this place but they have made some bad hiring and management decisions. Will not be coming back. Also the driver left a greasy bag of ranch dressing on our front porch before not dropping off the pizza. Not sure how that happens
Update 1 week later: a manager reached out to us when this first happened and told us our next order is free. We received our order today and are very satisfied with it. Thank you. Changing review from 1 star to 4 for outstanding customer service.
.
.
Called at 5:30 and put in an order. Person on the phone read it back to us to confirm. Said it would take 25min. We arrived around 6, told them the order name and were told it would be a few more minutes. Stood there for 20 minutes until someone else came from the back and told us our order was never sent in. So we left. Literally never had this happen before anywhere. Don't order here. Thank you for nothing!
Atmosphere: 1
Food: 5
Service: 5
Our order started at 5:55 PM. They delivered half of it and said that we would be on the next delivery. At 9:30 we finally get the second half of our pizza because they put us at the end of the list. Do not order from this place they do not care about customer service! If I could give zero stars, that’s what they get!
My original order started at 5:55 PM. They showed up an hour and a half later missing half of the order, and then it took an additional 2 1/2 hours to get the rest of our order and we only got a $20 credit. The pizza place put us at the back of the list when it comes to pizza being made when we should have been bumped to the front. They do not care and they stated that they were only concerned with the new orders. Unsatisfactory service unsatisfactory customer service and unsatisfactory food. Please be aware of what you order from this place and check it because you will not receive half of it because they are dumb.
Atmosphere: 1
Food: 1
Service: 1
Won’t go back here ordered there lunch special 2 slices and a drink the pizza literally had no sauce on it and the drinks were hot complete waste of money
Atmosphere: 1
Food: 1
Service: 1
I received a floppy and chewy pizza here and was told to contact a person to "make things right". I called and they told me I'd be called back. It never happened. So not only do they make bad pizza, but they don't make things right.
Don't bother responding again. I don't trust you to fix anything the next time either.
Food: 1
They know how to make a deep dish pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza
Love Jets pizza and this place has never disappointed me. Consistently the best pizza I have had. Super easy to order through text messaging!
Ordered from here a couple of months ago and when I finally got to the front of the line to pick up my order, they tell me they accidentally gave my order to another customer. I said I would wait for a new one and they comp’d it and also threw in some wings. Ordered online tonight and they didn’t have my order again when we showed up. Had to wait again while they remade my pizza. No compensation offered this time but I will not be spending my money here anymore.
Atmosphere: 2
Food: 5
Service: 1
We placed an order the first night of NFL season during a game. We expected it to be busy but 2 of the 3 items we ordered either didn’t show or were incorrect. The driver was stressed and naturally not helpful. Shaelynn the night manager was great in resolving the issue. I hope I spelled her name correctly but because of her I won’t hold this experience against this location.
Food: 3
Service: 5
The best pizza around here! The order process is fast and easy! The prices are beyond exceptional, the wait time was next to nothing and the customer service was top notch! Needless to say that we ate our delicious pizza and we're thrilled with our decision to give jets a try! We will definitely be back in the very near future!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza
Restaurantji Recommends
Friendly service just not enough waiting area for customers waiting on there orders
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Deep Dish Pizza
My food was hot... that's it. That's the only thing good I have to say.
Atmosphere: 2
Food: 3
Service: 2
I tried the Detroit style pizza and it was good but the pizza wasn’t done all the way. It was still really mushy you could see that it wasn’t done all the way it definitely needed another minute or two. First and last time. I won’t be back.
Atmosphere: 3
Food: 2
Service: 3
Love the crust here!!! Only place to eat a good piza!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deep Dish Pizza, 8-Corner Pizza with Turbo Flavored Crust Topped with Pepperoni Jalapeños and Bacon
After two hours of waiting, decided to call and check in. The first person that we talked to lied to us about using door dash and not their personal driver. Then the manager got on the phone. Xavier definitely needs some training in how talk with customers. The conversation ended when hung up on us. Used to love this place but they have made some bad hiring and management decisions. Will not be coming back. Also the driver left a greasy bag of ranch dressing on our front porch before not dropping off the pizza. Not sure how that happens
Atmosphere: 1
Food: 1
Service: 1
Loading...