Will never be back the cook was extremely rude skipped over our order and didn’t even own up got snotty when asked for our money back!! Total total chaos! Stated they was short staffed but that doesn’t mean you are still rude to your customers! Messed up several peoples orders! Worst service ever horrible experience! Hire people with common sense!
Atmosphere: 1
Food: 1
Service: 1
Amy Dillon
People are so distracted that they don’t even pay attention to you to take your order correctly the older white woman with glasses that was there today March 2 at 3 o’clock when I came through the drive-through didn’t even look in the eyes the entire time took my car, gave my card back to everything without even looking at me in the eye I ordered food for me and my two toddlers but when I got home, the only thing that was correct was the fries in the cake I ordered mashed potatoes and gravy instead we got macaroni and cheese. The only thing I ordered for my toddlers was messed up, so obviously that was fun and it was such Crappy service when you call they don’t answer the phone. There’s no point in even going up there for people to be rude to you, especially when they can’t even answer the phone which takes two seconds.
Atmosphere: 2
Food: 5
Service: 2
Tricia DuBay
PLEASE TELL ME WHAT ORDER AHEAD IS FOR IF YOU JUST HAVE TO WAIT? Why do you wait until I get there? I can understand if I have not paid, but the food is paid for so COOK IT!! If I had time to wait I wouldn’t use the app!!!
Service: 1
Kellylee Walt
Fast and fresh chicken and sides drive thru was fast
Atmosphere: 5
Food: 4
Service: 4
Alexiss Manning
The store doesn’t close until 10:30 they closed early. Wouldn’t know how the food taste. I know that they didn’t even bother to answer and say anything just left customers sitting there. Awful!! 10/10 do NOT recommend!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nuggets, Fried Chicken, Mac & Cheese
manager
Colonel Sanders had to be rolling in his grave. This used to be such a nice location and now it is utterly disgusting. I cannot understand why KFC Corporate or the Northern Ky Health Department has not closed this franchise location down. The filth is disgusting and I opted to not order and go elsewhere. It has to be a public health hazard.
Atmosphere: 1
Food: 1
Lillian Patton
Every single time I come to this location the service is absolutely garbage. The food was even worse. We went at 9pm. They close at 1030pm. The young lady who took our order was beyond rude and off putting. She told us at the window that we would have to pull around for our order because it was gonna be 5 mins on fries. We waited for 10 mins for our food to be brought out. When we got it they didn't give us the crunchies we asked for. They told us they throw everything away because they were about to close. Our food was rubbery like it had been sitting under the heat lamp. Not a single thing we ordered was edible. It was hard dry and rubbery all at the same time. The manager on duty was useless and rude. Every employee we interacted with seemed like they were to good for the job they were hired for. Worst customer service experience I have had in a while.
Atmosphere: 1
Food: 1
Service: 1
Dave Jewell
Homeless sleeping on dinning room booth seat complete with sleeping bag.
Atmosphere: 1
Service: 1
Carl A
As others have said, the place is filthy. Floors gross, tables gross. There were no customers in there, yet every table was dirty. Gross.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: 3 Tenders Flavored Meal
Brian Mullins
I wish I didn't love kfc because I've never once gone to this location and they not forget multiple things. Consistent with the worst customer service as well
Went for a interview that was scheduled and was told they not hiring I’m guessing I didn’t fit what was already there you can’t post your hiring on indeed and set up a interview and show up to be told that I’m reaching out to the state over this matter and will be addressing a lawyer
Atmosphere: 1
Food: 1
Service: 1
Phillip Russell
Was not very good taisted burnt and like really old grease
Aunt Deb
Got a chicken pot pie. Need to put out "missing" poster, there was literally one very small piece of chicken. What happened? Usually they are very good.
Atmosphere: 3
Food: 2
Service: 4
Amy Oldiges
This place needs new staff an remolded duet an bugs in the bathroom an trash cans won't go back
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Lemonade
Michael
I would never leave a review but this was just bad. I make an order at the drive though. They ask me to pull up because its gonne be a minute. I said ok no problem and they completely forgot about me I sat for 20 minutes. I finally pulled back around the building wanting my money back. YOU HAVE A NO REFUND SIGN UP??? I was forced to wait more time for my food to finally come out. Over 30 minutes getting food. Come on
Will never be back the cook was extremely rude skipped over our order and didn’t even own up got snotty when asked for our money back!! Total total chaos! Stated they was short staffed but that doesn’t mean you are still rude to your customers! Messed up several peoples orders! Worst service ever horrible experience! Hire people with common sense!
Atmosphere: 1
Food: 1
Service: 1
People are so distracted that they don’t even pay attention to you to take your order correctly the older white woman with glasses that was there today March 2 at 3 o’clock when I came through the drive-through didn’t even look in the eyes the entire time took my car, gave my card back to everything without even looking at me in the eye I ordered food for me and my two toddlers but when I got home, the only thing that was correct was the fries in the cake I ordered mashed potatoes and gravy instead we got macaroni and cheese. The only thing I ordered for my toddlers was messed up, so obviously that was fun and it was such Crappy service when you call they don’t answer the phone. There’s no point in even going up there for people to be rude to you, especially when they can’t even answer the phone which takes two seconds.
Atmosphere: 2
Food: 5
Service: 2
PLEASE TELL ME WHAT ORDER AHEAD IS FOR IF YOU JUST HAVE TO WAIT? Why do you wait until I get there? I can understand if I have not paid, but the food is paid for so COOK IT!! If I had time to wait I wouldn’t use the app!!!
Service: 1
Fast and fresh chicken and sides drive thru was fast
Atmosphere: 5
Food: 4
Service: 4
The store doesn’t close until 10:30 they closed early. Wouldn’t know how the food taste. I know that they didn’t even bother to answer and say anything just left customers sitting there. Awful!! 10/10 do NOT recommend!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nuggets, Fried Chicken, Mac & Cheese
Colonel Sanders had to be rolling in his grave. This used to be such a nice location and now it is utterly disgusting. I cannot understand why KFC Corporate or the Northern Ky Health Department has not closed this franchise location down. The filth is disgusting and I opted to not order and go elsewhere. It has to be a public health hazard.
Atmosphere: 1
Food: 1
Every single time I come to this location the service is absolutely garbage. The food was even worse. We went at 9pm. They close at 1030pm. The young lady who took our order was beyond rude and off putting. She told us at the window that we would have to pull around for our order because it was gonna be 5 mins on fries. We waited for 10 mins for our food to be brought out. When we got it they didn't give us the crunchies we asked for. They told us they throw everything away because they were about to close. Our food was rubbery like it had been sitting under the heat lamp. Not a single thing we ordered was edible. It was hard dry and rubbery all at the same time. The manager on duty was useless and rude. Every employee we interacted with seemed like they were to good for the job they were hired for. Worst customer service experience I have had in a while.
Atmosphere: 1
Food: 1
Service: 1
Homeless sleeping on dinning room booth seat complete with sleeping bag.
Atmosphere: 1
Service: 1
As others have said, the place is filthy. Floors gross, tables gross. There were no customers in there, yet every table was dirty. Gross.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: 3 Tenders Flavored Meal
I wish I didn't love kfc because I've never once gone to this location and they not forget multiple things. Consistent with the worst customer service as well
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Went for a interview that was scheduled and was told they not hiring I’m guessing I didn’t fit what was already there you can’t post your hiring on indeed and set up a interview and show up to be told that I’m reaching out to the state over this matter and will be addressing a lawyer
Atmosphere: 1
Food: 1
Service: 1
Was not very good taisted burnt and like really old grease
Got a chicken pot pie. Need to put out "missing" poster, there was literally one very small piece of chicken. What happened? Usually they are very good.
Atmosphere: 3
Food: 2
Service: 4
This place needs new staff an remolded duet an bugs in the bathroom an trash cans won't go back
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Lemonade
I would never leave a review but this was just bad. I make an order at the drive though. They ask me to pull up because its gonne be a minute. I said ok no problem and they completely forgot about me I sat for 20 minutes. I finally pulled back around the building wanting my money back. YOU HAVE A NO REFUND SIGN UP??? I was forced to wait more time for my food to finally come out. Over 30 minutes getting food. Come on
Atmosphere: 1
Food: 2
Service: 1
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