Woman wearing backless swimsuit that was too small with body parts falling out working in kitchen. Gotta be a health code against this.
Tina Espy
It's unfortunate I have to give Marco's such a bad rating, but they earned it. The pizza is good when it gets to you fresh. Sadly, it never does. The company uses DoorDash for drivers, which means that your order sits around getting cold and gross waiting for a driver to show up...eventually. The Door Dash drivers don't have warm bags, so your soggy cold order continues to get more disgusting as the driver takes even more time to get it to you. If you call to complain, the very nice employee tells you it's not their problem that Door Dash is so late, but if you want to come to the store, they'll give you a replacement. Thanks, I guess. I mean, I ordered delivery for a reason, but whatever. I hope they turn it around, but I'd be surprised if this location lasts much longer running this way.
Taylor Farley
Absolute worst experience! Placed an online order, OVER AN HOUR BEFORE THEY CLOSED. Monitored my order through their tracker before the online tracker simply disappeared and would no longer work. I called to find out where my order was and they had closed over a half hour prior. No phone call, no message, no email, absolutely nothing. Just simply took my order and money, and did not even attempt to fulfill it. NEVER AGAIN.
Update: My wife stopped on her way home from work to see what the hold up could be. Our order was sitting on the counter. There were people inside. They REFUSED to open the door and give the food. Stated they would only provide it if she was doordash or uber. Seriously?!?!?!
Denny
Marco pizza in Newport is THE LITERAL WORSE! I went there tonight for a door dash (because I’m a dasher). There’s an employee (he had mini dreads) standing outside holding the door talking to some random female. I walked up to him and asked him for the door dash order. He then proceeds to yell at me “WE AINT TAKING NO ORDERS AND TO STOP SENDING PEOPLE HERE!” I went back to my car and called the store and a young lady picked up. I asked her if they were still taking orders she said yes then the employee with the dreads started yelling at her tell her to hang up the phone. She hung up on me. I had to cancel the dash order and let the customer know as to why I cancel, but I’ll never dash there again.
Mickey B
I expect the pizza to have some grease on it, but not on the employees.
Not only was their personal hygiene questionable but the food was too. They tried giving me a pepperoni magnifico that looked like it had been dropped and half the pizza was missing cheese and pepperoni, and my XL was a L in an XL box.
Im not going back there for awhile.
Yonnae Asé
Loveee they Pizza lol it’s so delicious the crust I can eat it aloneee I don’t even eat pork but this pizza is my yearly guilty pleasure to do so. Larosas Who TUH hahah 10/10 definitely recommend now I only order delivery on DoorDash so I personally never been inside
Mr. J. Piper
The food and customer service were very pleasant.
Ryan Smith
We ordered 16 pizzas at 1pm today to be picked it up at 6:45pm for an event. They had made 7 pizzas to pick up when we got there and they thought that was it. So as the other pizzas got cold they started to make the other 9, and not in any hurry. So we demanded the others be remade as well because they were already cold. It took over an hour longer for the food to get done properly when they had 6+ hours knowing about the order. Once received it was obvious that some of the pizzas were the older pizzas that were ready an hour earlier. I called back and talked to Brandy, the supposed manager, to get some sort of refund and she was as rude and unhelpful as can be. One of the workers, who the manager apparently blamed for the mistake, also grabbed one of the boxes of old pizzas and started eating as we were still waiting. Nothing was offered to make up for this mess.
Laquatia Wright
I really don’t order from here but they definitely got my business now. I ordered the Garden..I must admit I added pepperoni just in case but it was really good, feta cheese was a little hard, wings wayyy to small. I will be ordering the garden again😋
Paige Lewis
I don’t normally leave reviews but This is hands down the best calzone and cheesy bread I have ever had, I ordered the “All meat Calzone” it’s so good. I will definitely be ordering food from u guys more often, this was my first time ordering from this location and I am very pleased with how good the food is. To the manager that is reading this, tell the kitchen that they are doing an amazing job and to keep up the great work!!!
The delivery driver left the pizza with the three-year-old in our yard and raced out of the driveway! Then the three-year-old carried the pizza inside vertically, and then upside down, and then dropped the pizza on the floor upside down! Worse, when we peeled the pizza from the cardboard box, it was cold and undercooked! Mgt may or may not be surprised when they discover I've reversed the CC charges. Based on this disaster, I would never -ever- recommend Newport, KY Marco's pizza to my friends...just my enemies!!
Atmosphere: 1
Food: 1
Service: 1
John
I called this location to get a time estimate on carryout. Ralph answered the phone and was super helpful while I was over here, confusing him. He is as kind as he is professional, and I 100 % recommend this location. God bless you,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
Lanita Boyd
Great pizza and excellent service!
Parking: Easy drive thru!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Build Your Own
Kevin Karnes
Marco's has a consistently great product. The pizza is always good. Coupons & deals for good discounts. Servers are friendly. But they have a habit of locking the front door, making you use the drive up window. Annoying. Also, with the markup, I wouldn't buy any soft drinks there or at any pizzeria.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Build Your Own
Mike Blevins
BUYER BEWARE. The box says " The Italian Way " , sorry but the store in my area, yes this one, way far from the truth. Used my manners as much as possible and still got HUNG UP ON. Tried to get the remaining portion of my order that I DID NOT RECIEVE. I am sure my Bank will Know that this happens to this store often. Guessing I will contact my friends n loved ones from Jersey and they will ask popa from Italy. LOve you popa.. Veterans n senior vets still waiting...
Woman wearing backless swimsuit that was too small with body parts falling out working in kitchen. Gotta be a health code against this.
It's unfortunate I have to give Marco's such a bad rating, but they earned it. The pizza is good when it gets to you fresh. Sadly, it never does. The company uses DoorDash for drivers, which means that your order sits around getting cold and gross waiting for a driver to show up...eventually. The Door Dash drivers don't have warm bags, so your soggy cold order continues to get more disgusting as the driver takes even more time to get it to you. If you call to complain, the very nice employee tells you it's not their problem that Door Dash is so late, but if you want to come to the store, they'll give you a replacement. Thanks, I guess. I mean, I ordered delivery for a reason, but whatever. I hope they turn it around, but I'd be surprised if this location lasts much longer running this way.
Absolute worst experience! Placed an online order, OVER AN HOUR BEFORE THEY CLOSED. Monitored my order through their tracker before the online tracker simply disappeared and would no longer work. I called to find out where my order was and they had closed over a half hour prior. No phone call, no message, no email, absolutely nothing. Just simply took my order and money, and did not even attempt to fulfill it. NEVER AGAIN.
Update: My wife stopped on her way home from work to see what the hold up could be. Our order was sitting on the counter. There were people inside. They REFUSED to open the door and give the food. Stated they would only provide it if she was doordash or uber. Seriously?!?!?!
Marco pizza in Newport is THE LITERAL WORSE! I went there tonight for a door dash (because I’m a dasher). There’s an employee (he had mini dreads) standing outside holding the door talking to some random female. I walked up to him and asked him for the door dash order. He then proceeds to yell at me “WE AINT TAKING NO ORDERS AND TO STOP SENDING PEOPLE HERE!” I went back to my car and called the store and a young lady picked up. I asked her if they were still taking orders she said yes then the employee with the dreads started yelling at her tell her to hang up the phone. She hung up on me. I had to cancel the dash order and let the customer know as to why I cancel, but I’ll never dash there again.
I expect the pizza to have some grease on it, but not on the employees.
Not only was their personal hygiene questionable but the food was too. They tried giving me a pepperoni magnifico that looked like it had been dropped and half the pizza was missing cheese and pepperoni, and my XL was a L in an XL box.
Im not going back there for awhile.
Loveee they Pizza lol it’s so delicious the crust I can eat it aloneee I don’t even eat pork but this pizza is my yearly guilty pleasure to do so. Larosas Who TUH hahah 10/10 definitely recommend now I only order delivery on DoorDash so I personally never been inside
The food and customer service were very pleasant.
We ordered 16 pizzas at 1pm today to be picked it up at 6:45pm for an event. They had made 7 pizzas to pick up when we got there and they thought that was it. So as the other pizzas got cold they started to make the other 9, and not in any hurry. So we demanded the others be remade as well because they were already cold. It took over an hour longer for the food to get done properly when they had 6+ hours knowing about the order. Once received it was obvious that some of the pizzas were the older pizzas that were ready an hour earlier. I called back and talked to Brandy, the supposed manager, to get some sort of refund and she was as rude and unhelpful as can be. One of the workers, who the manager apparently blamed for the mistake, also grabbed one of the boxes of old pizzas and started eating as we were still waiting. Nothing was offered to make up for this mess.
I really don’t order from here but they definitely got my business now. I ordered the Garden..I must admit I added pepperoni just in case but it was really good, feta cheese was a little hard, wings wayyy to small. I will be ordering the garden again😋
I don’t normally leave reviews but This is hands down the best calzone and cheesy bread I have ever had, I ordered the “All meat Calzone” it’s so good. I will definitely be ordering food from u guys more often, this was my first time ordering from this location and I am very pleased with how good the food is. To the manager that is reading this, tell the kitchen that they are doing an amazing job and to keep up the great work!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Calzone
Restaurantji Recommends
The delivery driver left the pizza with the three-year-old in our yard and raced out of the driveway! Then the three-year-old carried the pizza inside vertically, and then upside down, and then dropped the pizza on the floor upside down! Worse, when we peeled the pizza from the cardboard box, it was cold and undercooked! Mgt may or may not be surprised when they discover I've reversed the CC charges. Based on this disaster, I would never -ever- recommend Newport, KY Marco's pizza to my friends...just my enemies!!
Atmosphere: 1
Food: 1
Service: 1
I called this location to get a time estimate on carryout. Ralph answered the phone and was super helpful while I was over here, confusing him. He is as kind as he is professional, and I 100 % recommend this location. God bless you,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
Great pizza and excellent service!
Parking: Easy drive thru!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Build Your Own
Marco's has a consistently great product. The pizza is always good. Coupons & deals for good discounts. Servers are friendly. But they have a habit of locking the front door, making you use the drive up window. Annoying. Also, with the markup, I wouldn't buy any soft drinks there or at any pizzeria.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Build Your Own
BUYER BEWARE. The box says " The Italian Way " , sorry but the store in my area, yes this one, way far from the truth.
Used my manners as much as possible and still got HUNG UP ON. Tried to get the remaining portion of my order that I DID NOT RECIEVE. I am sure my Bank will Know that this happens to this store often. Guessing I will contact my friends n loved ones from Jersey and they will ask popa from Italy. LOve you popa..
Veterans n senior vets still waiting...
Food: 1
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