Came home to throw this pad thai away. The food is literally old and rotten. The parsley and limes are slimy and brown. There isn't nearly enough sauce, even at the bottom. The egg is a couple large burned pieces. The noodles are old, dry, and congealed. I used to like coming here, but every so often I have to throw my food in the trash after taking a good look at it at home. Wondering if this is what you get on a Sunday if they only get a food truck delivery once a week. Edit: just opened the side of broccoli to find a mashed up mess of more rotten food.
johnathan maggard
I filled out my survey from them trying to reconcile the issues before coming here. But our food was terrible and some inedible from what we ordered. They reached out said they would send gift cards to fix the issues and that was over a month ago. So on top of the bad food and horrible customer service we won't be back.
Jim
A seriously delicious place to eat. Great food, a multitude of options and the rice crispy treats are always fresh and delicious, and big enough for 4 people!
Kyle Bennett
If somebody waits in your restaurant for 25 minutes, and you ask them what their name is for their order six different times, when you go to hand in their food after they’ve been waiting for an extremely long amount of time say sometime like “my bad” or maybe “sorry for the wait”. Pretty basic stuff.
Dirk Bloom
Props to Cam! Went above and beyond with my service and made my day way better. He deserves appreciation for his attention to customers, I snagged a Rigatoni Rosa and the Korean Meatballs which are as always Fine but the decision to stop in to this specific store on this specific day to use my extra 20 was immediately rewarded with good service and a kind face.
Ayanna Watson
I am a regular customer at the Newport, KY Noodles and Company location, and I just had the best service on 3/14/2025. This my first time trying the new menu. However, I always get the Tortellini Rosa, and it’s not on the new menu. I spoke with the representative Rob and asked if they would be getting the Tortellini Rosa back at any point. He reassured me that I can still order this meal, and showed me the proper steps to be able to do it. Proceeded to offer the Tortellini Rosa in addition to my meal. To make sure I had a meal that I know I would enjoy. Rob was kind and truly cared that my meal would be enjoyable. I will continue to come back to this location thanks to Rob and the rest of the Noodles and Company staff at the Newport, KY location!
Aaron Lyle
The butter noodles are a simple cheap lunch. Would stop here again.
corrine snyder
Literally just ordered Alfredo from here, noodles are dry af, no sauce , undercooked, 15$? For that? God I’m so annoyed.
Richard P Sanders Jr.
Awesome customer service!!
April Mains
Healthy options and friendly employees who do their job well.
Came home to throw this pad thai away. The food is literally old and rotten. The parsley and limes are slimy and brown. There isn't nearly enough sauce, even at the bottom. The egg is a couple large burned pieces. The noodles are old, dry, and congealed. I used to like coming here, but every so often I have to throw my food in the trash after taking a good look at it at home. Wondering if this is what you get on a Sunday if they only get a food truck delivery once a week. Edit: just opened the side of broccoli to find a mashed up mess of more rotten food.
I filled out my survey from them trying to reconcile the issues before coming here. But our food was terrible and some inedible from what we ordered. They reached out said they would send gift cards to fix the issues and that was over a month ago. So on top of the bad food and horrible customer service we won't be back.
A seriously delicious place to eat. Great food, a multitude of options and the rice crispy treats are always fresh and delicious, and big enough for 4 people!
If somebody waits in your restaurant for 25 minutes, and you ask them what their name is for their order six different times, when you go to hand in their food after they’ve been waiting for an extremely long amount of time say sometime like “my bad” or maybe “sorry for the wait”. Pretty basic stuff.
Props to Cam! Went above and beyond with my service and made my day way better. He deserves appreciation for his attention to customers, I snagged a Rigatoni Rosa and the Korean Meatballs which are as always Fine but the decision to stop in to this specific store on this specific day to use my extra 20 was immediately rewarded with good service and a kind face.
I am a regular customer at the Newport, KY Noodles and Company location, and I just had the best service on 3/14/2025. This my first time trying the new menu. However, I always get the Tortellini Rosa, and it’s not on the new menu. I spoke with the representative Rob and asked if they would be getting the Tortellini Rosa back at any point. He reassured me that I can still order this meal, and showed me the proper steps to be able to do it. Proceeded to offer the Tortellini Rosa in addition to my meal. To make sure I had a meal that I know I would enjoy. Rob was kind and truly cared that my meal would be enjoyable. I will continue to come back to this location thanks to Rob and the rest of the Noodles and Company staff at the Newport, KY location!
The butter noodles are a simple cheap lunch. Would stop here again.
Literally just ordered Alfredo from here, noodles are dry af, no sauce , undercooked, 15$? For that? God I’m so annoyed.
Awesome customer service!!
Healthy options and friendly employees who do their job well.
Restaurantji Recommends
Great experience here! Thank you 😊
This mouse trap was staring me in the face while I was waiting for my order.
Great food, great service!
Adrianna was very helpful and so friendly! Great customer service and food :)
The cashier with pink hair as well as the manager (I think) were both INCREDIBLY kind and polite, even at the end of the day after a long shift.
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