Subway
144 Pavilion Pkwy, Newport
(859) 261-3750
Recent Reviews
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The food was great, the service was quick, and the workers were friendly. 10/10
Atmosphere: 5
Food: 5
Service: 5
The food was awesome 💯 but the employees sometimes have a sour attitude thanks asking 😊
Atmosphere: 5
Food: 5
Service: 3
The staff is always pleasant.
Atmosphere: 4
Food: 5
Service: 5
We put in an online order and the website was having severe issues. I drove 20 minutes and got there before the order finished processing.
The order came in and they started it, then someone else came in and they stopped my order, knowing I was here and took their order and made it and are just now getting back to ours. Three employees, but only one working the line until after the the gal finished the other peoples order. One person came to help finally. Then they didnt even say sorry for the delay. They acted like everything was perfect on their end.
They seemed offended when I mentioned that stopping my order while I was there to take another two people's order was quite rude.
Terrible customer service. Do not recommend.
Atmosphere: 1
Food: 3
Service: 1
These people are always so nice.
Atmosphere: 5
Food: 5
Service: 5
The employees are amazing and they are so sweet to my child, very interactive with customers and make great sandwiches, very polite
Atmosphere: 5
Food: 5
Service: 5
WORSE SUBWAY IN NKY!!! I did a pick up order and sent my daughter to get it because I'm had my cancer treatments today. She goes in they claim they didn't get it. She calls me while still there I tell her the confirmation number which she repeats to them. They just stood there smiling at her. Didn't write it down nothing. So I called them myself give them the confirmation number and he says oh we just got it in... right. Then the wait on 6 ppl who came in after her when ours should've been ready when she got there. Sadly can't complain to a higher up because the receipt they gave me does not have a store number on it. Oh and I had already tipped them when I paid online. They suck and the bread is always chewy!
Atmosphere: 3
Food: 2
Service: 1
Customer service is great!
Atmosphere: 5
Food: 5
Service: 5
Staff are kind and engaging.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: B L T, Tuna
Power protein bowl, double meat, chicken teriyaki with provolone, olives and onion. Top it with garlic aolie and we’re good to go!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Subway Club Footlong Pro Double Protein
Restaurantji Recommends
Expensive but good food!
Atmosphere: 2
Food: 5
Service: 4
All in all it was a good place to
Atmosphere: 5
Food: 5
Service: 5
Great experience
They canceled my online order I don't like this location after driving here they did this.
Atmosphere: 1
Food: 1
Service: 1
Is it possible to give a less that 1 star review? Haha. I ordered a company lunch 2 days in advance with all of the sandwiches and meats and veggies I wanted for 10 people. I specified the time I wanted to pick up and that I needed a receipt for the company. I paid over the phone that day. When I went to pick it up two days later they had no record of the order and nothing prepared. The owner was called and he told the employees to do the order then and there, but they couldn't give me a receipt and they did nothing to make it right. The order took about 20-30 minutes and I was very late to the meeting. I asked one of the employees to have the owner call me to figure out a solution to the problem later that week and he never called or reached out in any way. I just called the store and they said there was nothing they would do.
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