Was very rude and yelling and basically throwing my food into my hands very rude like I was just trying to take my daughter out for her birthday
Service: 1
Matthew Hughes
I wanted to check out Tom & Chee for years when we lived in Cincinnati, but we never made it to the restaurant until we returned on a frigid winter day in December 2025.
I love the concept. I know people really like their food, but I was under-impressed. I guess my expectations were more than what was delivered.
The ambiance is not warm. It's kind of industrial and very casual. I am sure the blowing wind and 4⁰ temperature outside added to the coldness of the space.
You order your food at a counter and they deliver it to your table. My wife and I both went with a Pick 2 and chose the half sandwich and soup option. I had The Italian Melt and the Creamy Tomato Soup. She had the Bacon Fig and Goat (cheese) and Classic Tomato Soup
Both sandwiches were good, I probably should have gone with a full sandwich, it was only four bites (maybe five for a normal person).
My wife's handheld, also known as the BFG, was wonderful with the goat cheese melting perfectly with the bacon, sautéed onions, fig preserves and mozzarella cheese. Best part of the meal.
My creamy tomato soup was a trainwreck. First, it was lukewarm, not what I needed on a freezing cold day. Second, it was not creamy, and the tomato taste was light. It just did not work at all.
I did enjoy my wife's classic tomato soup. More of a rich tomato taste and it had more seasoning in it.
Overall disappointing, but I want to visit another location on a warmer day and see if it was just that store. I really wanted to like this place. 😔 #MattGoodEats
Atmosphere: 3
Food: 3
Service: 4
Adrian Jackson
Really good grilled cheese and tomato soup here!
Atmosphere: 5
Food: 5
Service: 5
M crush
Not sure why this popped up in my search. Not what I wa spooking for.
Atmosphere: 1
Food: 1
Service: 1
Sam D
VERY kind and accommodating staff here! we are so grateful they gave us local suggestions for things to do while family was in town and they were great with the kids. Also all orders were speedy and accurate.
Rosie Faul
Very nice place to have a sandwich
Atmosphere: 5
Food: 5
Service: 5
Eden Norris
I had been wanting to try tom and chee for a few weeks now. I came with my fiancé after I had a really rough day at work and wanted comfort food. We arrived at 6:45pm on a Wednesday. Very obviously not busy and the staff was cleaning up. Every chair was on the tables and it was clear they were trying to leave early. We asked if they were still open and they said yes, we informed them we had never been there and the staff said “oh great, I’ll be back in two minutes” and went into the back after continuing to clean up after we walked in. One staff member stood aside on their phone while we awkwardly stood there at the counter before going into the back. The whole experience felt very uncomfortable and very awkward. We decided to leave before she came back due to the feeling of being unwelcome. I’ve worked in food service, and I understand wanting to leave early when it’s been dead but customer service is still important. Don’t plan to come back but the food looked really good.
Atmosphere: 1
Food: 3
Service: 1
Liberty Schultz
Got a build your own melt with mozzarella, cheddar, onions, peppers and pickles. That was decent, the only reason for the extra star . The garlic cheese tots were nasty, that garlic sauce on it is so gross I can't even describe it. The Mac and cheese was terrible, so chalky and no flavor! The girl who checked us out was also rude. The lady in the kitchen was very sweet and talked to my son!
Gracie Dzurko
the best meal i’ve ever had in my entire life. so speedy too.
Atmosphere: 5
Food: 5
Service: 5
Cassie Evans
Great food and friendly staff! I had the western melt and the tots with the sauce on them. They were 10/10! 😋
Cashier was literally on the phone while we waited in line, then just stared at us waiting for us to order. We left.
Atmosphere: 1
Service: 1
Z
Very clean for such a busy area, pat was unbelievable with everything from order taking to making peoples day, before us pat made a little girls day by just letting her joke with him, then did the same with my daughter, my 9 year old just said “the nicer restaurant don’t have people nice like him” yall need to further look into this man and give him the recognition he deserves
Atmosphere: 5
Food: 5
Service: 5
Kirsses
All you’ve really got here is a plain vegan grilled cheese sandwich and some tater tots, but it’s good for what it is and filling as well.
G Doloroso
We had such a great experience here! From the moment we walked in, the staff was warm and welcoming. Joyce went above and beyond to make sure everything was perfect — she gave us great recommendations, checked in often, and made us feel right at home.
The food was amazing. The chef even came out personally to greet us and offered a sample dish, which was a really nice surprise and showed how much pride they take in their work.
Highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
Nema Etebar
My visit to Tom and Chee was fantastic, and it was made even better by the incredible service from Joyce. She didn't just serve us; her warm and welcoming presence made us feel completely at home. Her friendly demeanor and genuine care truly set her apart. Joyce is a gem and a huge reason we'll be back!
Was very rude and yelling and basically throwing my food into my hands very rude like I was just trying to take my daughter out for her birthday
Service: 1
I wanted to check out Tom & Chee for years when we lived in Cincinnati, but we never made it to the restaurant until we returned on a frigid winter day in December 2025.
I love the concept. I know people really like their food, but I was under-impressed. I guess my expectations were more than what was delivered.
The ambiance is not warm. It's kind of industrial and very casual. I am sure the blowing wind and 4⁰ temperature outside added to the coldness of the space.
You order your food at a counter and they deliver it to your table. My wife and I both went with a Pick 2 and chose the half sandwich and soup option. I had The Italian Melt and the Creamy Tomato Soup. She had the Bacon Fig and Goat (cheese) and Classic Tomato Soup
Both sandwiches were good, I probably should have gone with a full sandwich, it was only four bites (maybe five for a normal person).
My wife's handheld, also known as the BFG, was wonderful with the goat cheese melting perfectly with the bacon, sautéed onions, fig preserves and mozzarella cheese. Best part of the meal.
My creamy tomato soup was a trainwreck. First, it was lukewarm, not what I needed on a freezing cold day. Second, it was not creamy, and the tomato taste was light. It just did not work at all.
I did enjoy my wife's classic tomato soup. More of a rich tomato taste and it had more seasoning in it.
Overall disappointing, but I want to visit another location on a warmer day and see if it was just that store. I really wanted to like this place. 😔 #MattGoodEats
Atmosphere: 3
Food: 3
Service: 4
Really good grilled cheese and tomato soup here!
Atmosphere: 5
Food: 5
Service: 5
Not sure why this popped up in my search. Not what I wa spooking for.
Atmosphere: 1
Food: 1
Service: 1
VERY kind and accommodating staff here! we are so grateful they gave us local suggestions for things to do while family was in town and they were great with the kids. Also all orders were speedy and accurate.
Very nice place to have a sandwich
Atmosphere: 5
Food: 5
Service: 5
I had been wanting to try tom and chee for a few weeks now. I came with my fiancé after I had a really rough day at work and wanted comfort food. We arrived at 6:45pm on a Wednesday. Very obviously not busy and the staff was cleaning up. Every chair was on the tables and it was clear they were trying to leave early. We asked if they were still open and they said yes, we informed them we had never been there and the staff said “oh great, I’ll be back in two minutes” and went into the back after continuing to clean up after we walked in. One staff member stood aside on their phone while we awkwardly stood there at the counter before going into the back. The whole experience felt very uncomfortable and very awkward. We decided to leave before she came back due to the feeling of being unwelcome. I’ve worked in food service, and I understand wanting to leave early when it’s been dead but customer service is still important. Don’t plan to come back but the food looked really good.
Atmosphere: 1
Food: 3
Service: 1
Got a build your own melt with mozzarella, cheddar, onions, peppers and pickles. That was decent, the only reason for the extra star .
The garlic cheese tots were nasty, that garlic sauce on it is so gross I can't even describe it.
The Mac and cheese was terrible, so chalky and no flavor!
The girl who checked us out was also rude. The lady in the kitchen was very sweet and talked to my son!
the best meal i’ve ever had in my entire life. so speedy too.
Atmosphere: 5
Food: 5
Service: 5
Great food and friendly staff! I had the western melt and the tots with the sauce on them. They were 10/10! 😋
Restaurantji Recommends
Cashier was literally on the phone while we waited in line, then just stared at us waiting for us to order. We left.
Atmosphere: 1
Service: 1
Very clean for such a busy area, pat was unbelievable with everything from order taking to making peoples day, before us pat made a little girls day by just letting her joke with him, then did the same with my daughter, my 9 year old just said “the nicer restaurant don’t have people nice like him” yall need to further look into this man and give him the recognition he deserves
Atmosphere: 5
Food: 5
Service: 5
All you’ve really got here is a plain vegan grilled cheese sandwich and some tater tots, but it’s good for what it is and filling as well.
We had such a great experience here! From the moment we walked in, the staff was warm and welcoming. Joyce went above and beyond to make sure everything was perfect — she gave us great recommendations, checked in often, and made us feel right at home.
The food was amazing. The chef even came out personally to greet us and offered a sample dish, which was a really nice surprise and showed how much pride they take in their work.
Highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
My visit to Tom and Chee was fantastic, and it was made even better by the incredible service from Joyce. She didn't just serve us; her warm and welcoming presence made us feel completely at home. Her friendly demeanor and genuine care truly set her apart. Joyce is a gem and a huge reason we'll be back!
Atmosphere: 5
Food: 5
Service: 5
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