This is at the Owensboro, Ky. location on Hwy 54. 35 minutes to closing line full in drive thru and they didn't have any spicy chicken. Translation; they didn't want to drop any chicken because they were ready to go, even tho it wasn't closing time yet. 4 vehicles left the line, I'm guessing for that reason because it is the big seller and why people would choose Popeyes over KFC. So I would say their plan worked. I can understand not wanting to for one customer, but with a drive thru full of vehicles it only makes sense to, otherwise you're losing business and it's poor customer service.
But Popeyes in general; the food and at most other locations, their service is usually great!
Service: 1
Edgardo Nieves
Fast service. Professional staff that were welcoming. Establishment was very clean.
Employees were friendly. Food was mostly perfect. Biscuits were hard as a hockey puck.
Atmosphere: 5
Food: 5
Service: 5
Thomas Taylor
Waited 30 minutes for my food even though it was sitting right behind them the whole time. Service was awful. It was cold by the time I got it.
Atmosphere: 1
Food: 1
Service: 1
Angel Bennett
Best chicken in Owensboro y'all and the best prices!
Atmosphere: 4
Food: 5
Service: 5
Jonathan Griffith
This Popeyes is terrible. Ordered food today and half of it was overcooked and hardly seasoned at all. I ordered the ghost pepper dry rub. As you can see hardly any is in rhe bix at all and barely any onnthe chicken. I ordered a meal if 6 with their signature sauce and 6 dry rub. The signature was passable but still not much sauce. But those werent overcooked. My coke was completely flat as well. Tried calling 5 times. Nobody ever answered. The manager is barely over 18 if that. I went there and they can't do anything in store. You have to use the app. It was a $19 order. They refinded me barely $5. That is ridiculous. Never eat here.
Atmosphere: 1
Food: 1
Service: 1
Brad Winter
They were drowning. So don't know if it is a finding employee thing or what, but I felt bad. I would give it a 0 star if I could. It reflects management, so I'm not going to be negative on employees. Yeah.. not going back.
Nathan Freebody
New worker are the best give a shot
Atmosphere: 5
Food: 5
Service: 5
Susan Mayfield
I keep trying to give Popeyes a chance because I love chicken but this place is just downright awful no matter what time of day you go. I witnessed the employees touching the food with their bare hands even the older lady. They pull you and make you wait and go inside and your order is not even made
If I could rate this place a 0, I would, the management is so bad, I can’t believe ppl actually want to go here. As a worker, you work for the customer, if you have no customers, you won’t get paid. The customer service is so bad. Whoever is controlling the store needs to get it together or shut this place down
Atmosphere: 1
Food: 1
Service: 1
Steven
I went to use the bathroom before ordering my food a worker came out of the men’s bathroom stall with white stuff in his nose idk what it was and I didn’t bother to ask I just used to bathroom and immediately left after
Atmosphere: 1
Food: 1
Service: 1
Peggy Bruner
express my absolute disgust and outrage at the horrific scenes I witnessed at your establishment. This place needs to be shut down immediately. As I was walking in with my family to enjoy a meal, I saw a heavy white guy with a ponytail brutally body slam a gentleman wearing a black shirt right out the back door. This wasn’t some minor scuffle—this was downright violent and completely unacceptable behavior in any public place, let alone one where paying customers expect to feel safe.
We didn’t even think twice; we immediately left and went somewhere else. Other customers as well. This isn’t the first time I’ve noticed things going downhill here. Over the last two weeks, the entire atmosphere has deteriorated horribly. It’s obvious this place is under new management, and whoever is running things clearly has zero control over the staff or security. The violent acts, the unsafe environment, and the complete lack of professionalism are beyond reprehensible.
This place has become a nightmare, and I’m appalled that they continue to operate with no regard for public safety or customer experience. Something has to be done, and fast, before someone gets seriously hurt.
Shut it down. Now.
Atmosphere: 1
Food: 1
Service: 1
Bethany Ebelhar
Waited in drive thru for 10 minutes. No one ever took our order. Ridiculous.
This is at the Owensboro, Ky. location on Hwy 54.
35 minutes to closing line full in drive thru and they didn't have any spicy chicken. Translation; they didn't want to drop any chicken because they were ready to go, even tho it wasn't closing time yet. 4 vehicles left the line, I'm guessing for that reason because it is the big seller and why people would choose Popeyes over KFC. So I would say their plan worked. I can understand not wanting to for one customer, but with a drive thru full of vehicles it only makes sense to, otherwise you're losing business and it's poor customer service.
But Popeyes in general; the food and at most other locations, their service is usually great!
Service: 1
Fast service. Professional staff that were welcoming. Establishment was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Chicken Combo, Popeyes Chicken Sandwiches
Prices are getting to high.
Atmosphere: 4
Food: 5
Service: 4
Employees were friendly. Food was mostly perfect. Biscuits were hard as a hockey puck.
Atmosphere: 5
Food: 5
Service: 5
Waited 30 minutes for my food even though it was sitting right behind them the whole time. Service was awful. It was cold by the time I got it.
Atmosphere: 1
Food: 1
Service: 1
Best chicken in Owensboro y'all and the best prices!
Atmosphere: 4
Food: 5
Service: 5
This Popeyes is terrible. Ordered food today and half of it was overcooked and hardly seasoned at all. I ordered the ghost pepper dry rub. As you can see hardly any is in rhe bix at all and barely any onnthe chicken. I ordered a meal if 6 with their signature sauce and 6 dry rub. The signature was passable but still not much sauce. But those werent overcooked. My coke was completely flat as well. Tried calling 5 times. Nobody ever answered. The manager is barely over 18 if that. I went there and they can't do anything in store. You have to use the app. It was a $19 order. They refinded me barely $5. That is ridiculous. Never eat here.
Atmosphere: 1
Food: 1
Service: 1
They were drowning. So don't know if it is a finding employee thing or what, but I felt bad. I would give it a 0 star if I could. It reflects management, so I'm not going to be negative on employees. Yeah.. not going back.
New worker are the best give a shot
Atmosphere: 5
Food: 5
Service: 5
I keep trying to give Popeyes a chance because I love chicken but this place is just downright awful no matter what time of day you go. I witnessed the employees touching the food with their bare hands even the older lady. They pull you and make you wait and go inside and your order is not even made
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If I could rate this place a 0, I would, the management is so bad, I can’t believe ppl actually want to go here. As a worker, you work for the customer, if you have no customers, you won’t get paid. The customer service is so bad. Whoever is controlling the store needs to get it together or shut this place down
Atmosphere: 1
Food: 1
Service: 1
I went to use the bathroom before ordering my food a worker came out of the men’s bathroom stall with white stuff in his nose idk what it was and I didn’t bother to ask I just used to bathroom and immediately left after
Atmosphere: 1
Food: 1
Service: 1
express my absolute disgust and outrage at the horrific scenes I witnessed at your establishment. This place needs to be shut down immediately. As I was walking in with my family to enjoy a meal, I saw a heavy white guy with a ponytail brutally body slam a gentleman wearing a black shirt right out the back door. This wasn’t some minor scuffle—this was downright violent and completely unacceptable behavior in any public place, let alone one where paying customers expect to feel safe.
We didn’t even think twice; we immediately left and went somewhere else. Other customers as well. This isn’t the first time I’ve noticed things going downhill here. Over the last two weeks, the entire atmosphere has deteriorated horribly. It’s obvious this place is under new management, and whoever is running things clearly has zero control over the staff or security. The violent acts, the unsafe environment, and the complete lack of professionalism are beyond reprehensible.
This place has become a nightmare, and I’m appalled that they continue to operate with no regard for public safety or customer experience. Something has to be done, and fast, before someone gets seriously hurt.
Shut it down. Now.
Atmosphere: 1
Food: 1
Service: 1
Waited in drive thru for 10 minutes. No one ever took our order. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
It was good
Atmosphere: 4
Food: 4
Service: 5
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