I come in to get cakes for my daughter for events and birthdays and they are always dependable, fresh ingredients, and ready to go. I came in for dessert options for a birthday lately and the staff was very helpful with all questions and took their time with me. Since I now have allergies I can't eat anymore but I can still buy cakes for my daughter and that is beyond worth it for me and her. Wonderful staff who take pride in their creations!
Atmosphere: 5
Food: 4
Service: 5
Melissa Thurman
My food is always delicious, service is friendly and quick. I highly recommend stopping in and eating or you can get it to go.
Atmosphere: 5
Food: 5
Service: 5
Michael Nicolay
A fun stop while passing through.
Atmosphere: 5
Food: 5
Service: 5
Drake Nalak
They treat employees horribly and i seen roaches flicking the bathroom light on.
Atmosphere: 1
Food: 3
Service: 5
Pamela Ann
I spent $42.00 , the girl handed me 2 plastic bags & the box with 4 cup cakes in it , I said is that all my stuff ? She said yes . I said thank you & left . I got to where I was going opened my bags & they had left some items out that I had paid for . So I called them I was very nice & very polite. The owner got on the phone yelling at the top of her lungs at me for what reason I have no clue for I never was rude nor hateful or disrespectful. She yelled & hung up on me . I called back she done same thing . All I wanted was her to mail my money back she won’t do it . I live over a hour away . But I’m sure if I walked out without paying I would be in jail. I’m GUESSING she is having money trouble for she is keeping my money & she is keeping her product I bought but never got & she will not make anything right !
J.P. Roberts
Great food!
Cassandra Shirk
Had been driving all morning from florida, my names Cassie and saw this place, wanted to come grab cupcakes for my boyfriend as it’s his birthday was today and we’ve been traveling all day. Both ladies inside were very rude to me, I tried to ask about the birthday cupcakes and they were very rude and said they didn’t have them so I pointed to another and asked for that, also asked about iced coffee and she was too bothered to take my order so I let them know I didn’t want it anymore, I have never had such a horrible experience just walking in somewhere.. such a bummer! VERY RUDE! Would not recommend at all if you want some where friendly !!!
Atmosphere: 1
Food: 1
Service: 1
Carrie Schierbaum
⭐⭐☆☆☆ 2-Star Review
I was excited to order a cake from Cass & Company after hearing great things. However, when I called, the woman on the phone was short with me because I didn’t answer quickly enough. When I asked why she was speaking to me that way, she became defensive instead of understanding.
I understand people get overwhelmed and busy, but that’s never an excuse to be rude. If business is that good, perhaps it’s time to hire someone who can handle calls professionally and kindly.
I’m giving 2 stars because I’ve heard the cakes are excellent, but I never got to try them myself. Based on the customer service alone, this would be a 1-star experience. I try to be fair—but how you treat people matters, especially when they’re calling to spend money on something special.
Pixel Kitty
I ordered strawberry cake. It was delicious, like real strawberry. Half a cake served 10 people. The cake is heavy and dense. Strawberry Buttercream frosting. I pre-ordered, the cake was ready when I wanted, cold, and packaged beautifully. Did I mention that the cake is delicious?
Atmosphere: 5
Food: 5
Service: 5
Amber Marie
Horrible customer service. Absolutely wouldn’t recommend to anyone or EVER go here again. I see why they are closed on Monday from lack of help. Full of rude, older people.
Sweets are always good, service was rude and unpleasant. On phone and in person.
Atmosphere: 4
Food: 4
Service: 1
Billie Ann Crow
My husband and I were gifted a box of treats from this company..: Omgosh!!! So amazing!
Nancy Kemper
Thought I was getting fresh baked goods. They were at least a day old and not up to the high price at all. Very disappointed
Atmosphere: 3
Food: 2
Service: 3
Shaun Mathias
The young lady that helped us was very nice. Cass has a great variety of cupcakes to pick from. Out of the four I got the peanut butter was my favorite.
I come in to get cakes for my daughter for events and birthdays and they are always dependable, fresh ingredients, and ready to go. I came in for dessert options for a birthday lately and the staff was very helpful with all questions and took their time with me. Since I now have allergies I can't eat anymore but I can still buy cakes for my daughter and that is beyond worth it for me and her. Wonderful staff who take pride in their creations!
Atmosphere: 5
Food: 4
Service: 5
My food is always delicious, service is friendly and quick. I highly recommend stopping in and eating or you can get it to go.
Atmosphere: 5
Food: 5
Service: 5
A fun stop while passing through.
Atmosphere: 5
Food: 5
Service: 5
They treat employees horribly and i seen roaches flicking the bathroom light on.
Atmosphere: 1
Food: 3
Service: 5
I spent $42.00 , the girl handed me 2 plastic bags & the box with 4 cup cakes in it , I said is that all my stuff ? She said yes . I said thank you & left . I got to where I was going opened my bags & they had left some items out that I had paid for . So I called them I was very nice & very polite. The owner got on the phone yelling at the top of her lungs at me for what reason I have no clue for I never was rude nor hateful or disrespectful. She yelled & hung up on me . I called back she done same thing . All I wanted was her to mail my money back she won’t do it . I live over a hour away . But I’m sure if I walked out without paying I would be in jail. I’m GUESSING she is having money trouble for she is keeping my money & she is keeping her product I bought but never got & she will not make anything right !
Great food!
Had been driving all morning from florida, my names Cassie and saw this place, wanted to come grab cupcakes for my boyfriend as it’s his birthday was today and we’ve been traveling all day. Both ladies inside were very rude to me, I tried to ask about the birthday cupcakes and they were very rude and said they didn’t have them so I pointed to another and asked for that, also asked about iced coffee and she was too bothered to take my order so I let them know I didn’t want it anymore, I have never had such a horrible experience just walking in somewhere.. such a bummer! VERY RUDE! Would not recommend at all if you want some where friendly !!!
Atmosphere: 1
Food: 1
Service: 1
⭐⭐☆☆☆ 2-Star Review
I was excited to order a cake from Cass & Company after hearing great things. However, when I called, the woman on the phone was short with me because I didn’t answer quickly enough. When I asked why she was speaking to me that way, she became defensive instead of understanding.
I understand people get overwhelmed and busy, but that’s never an excuse to be rude. If business is that good, perhaps it’s time to hire someone who can handle calls professionally and kindly.
I’m giving 2 stars because I’ve heard the cakes are excellent, but I never got to try them myself. Based on the customer service alone, this would be a 1-star experience. I try to be fair—but how you treat people matters, especially when they’re calling to spend money on something special.
I ordered strawberry cake. It was delicious, like real strawberry. Half a cake served 10 people. The cake is heavy and dense. Strawberry Buttercream frosting. I pre-ordered, the cake was ready when I wanted, cold, and packaged beautifully. Did I mention that the cake is delicious?
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service. Absolutely wouldn’t recommend to anyone or EVER go here again. I see why they are closed on Monday from lack of help. Full of rude, older people.
Restaurantji Recommends
Very friendly! Clean and well displayed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
Sweets are always good, service was rude and unpleasant. On phone and in person.
Atmosphere: 4
Food: 4
Service: 1
My husband and I were gifted a box of treats from this company..: Omgosh!!! So amazing!
Thought I was getting fresh baked goods. They were at least a day old and not up to the high price at all. Very disappointed
Atmosphere: 3
Food: 2
Service: 3
The young lady that helped us was very nice. Cass has a great variety of cupcakes to pick from. Out of the four I got the peanut butter was my favorite.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cupcakes
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