Firehouse Subs West Park Plaza

Dietary restrictions: Ask

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Italian

It’s like people don’t listen. Asked for double pickles and made sure they heard me and still got no pickles. Not even worth going back inside cause I’ll just go someplace else now.

Atmosphere: 1

Food: 1

Service: 1

Thanksgiving sub was cold

Atmosphere: 3

Food: 1

Service: 2

No one was in the restaurant at 7:10pm when we came in. We stood at the counter while the three workers stared at a package of bulk bread. After a couple minutes, one worker walked out with trash. The other two stood there staring at the bread. Both turned around and looked at us in front of the order spot/register. After four minutes without either worker taking 4-5 steps over to take our order, we left.

I honestly recommend to all looking for a good meal!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: New York Steamer

The best subs hands down.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

I watched them kick out a first responder to fix a TV. Disgusting. The people your business Is literally for, you disrespected. Never again will I give a dollar or set foot in. Good job.

Atmosphere: 1

Food: 1

Service: 1

Just ordered L sandwich a steak and cheese no vegetables and I’ll waited for 30 minutes ?

Atmosphere: 3

Food: 4

Service: 2

We bought 5 subs and 2 bags of chips. 3 subs were made wrong. I understand mistakes are made but i have tried calling in to talk to manager and no one answers the phone. Last visit prior to this one i was told by associate they do not answer calls after 8pm.

I really love Firehouse subs, but today I ordered online and when I went to pickup my order I was not acknowledged and was completely ignored when I came in. My order was sitting on the counter so I took it and left. I ordered 3 sandwiches and one of them was not the right sandwich that I ordered and was smothered in Mayonnaise and it wasn’t supposed to have it on it. The Firehouse hero didn’t have roast beef on it and had very little meat. I was very disappointed to say the least.

Atmosphere: 4

Food: 2

Service: 1

Great customer service and delish food.

Atmosphere: 5

Food: 5

Service: 5

I love the subs here, best in town but when I pick up and drive 15min across town, I expect to get my pickle, that I clearly checked when ordering on-line. Maybe 1 out of 5 orders they may get it right. I check my orders when I pick up but my wife usually grabs it on the way home and has the kids, so it’s the last thing on her mind. Sandwiches are great but the kids working there aren’t that friendly and seem to not know what a pickle is.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: New York Steamer, Firehouse Meatball Hot Specialty Sub Pairs

I know that anyone that reads this that is affiliated with this location will even care what I say but I'm saying it anyway as a fed up consumer. First off, we came here 35 minutes before closing. Not the optimal time to come to a fast food establishment but we were hungry at it was near. A female (hope I'm ok to assume gender here in this woke era) behind the counter sneezed and then proceeded to wipe her nose. We approached the counter to see if she was prepping our food. The person in charge said she wasn't. Either way, she was behind the counter with our food while it was being prepped, whether she actually touched our food or not I felt as someone with common sense and courtesy to at least walk the 8 feet to the sink to wash her hands but I'm guessing that was too hard and too much to ask of this individual. I mean wouldn't that make sense? Anyhow, I want to thank this location for helping me to not spend money on any fast food establishment in the future. It is a proven fact that these days people have no decency and I feel no shame in leaving this review. Whether someone eats at this location based on this review is not important but you should know that decency and common courtesy are a thing of the past. And fast food workers want more money? If you get a raise none of that money is coming out of my pocket ever again.

Atmosphere: 1

Food: 5

Service: 1

Always great sandwiches! But tonight was not their best night. No greeting when I arrived (I was the only customer). Seemed like an inconvenience to wait on me. Meat was skimpy on sandwich and my wife's salad. Not fully cut up. Very slow preparing the food, long wait. Decent, but not great.

Atmosphere: 2

Food: 3

Service: 2

Better than subway for a crispy sammich

Parking: About 8 spots in a strip mall

Kid-friendliness: A morally valued establishment

Wheelchair accessibility: Ramp to door

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smokehouse Beef Brisket, Hook N Ladder & Broccoli Cheddar Soup, Club on a Sub, Sandwiches, Prime Rib Steak Sub, Turkey Bacon Ranch, Ham and Cheese Sub, Firehouse Meatball Sub Medium, Large Firehouse Meatball Sub, Macaroni and Cheese, Chicken and Dumplings Soup, Firehouse Steak & Cheese, Chocolate Chip Cookie, Firehouse Chili, Meatball Sub & Macaroni & Cheese, New York Steamer, Lays Sour Cream and Onion Potato Chips, Firehouse Hero Sub