Don’t waste your time going into this location. They will fulfill 2 dozen drive thru orders before even printing the label for your order at the counter, and then not apologize for anything. I repeat: you must initiate them making you coffee or they won’t! Worthless service, not surprising from many Starbucks. Wish I could I negative tip.
Atmosphere: 1
Food: 1
Service: 1
Caleb
Every single time I’ve been in this drive thru it’s taken 9 years to get through. Never had my drink made right either.
Atmosphere: 2
Food: 1
Service: 4
Izzy Frazier
Me and my Friend wanted to get Starbucks after the Mall. We decided not to go through the drive through since it was super long. We went into the store and saw about 15 people waiting for their order. (Nothing out of the ordinary) we waited in line for 15 mins and no one came up and took our order. We were behind a dude with all of his kids, who already ordered way before we got there. After a barista finally came and talked to the guy, he turned to us saying he has been waiting for 30 mins and has not received one single drink so he was canceling his order. He then proceeded to tell us some people have been waiting for 45 mins to an hour. The drive through was getting their coffee back to back with barely any delay. It seemed that they were only focused on the drive through and paid little to no mind about what was happening in the inside area. I counted how many staffers were there and there was about 10, half of them doing nothing. The vibes in the store were definitely not great but also chaotic.
Atmosphere: 1
Food: 1
Service: 1
Tara
Ordered through the app 45 minutes ago....and I'm STILL sitting here waiting. 🙃 Trash was overflowing and when I let the associate know, he had an attitude. I understand you all are busy... I was simply and kindly bringing awareness to the situation as everyone walking through the door was disgusted. Never in my years of patronizing Starbucks have I experienced such disappointment. Please do better.
Atmosphere: 1
Service: 1
Carter Sims
This is the lamest Starbucks. They are perpetually out of anything but basic drinks. In the app, you can choose other Starbucks in adjacent towns and all drinks are available.
Atmosphere: 1
Food: 1
Service: 1
Kevin Shannon
We tried to stop here on a road trip. The cashier took one order and then had to play double duty and make two drinks for the 12 car long drive thru line. After waiting 7 minutes to be helped, he informed us the drinks would take an additional 15-20 minutes to prepare. We didn't have the time to wait, so we left without ordering anything. I'm still unsure why the employee had to do two jobs. He was prioritizing Uber Eats and mobile orders over in-person guests. There were two employees standing in the prep room and another dedicated to hot food. Usually hot food can be part of the cashier's job rather than having to make drinks. Anyway, the location seems too overworked and inefficient. I hope they're able to receive the coaching they need to achieve high throughout.
Atmosphere: 5
Food: 2
Service: 1
Dustin Lyle
★★★★★ Perfectly Executed Convenience and Quality
The Starbucks on Hinkleville Rd in Paducah is the gold standard for what the modern coffee shop experience should be: flawless, fast, and exactly as ordered.
This location has mastered the art of mobile order efficiency. I placed my order on the app while getting gas directly across the street. By the time I drove over, parked, and walked in, my frozen Frappuccino coffee drink was already waiting for me on the pickup counter. There was zero wait—I was able to grab it and walk right back out.
More importantly, the drink itself was perfectly made. It was mixed to the ideal consistency, tasted exactly as expected, and followed my customizations to the letter.
It’s worth noting, this is a far-cry from previous experiences at this same location. I frequent this location because it’s at the same exit I take to fill up my gas-tank when traveling from Nashville to St. Louis or Chicago. In prior encounters, the wait has always been exceptionally long. The staff, always seemed untrained or unprepared for surges in customers. This is not the case, any longer.
For delivering exactly what was promised with incredible speed and precision, this visit was a 10/10. A fantastic example of seamless service.
Rating: ★★★★★
Atmosphere: 5
Food: 5
Service: 5
Global acquisition
Jordan was very accommodating best barista we have ever had at a Starbucks😊
Atmosphere: 5
Food: 5
Service: 5
Chloe OB
Fast, friendly service and coffee order was correct.
Atmosphere: 5
Food: 5
Service: 5
John K
Absolute horror of a location. Designed for drive thru. No access to front door with vehicle. Two working the drive thru. The third talking with non customer instead of taking orders.
Put my drink on the counter and did not call out my name. I had to go up and sort thru several drinks to find mind.
Exit to main thoroughfare requires you do to go in the wrong direction and do a U turn in shopping mall to exit to the traffic light.
I stopped here on Thanksgiving Day, and walked inside to place an order. And yeah, I get that it was a busy day. However, after placing my order for drip coffee, no food, no specialty drinks--just drip coffee, I noticed that inside this coffee house were 30 or so customers either sitting or standing, not one of them holding a cup of coffee, just waiting for their orders. I asked why it was taking so long and was told there were 70 orders ahead of me. In all I waited about 20 minutes, still had no coffee, and demanded my money back. I've been a regular Starbucks customer since 1996 and have been to dozens of Starbucks all over the US, but I've never seen a Starbucks so poorly managed. Why was it necessary to put my drip coffee order in a queue with 70 other orders? How long does it take to brew and pour a cup of drip coffee?
Atmosphere: 1
Food: 1
Service: 1
Raj Vij
Coffee only
Service: 3
Nick
The longest wait for coffee in my entire life. I could have grown the beans in Colombia and flown them here faster
Atmosphere: 1
Food: 1
Service: 1
K B
They are the first Starbucks in forever who actually double cupped my Americano and used a sleeve. I always have to ask others to keep from burning myself. Thank you! Staff were also super friendly.
Don’t waste your time going into this location. They will fulfill 2 dozen drive thru orders before even printing the label for your order at the counter, and then not apologize for anything. I repeat: you must initiate them making you coffee or they won’t! Worthless service, not surprising from many Starbucks. Wish I could I negative tip.
Atmosphere: 1
Food: 1
Service: 1
Every single time I’ve been in this drive thru it’s taken 9 years to get through. Never had my drink made right either.
Atmosphere: 2
Food: 1
Service: 4
Me and my Friend wanted to get Starbucks after the Mall. We decided not to go through the drive through since it was super long. We went into the store and saw about 15 people waiting for their order. (Nothing out of the ordinary) we waited in line for 15 mins and no one came up and took our order. We were behind a dude with all of his kids, who already ordered way before we got there. After a barista finally came and talked to the guy, he turned to us saying he has been waiting for 30 mins and has not received one single drink so he was canceling his order. He then proceeded to tell us some people have been waiting for 45 mins to an hour. The drive through was getting their coffee back to back with barely any delay. It seemed that they were only focused on the drive through and paid little to no mind about what was happening in the inside area. I counted how many staffers were there and there was about 10, half of them doing nothing. The vibes in the store were definitely not great but also chaotic.
Atmosphere: 1
Food: 1
Service: 1
Ordered through the app 45 minutes ago....and I'm STILL sitting here waiting. 🙃
Trash was overflowing and when I let the associate know, he had an attitude. I understand you all are busy...
I was simply and kindly bringing awareness to the situation as everyone walking through the door was disgusted. Never in my years of patronizing Starbucks have I experienced such disappointment. Please do better.
Atmosphere: 1
Service: 1
This is the lamest Starbucks. They are perpetually out of anything but basic drinks. In the app, you can choose other Starbucks in adjacent towns and all drinks are available.
Atmosphere: 1
Food: 1
Service: 1
We tried to stop here on a road trip. The cashier took one order and then had to play double duty and make two drinks for the 12 car long drive thru line.
After waiting 7 minutes to be helped, he informed us the drinks would take an additional 15-20 minutes to prepare. We didn't have the time to wait, so we left without ordering anything. I'm still unsure why the employee had to do two jobs. He was prioritizing Uber Eats and mobile orders over in-person guests. There were two employees standing in the prep room and another dedicated to hot food. Usually hot food can be part of the cashier's job rather than having to make drinks. Anyway, the location seems too overworked and inefficient. I hope they're able to receive the coaching they need to achieve high throughout.
Atmosphere: 5
Food: 2
Service: 1
★★★★★ Perfectly Executed Convenience and Quality
The Starbucks on Hinkleville Rd in Paducah is the gold standard for what the modern coffee shop experience should be: flawless, fast, and exactly as ordered.
This location has mastered the art of mobile order efficiency. I placed my order on the app while getting gas directly across the street. By the time I drove over, parked, and walked in, my frozen Frappuccino coffee drink was already waiting for me on the pickup counter. There was zero wait—I was able to grab it and walk right back out.
More importantly, the drink itself was perfectly made. It was mixed to the ideal consistency, tasted exactly as expected, and followed my customizations to the letter.
It’s worth noting, this is a far-cry from previous experiences at this same location. I frequent this location because it’s at the same exit I take to fill up my gas-tank when traveling from Nashville to St. Louis or Chicago. In prior encounters, the wait has always been exceptionally long. The staff, always seemed untrained or unprepared for surges in customers. This is not the case, any longer.
For delivering exactly what was promised with incredible speed and precision, this visit was a 10/10. A fantastic example of seamless service.
Rating: ★★★★★
Atmosphere: 5
Food: 5
Service: 5
Jordan was very accommodating best barista we have ever had at a Starbucks😊
Atmosphere: 5
Food: 5
Service: 5
Fast, friendly service and coffee order was correct.
Atmosphere: 5
Food: 5
Service: 5
Absolute horror of a location. Designed for drive thru. No access to front door with vehicle. Two working the drive thru. The third talking with non customer instead of taking orders.
Put my drink on the counter and did not call out my name. I had to go up and sort thru several drinks to find mind.
Exit to main thoroughfare requires you do to go in the wrong direction and do a U turn in shopping mall to exit to the traffic light.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
I stopped here on Thanksgiving Day, and walked inside to place an order. And yeah, I get that it was a busy day. However, after placing my order for drip coffee, no food, no specialty drinks--just drip coffee, I noticed that inside this coffee house were 30 or so customers either sitting or standing, not one of them holding a cup of coffee, just waiting for their orders. I asked why it was taking so long and was told there were 70 orders ahead of me. In all I waited about 20 minutes, still had no coffee, and demanded my money back. I've been a regular Starbucks customer since 1996 and have been to dozens of Starbucks all over the US, but I've never seen a Starbucks so poorly managed. Why was it necessary to put my drip coffee order in a queue with 70 other orders? How long does it take to brew and pour a cup of drip coffee?
Atmosphere: 1
Food: 1
Service: 1
Coffee only
Service: 3
The longest wait for coffee in my entire life. I could have grown the beans in Colombia and flown them here faster
Atmosphere: 1
Food: 1
Service: 1
They are the first Starbucks in forever who actually double cupped my Americano and used a sleeve. I always have to ask others to keep from burning myself. Thank you! Staff were also super friendly.
Atmosphere: 5
Service: 5
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