We hadn't been to this steak and shake for quite some time... Unfortunately, they no longer have servers. ALL orders thru a kiosk. ☹️ Our food was good however ordering was a bit troublesome. ☹️ Not an easy menu to work/go thru. All in all the food was ok however it'll be our last visit there. I understand they're trying to stay in business by cutting staff. But, it's not the best decision. We used to see kids and families go there. Unfortunately, those days are apparently gone. ☹️ Not a positive experience for us.
Atmosphere: 3
Food: 5
Service: 1
Chad Baker
This place sucks!! We waited an hour and still never got our food, so we left!! We never even got refills!!
Brandin King
Clean, relaxing environment!!
Atmosphere: 5
Food: 5
Service: 5
Michael Sanchez
I'm originally from Chicago but live out in the northwest suburbs now. The S&S locations I've been to, locals... are so sad. Employees even seem to want to work there. But THIS location reminded me what steak & shake stands by and what they were all about. You want some steak & shake nostalgia... this is a good spot if you're heading that direction
Atmosphere: 5
Food: 4
Service: 5
Reeta Bandyopadhyay
Steak ‘n Shake brings up a lot of nostalgia for me and it’s been a while since I’ve been to one. It’s so different from what I remember. For one thing they have beef tallow cooked food, which is interesting as a choice and definitely made our food feel and taste greasier than I would’ve liked. I’m not sure if it really added much flavor, but honestly I don’t remember what the version before this was really like. I got the Double Steakburger Double Cheese Combo with some Chili Cheese Fries. Other than the greasiness of the burger, it was a good burger. I wasn’t a big fan of the fries. The chili and cheese are okay at best. I’d probably just get regular fries if I go again in the future. Outside of these things, the specific location was okay. You have to order on kiosks now which is fine except the first kiosk we used glitched at the end so we had to do our whole order again. The restaurant itself was clean enough. The bathroom was clean-ish, but definitely had an odor and could definitely have used some cleaning. Parking is super easy with a pretty big lot outside so that’s always a positive!
Atmosphere: 2
Food: 2
Service: 3
David Crim
I like the food, a cut above fast food. However I am not thrilled at the recent move to leaning on computer kiosks to order food, in comparison to using real people to man the restaurant!!!
Jeanette Marshall
Very delicious.
Atmosphere: 5
Food: 5
Service: 5
T Vogel
Nice place with nice staff. Could use a deep clean but otherwise was an excellent place.
Atmosphere: 4
Food: 5
Service: 4
Devyn Taapken
Poor service 😢 and the food wasn't tht good. I've been other s&s with way better service and food 😒
Atmosphere: 1
Food: 2
Service: 1
Nichole Reigle
We got here every Sunday after church. The seasoned salt is the best and the fried are cooked in tallow!!! Smashburgers are crispy and delicious!!
ALWAYS so fast and good, this is our favorite spot to go grab dinner when Grandma has the kids
Atmosphere: 5
Food: 5
Service: 5
Angela Hilton
They made my burger wrong. It took a while for anyone at the counter to even acknowledge me. They took the messed up burger and instead of remaking it correctly they just switched out the top bun not the burger that was slathered in sauce I don’t eat. So it was sent back again. People have food sensitivities and allergies and it’s potentially dangerous.
Atmosphere: 1
Food: 1
Service: 1
Hunter Brown
Food was great fries were fresh and the service was good. Definitely a good place to go for a burger.
Atmosphere: 4
Food: 5
Service: 4
J G
Great, but the Austin one near the Domain is far superior!
Atmosphere: 4
Food: 4
Service: 5
Dave Branstiter
The fries in the beef tallow is the only way to go. Would never eat any if not in tallow.
We hadn't been to this steak and shake for quite some time... Unfortunately, they no longer have servers. ALL orders thru a kiosk. ☹️ Our food was good however ordering was a bit troublesome. ☹️ Not an easy menu to work/go thru. All in all the food was ok however it'll be our last visit there. I understand they're trying to stay in business by cutting staff. But, it's not the best decision. We used to see kids and families go there. Unfortunately, those days are apparently gone. ☹️ Not a positive experience for us.
Atmosphere: 3
Food: 5
Service: 1
This place sucks!! We waited an hour and still never got our food, so we left!! We never even got refills!!
Clean, relaxing environment!!
Atmosphere: 5
Food: 5
Service: 5
I'm originally from Chicago but live out in the northwest suburbs now. The S&S locations I've been to, locals... are so sad. Employees even seem to want to work there. But THIS location reminded me what steak & shake stands by and what they were all about. You want some steak & shake nostalgia... this is a good spot if you're heading that direction
Atmosphere: 5
Food: 4
Service: 5
Steak ‘n Shake brings up a lot of nostalgia for me and it’s been a while since I’ve been to one. It’s so different from what I remember. For one thing they have beef tallow cooked food, which is interesting as a choice and definitely made our food feel and taste greasier than I would’ve liked. I’m not sure if it really added much flavor, but honestly I don’t remember what the version before this was really like. I got the Double Steakburger Double Cheese Combo with some Chili Cheese Fries. Other than the greasiness of the burger, it was a good burger. I wasn’t a big fan of the fries. The chili and cheese are okay at best. I’d probably just get regular fries if I go again in the future. Outside of these things, the specific location was okay. You have to order on kiosks now which is fine except the first kiosk we used glitched at the end so we had to do our whole order again. The restaurant itself was clean enough. The bathroom was clean-ish, but definitely had an odor and could definitely have used some cleaning. Parking is super easy with a pretty big lot outside so that’s always a positive!
Atmosphere: 2
Food: 2
Service: 3
I like the food, a cut above fast food. However I am not thrilled at the recent move to leaning on computer kiosks to order food, in comparison to using real people to man the restaurant!!!
Very delicious.
Atmosphere: 5
Food: 5
Service: 5
Nice place with nice staff. Could use a deep clean but otherwise was an excellent place.
Atmosphere: 4
Food: 5
Service: 4
Poor service 😢 and the food wasn't tht good. I've been other s&s with way better service and food 😒
Atmosphere: 1
Food: 2
Service: 1
We got here every Sunday after church. The seasoned salt is the best and the fried are cooked in tallow!!! Smashburgers are crispy and delicious!!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
ALWAYS so fast and good, this is our favorite spot to go grab dinner when Grandma has the kids
Atmosphere: 5
Food: 5
Service: 5
They made my burger wrong. It took a while for anyone at the counter to even acknowledge me. They took the messed up burger and instead of remaking it correctly they just switched out the top bun not the burger that was slathered in sauce I don’t eat. So it was sent back again.
People have food sensitivities and allergies and it’s potentially dangerous.
Atmosphere: 1
Food: 1
Service: 1
Food was great fries were fresh and the service was good. Definitely a good place to go for a burger.
Atmosphere: 4
Food: 5
Service: 4
Great, but the Austin one near the Domain is far superior!
Atmosphere: 4
Food: 4
Service: 5
The fries in the beef tallow is the only way to go. Would never eat any if not in tallow.
Atmosphere: 3
Food: 4
Service: 4
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