I love this coffee. But I hate their service, they are racism and bad service. I went there ordered three drinks. let me wait for more than 15 minutes, I can be patient for waiting, but some other two Americans ordered behind me, they got service in advance! So I won’t give the Starbucks shop in Prospect 👎👎👎👎👎👎! Bad service 👎👎👎👎
Nathan Bellows
I ordered online and when my wife went to pick it up in the drivethru, she gave them my last name and that messed them all up. They said she must've ordered at a different Starbucks...even showing them the receipt wasn't good enough. She finally gave them my first name and it finally jarred their consciousness into realizing what order she was there to pick up. Come Starbucks...use your brains. Always good food though:) We still love you...just use your brains.
Atmosphere: 5
Food: 5
Service: 3
Blair Oyler
I have been to Starbucks in easily 15 states at this point. I made a mobile order for drive thru pick up. This is the first to ever tell me to pull around and come inside to to get it. Very Prospect KY.
Food: 5
Service: 3
A Porat
The cappuccino at Starbucks was rich and smooth, and ordering was quick and easy.
Atmosphere: 5
Food: 5
Service: 5
Krista Shake
Had a business meeting and tried something different on the menu. I’m a plain coffee kind of girl or basic latte and the fruity foo foo drink was ok. I think it was dragonfruit with coconut milk. The guy taking our order was fun to interact with. Overall good vibe.
Parking: It would be awesome to have valet… lol
Atmosphere: 5
Food: 5
Service: 5
Ramiro RAMOS
Absolutely wonderful service
Atmosphere: 5
Food: 5
Service: 5
Code E
Walking in to see my order siting but yet the employee made me wait no joke 10 minutes to bag it up. What kinda service is this
Groot_88
I met this morning with a smile; then ordered a Latte & breakfast this morning. The sevice was fast, especially for the morning.I've been working at a jobsite digging; I finished off my water faster than I thought. Due to being muddy, I didn't want to walk-in & track mud everywhere. A customer let me walk to the drive-in window. I asked if it was possible to get top off my bottle with water & I'd pay for it. They said that they could & enev offered ice.Thank you, Cole for your help at the window, your hospitality, kindness, professionalism, & patience.
I came through this Starbucks drive-through at about 6:25 in the morning on Wednesday and ordered a large ice water ..As I was approaching the window they didn’t understand what type of water I wanted when I simply said, I wanted freeze dried strawberries inside. I mentioned I was in a hurry for work since the employee held up the line socializing with the customer in front of me for over 10 minutes. The older gentleman who was waiting on me, said “don’t tell me you’re in a hurry in my drive thru.” I am a doctor in the emergency room who is on call. I don’t appreciate being treated that way when lives are on the line and I wanted a simple ice water, and I never got my drink. This sorry man needs a new job or retirement. Do better.
Atmosphere: 1
Food: 1
Service: 1
Travis Mock
Absolutely every member of this team seems genuinely committed to the customer experience. Everyone is extremely nice and I’ve never had a bad experience in the store.
Atmosphere: 5
Food: 5
Service: 5
Philip Kaiser
My order wasn’t ready until 13 minutes after the expected timeframe on the app. Sadly, this is normal for this location. I’m not sure why ALL the other locations seem to run fine except this one.
Atmosphere: 3
Food: 3
Service: 2
Isaiah Hester
Worst customer service I’ve ever experienced do not got to this Starbucks the man I talked to was extremely unpleasant and will never return again !
Great team, very welcoming and friendly.
Atmosphere: 5
Service: 5
I love this coffee. But I hate their service, they are racism and bad service. I went there ordered three drinks. let me wait for more than 15 minutes, I can be patient for waiting, but some other two Americans ordered behind me, they got service in advance! So I won’t give the Starbucks shop in Prospect 👎👎👎👎👎👎! Bad service 👎👎👎👎
I ordered online and when my wife went to pick it up in the drivethru, she gave them my last name and that messed them all up. They said she must've ordered at a different Starbucks...even showing them the receipt wasn't good enough. She finally gave them my first name and it finally jarred their consciousness into realizing what order she was there to pick up. Come Starbucks...use your brains. Always good food though:) We still love you...just use your brains.
Atmosphere: 5
Food: 5
Service: 3
I have been to Starbucks in easily 15 states at this point. I made a mobile order for drive thru pick up. This is the first to ever tell me to pull around and come inside to to get it. Very Prospect KY.
Food: 5
Service: 3
The cappuccino at Starbucks was rich and smooth, and ordering was quick and easy.
Atmosphere: 5
Food: 5
Service: 5
Had a business meeting and tried something different on the menu. I’m a plain coffee kind of girl or basic latte and the fruity foo foo drink was ok. I think it was dragonfruit with coconut milk. The guy taking our order was fun to interact with. Overall good vibe.
Parking: It would be awesome to have valet… lol
Atmosphere: 5
Food: 5
Service: 5
Absolutely wonderful service
Atmosphere: 5
Food: 5
Service: 5
Walking in to see my order siting but yet the employee made me wait no joke 10 minutes to bag it up. What kinda service is this
I met this morning with a smile; then ordered a Latte & breakfast this morning. The sevice was fast, especially for the morning.I've been working at a jobsite digging; I finished off my water faster than I thought. Due to being muddy, I didn't want to walk-in & track mud everywhere. A customer let me walk to the drive-in window. I asked if it was possible to get top off my bottle with water & I'd pay for it. They said that they could & enev offered ice.Thank you, Cole for your help at the window, your hospitality, kindness, professionalism, & patience.
Atmosphere: 5
Food: 5
Service: 5
They gave me this as a Bacon Gouda sandwich.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came through this Starbucks drive-through at about 6:25 in the morning on Wednesday and ordered a large ice water ..As I was approaching the window they didn’t understand what type of water I wanted when I simply said, I wanted freeze dried strawberries inside. I mentioned I was in a hurry for work since the employee held up the line socializing with the customer in front of me for over 10 minutes. The older gentleman who was waiting on me, said “don’t tell me you’re in a hurry in my drive thru.” I am a doctor in the emergency room who is on call. I don’t appreciate being treated that way when lives are on the line and I wanted a simple ice water, and I never got my drink. This sorry man needs a new job or retirement. Do better.
Atmosphere: 1
Food: 1
Service: 1
Absolutely every member of this team seems genuinely committed to the customer experience. Everyone is extremely nice and I’ve never had a bad experience in the store.
Atmosphere: 5
Food: 5
Service: 5
My order wasn’t ready until 13 minutes after the expected timeframe on the app. Sadly, this is normal for this location. I’m not sure why ALL the other locations seem to run fine except this one.
Atmosphere: 3
Food: 3
Service: 2
Worst customer service I’ve ever experienced do not got to this Starbucks the man I talked to was extremely unpleasant and will never return again !
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Frappuccino Blended Beverage
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