Dairy Queen Grill & Chill

1007 Sylvia Dr, Richmond
(859) 626-5570

Recent Reviews

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Tommy

Love the breakfast food, probably the best fast food for breakfast. Staff always nice to me.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Biscuit Sandwich

Stephanie

Friendly staff, clean store. Did have to wait a few minutes for my food, but they were busy and everyone was working hard. Don’t mind to be patient.

Atmosphere: 5

Food: 5

Service: 5

Matt Nissen

This place needs a new manager. In no world would any decent manager let his staff talk to people this way. The big girl with freckles on her arm at the drive thru is among the worst. It’s not everyone but the 5 who treat people like they’re less than ruin the whole location. The restaurant is usually filthy too. The owner keeps responding on here saying, we’re sorry. How about you stop being so sorry and hire a new manager for this location?? I paid money to be treated like crap. It’s Freddy’s from here on out.

alisha Douglooke

I ordered a chicken strip basket. I asked for crispy fries. Well I guess that was just a major offense bc they put so much salt on my basket that even after I transferred the food to a different plate shaking as much salt off as possible it was still so salty I had to drown it in gravy just to eat it. I can tell I've just eaten something extremely salty. This is pathetic. Bc I asked for my fires to not be a soggy mess like they NORMALLY give the customers? Bc that's what you get if you don't ask for crispy fries. I'm actually surprised I even got them. Most times my request is ignored & I'm given soggy fries anyway. I think I'd prefer that & get good chicken rather than employees messing my food up.

Food: 1

Service: 1

Paul Hall

For the first time someone was nice and smiling at the window I only was cause my sister wanted a ice cream

Atmosphere: 1

Food: 4

Service: 5

Hayley Isaacs

Service is poor. Stood in line waiting for my sons ice cream for a good 20 mins after ordering while they continued to do drive through orders when they had a lobby full of customers waiting as well. Women’s bathroom smelled like straight up weed when you entered. Seriously need to shut this place down or hire new management.

Atmosphere: 1

Food: 1

Service: 1

Nichole Potts

My kids absolutely love going here for ice cream free 4è

Chris Maurer

I love soft serve ice cream and waffle cones. Grill food is not that swell, but old school is alive and well with a strawberry dip vanilla cone.

Atmosphere: 2

Food: 4

Service: 3

Matt

Terrible service, especially in the drive thru. The employees barely acknowledge you. Also, every time we get ice cream from this location, the cups are a mess. Most of the time the employees don’t give you napkins.

Ashton

The staff are unfriendly and are rude when they answer the drive through speaker. They are constantly throwing the food out the window. They don’t offer napkins with your food or ice cream. Their blizzards are always melted when you finally get through the drive through. This has to be one of the worst DQ stores I’ve been to lately

Atmosphere: 1

Food: 3

Service: 1

Katie S.

Got 2 blizzards and a large drink at the drive thru. Both items taste fine, however the blizzards were super melted cause only one girl, out of maybe 5, seemed to be doing anything. I sat and watched the blizzards melt for 5 minutes before they were handed to me. I would mention to other staff to hold off on chit-chat until the rush is gone, or at least give the poor girl a hand and multitask. Just felt bad for her, she had a million things to do, and no help.

Atmosphere: 4

Food: 4

Service: 3

Tammy’s Dickerson

I just love hairy blizzards so far I hove found 3 hairs with 2 blizzards keep it up not

Atmosphere: 1

Food: 1

Service: 1

Kayla James

Terrible customer service don’t go here you’ll regret it.

Atmosphere: 1

Food: 1

Service: 1

Barb Mills

I ordered and paid for a combo, and they didn’t give me any fries. I tried to call to tell them, and hopefully get the fries another time, and the phone isn’t working.

Atmosphere: 1

Food: 1

Service: 1

Chealsea Nicoulin

Was sitting on the patio with my family eating when one of the employees decided to light a cigarette and smoke right next to us. If you’re an employee who wants to smoke, please do so in your car, or far enough away from customers as to not ruin their experience.

Atmosphere: 1

Food: 4

Service: 5

Recommended dishes: Blizzards

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