This is hands down the worst dunkin i have ever had the displeasure of visiting. 9/10 times I visit they find a way to get my order wrong. Customer service is average at best and whoever prepares the food must have trouble reading or they just don’t care. If you’re hungry, you’re better off going to the store and making food yourself because they will get your order wrong. I leave disappointed every time which seems to be the only thing consistent with ordering here.
Atmosphere: 3
Food: 1
Service: 3
Jason Nuckolls
Great service, the workers are super nice and helpful. Unfortunately the AC has been busted all summer, not sure why a place with the business it does hasnt gotten that fixed yet...
Atmosphere: 5
Food: 5
Service: 5
Jennifer Freeman
I have been stopping in weekly the past 2 years and recently cut down my trips due to the 15-20 minute wait in line for an online order or drive-thru order. Not to mention, I place my order online, and they immediately take the money out, and then when I go to pick it up, they rarely have the order. The app says it doesn't take the money until the order is filled, not true. It comes out immediately, and then they are always sold out of the donuts by 10 am when I come to the drive thru. I even went in around 830, and they filled the order and still didn't have any donuts other than 2 kinds. Why take people's money if you can't fill the order? Or better yet, make more and stop leaving a variety of 2 or 3 kinds. They close at night, so why are they out of donuts by 9 or 10 am? I rather go to the other location and pay a bit more and get my entire order.
Atmosphere: 1
Food: 2
Service: 1
cheese doodle
I’ve come here 3 times this week and every time my sweet tea taste weird. It tastes like they haven’t cleaned the container the tea goes in. It’s gotten progressively worse each time.
Atmosphere: 5
Food: 1
Service: 5
Stephen Broughton
I have currently been sitting in the drive-through for 15 minutes and the lead car has not moved. I am not real sure what is the issue but it needs to be fixed. People have jobs to get to and live and leave without having to set 15 minutes for one car to move
Atmosphere: 1
Food: 1
Service: 1
Larry Henry
Best donut place period.
Atmosphere: 5
Food: 5
Service: 5
A. Whitacre
Don’t go to this DD if you expect to actually eat something. We have been there many times and they never have food. We have been there as early as 10:00 am and they were already out of muffins and/or bagels….. later in the day? Forget it. They are always out. Go to another store like the one near I-75. They usually have muffins and bagels….. usually! The store at 1029 Sylvia Drive in Richmond, KY is terrible.
Atmosphere: 4
Food: 4
Service: 2
Choy Jang
Service was poor. Seemed to busy to take care of paying customers
Atmosphere: 4
Food: 4
Service: 3
Jodi Walters
Addie was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Alexus Rexroth
Literally every time i have been here, i get the worst experience out of any dunkin I’ve ever been to. Out of everything, mess up the order multiple times or just don’t make it, and i sit in the drive thru for over 15 mins every time. I only have given this location multiple tries because my work is right across the street and it’s convenient for lunch breaks. But never again, such a waste of time to sit and wait for 20 min for them to tell you at the window that they are actually out of everything you ordered.
Place looks busy but it's not. It just takes 30+ minutes to get through the drive-thru. Never once have I been to this location and got through the line in less than 30-45 minutes.
Atmosphere: 1
Food: 1
Service: 1
Felisha Canter
More than 30 minutes in drive thru. Trapped in drive thru after pulling in and wasted so much time. Definitely not worth it.
Atmosphere: 1
Food: 3
Service: 3
David Stephens (Winterhammer)
Dunkin is and always will be THE place for breakfast sandwiches and great coffee!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hash Browns, Sausage Egg and Cheese
brianna hislope
I ordered a bacon,egg and cheese bagel and vanilla bean swirl iced coffee. And I got a sausage egg and cheese burnt bagel and a French vanilla coffee
Atmosphere: 2
Food: 1
Service: 2
Amber Gilbert
Absolutely amazing!! As always!! Excellent service!!
This is hands down the worst dunkin i have ever had the displeasure of visiting. 9/10 times I visit they find a way to get my order wrong. Customer service is average at best and whoever prepares the food must have trouble reading or they just don’t care. If you’re hungry, you’re better off going to the store and making food yourself because they will get your order wrong. I leave disappointed every time which seems to be the only thing consistent with ordering here.
Atmosphere: 3
Food: 1
Service: 3
Great service, the workers are super nice and helpful. Unfortunately the AC has been busted all summer, not sure why a place with the business it does hasnt gotten that fixed yet...
Atmosphere: 5
Food: 5
Service: 5
I have been stopping in weekly the past 2 years and recently cut down my trips due to the 15-20 minute wait in line for an online order or drive-thru order. Not to mention, I place my order online, and they immediately take the money out, and then when I go to pick it up, they rarely have the order. The app says it doesn't take the money until the order is filled, not true. It comes out immediately, and then they are always sold out of the donuts by 10 am when I come to the drive thru. I even went in around 830, and they filled the order and still didn't have any donuts other than 2 kinds. Why take people's money if you can't fill the order? Or better yet, make more and stop leaving a variety of 2 or 3 kinds. They close at night, so why are they out of donuts by 9 or 10 am? I rather go to the other location and pay a bit more and get my entire order.
Atmosphere: 1
Food: 2
Service: 1
I’ve come here 3 times this week and every time my sweet tea taste weird. It tastes like they haven’t cleaned the container the tea goes in. It’s gotten progressively worse each time.
Atmosphere: 5
Food: 1
Service: 5
I have currently been sitting in the drive-through for 15 minutes and the lead car has not moved. I am not real sure what is the issue but it needs to be fixed. People have jobs to get to and live and leave without having to set 15 minutes for one car to move
Atmosphere: 1
Food: 1
Service: 1
Best donut place period.
Atmosphere: 5
Food: 5
Service: 5
Don’t go to this DD if you expect to actually eat something. We have been there many times and they never have food. We have been there as early as 10:00 am and they were already out of muffins and/or bagels….. later in the day? Forget it. They are always out.
Go to another store like the one near I-75. They usually have muffins and bagels….. usually!
The store at 1029 Sylvia Drive in Richmond, KY is terrible.
Atmosphere: 4
Food: 4
Service: 2
Service was poor. Seemed to busy to take care of paying customers
Atmosphere: 4
Food: 4
Service: 3
Addie was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Literally every time i have been here, i get the worst experience out of any dunkin I’ve ever been to. Out of everything, mess up the order multiple times or just don’t make it, and i sit in the drive thru for over 15 mins every time. I only have given this location multiple tries because my work is right across the street and it’s convenient for lunch breaks. But never again, such a waste of time to sit and wait for 20 min for them to tell you at the window that they are actually out of everything you ordered.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Place looks busy but it's not. It just takes 30+ minutes to get through the drive-thru. Never once have I been to this location and got through the line in less than 30-45 minutes.
Atmosphere: 1
Food: 1
Service: 1
More than 30 minutes in drive thru. Trapped in drive thru after pulling in and wasted so much time. Definitely not worth it.
Atmosphere: 1
Food: 3
Service: 3
Dunkin is and always will be THE place for breakfast sandwiches and great coffee!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hash Browns, Sausage Egg and Cheese
I ordered a bacon,egg and cheese bagel and vanilla bean swirl iced coffee. And I got a sausage egg and cheese burnt bagel and a French vanilla coffee
Atmosphere: 2
Food: 1
Service: 2
Absolutely amazing!! As always!! Excellent service!!
Atmosphere: 5
Food: 5
Service: 5
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