Lee's Famous Recipe Chicken

Best cooking in world

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Gizzards, 2 Piece Classic Meal, Breast Meal, Chicken Jumbo Dippers, Chicken Sandwich Combo, Spicy Chicken Thigh, Baked Beans, Gallon of Unsweet Tea, Famous Leg, Cole Slaw, Spicy Jumbo Dippers Meal, Potato Wedges, Spicy Breast, Regular Dr Pepper, Pecan Pie, 12 Piece Meal, Mashed Potatoes and Gravy, Kid's Mac & Cheese, Gallon of Sweet Tea, Famous Breast

Staff is always friendly, order is always correct, I do not have a single complaint about this place.

Atmosphere: 5

Food: 5

Service: 5

Very disappointed with a three piece meal, felt like we got the scraps. Door dashed our meal and maybe because we weren’t there in person to complain, we got the bad end of the deal. Never again.

Food: 1

Was reminded today of why we stopped coming here. Pulled up and the line was wrapped around out into the street. At first I think we are gonna eat something else, but instead I park, pull out the app, place my order. I wait in the spot I'm in for over 20 minutes, and them decide I will go inside and finish waiting there so I will know when it is ready. I go to the door and there is a closed sign on the door. So I get into the line, which is still backed out into the street. I know it's going to be a wait, but I've worked in restaurants and customer service my whole life. I am not impatient when it comes to these things. When I get to the speaker box and tell her I have a mobile order, and she tells me I can go ahead and come inside. I explain that I really didnt want to, because that is what I was going to do originally but the had a closed sign on the door. I had to refuse a couple time before she told me to pull me around. But when I got to the window, even though there was no one behind me, she made me come inside. I go in to get my food and the guy at the counter takes care of his other customers, and then asks to help me and I tell him oh I just have a mobile order and I'm just waiting for it. He pulls it out of several receipts hands it to the back and says mobile order just came in. Its then that I realized that because I ordered in the app, the just pushed my order aside. I order in the app because I want my food to be done when I get there. Well they brought it out a few minutes later and handed it at me and said doordash, and I was like no. And one of the ladies was like but didnt you have A and B, and I was like oh yeah, that's my order I was just confused because ita not door dash. So I think they cant see a difference in doordash and in orders from their own app. And obviously they arent making doordash a priority. Plus after all that I didnt get my sauces and butter.

Anywho, it reminded me why we stopped going to THIS Lee's (yes we drive to berea when we want lees). Last year, I had a bad accident, broke my back, my foot, and bust my knees. Was in several different braces and a wheelchair. And even though I was the only person in drive thru, they made me come inside to get my order. They literally did not care that I could not walk, and even once they saw what a struggle it was for me to come inside no one apologized or offered to help me carry my stuff out.

So yeah, we had not been back there in a very long time. Recently my auntie sent me to get her some livers, and I ordered myself a spicy thigh. When I got to the window, they didnt have the spicy thigh. Well I dont eat breast or drums, and I dont eat famous, so he offered just to take it off the check, which was fine by me. But he ended up refuning me the full amount, and he mentioned that he was the new gm and he was working hard to change things there. I really hope he does causei love Lee's chicken. I will say, some improvements already, the people working there are kind. Workers being hateful and spiteful had been a problem there for a long time. Also, only one of them seems to be on drugs now. If you used to eat there you know that's a big improvement.

Giving a 1 star today because I shouldn't have to chase my own tail to get my chicken, and because using the app should be a smooth process.

But I do have high hopes for this new manager and his crew.

Atmosphere: 1

Food: 4

Service: 1

The Tenders with white gravy is awesome.

Parking: Parking on three sides of the building.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Jumbo Dippers, Potato Wedges

Food was good. They were out of corn which was disappointing. The chocolate Carmel deserts are not very good and too expensive.

Food: 4

Service: 5

Went to get some chicken wings. Berea Lee's Famous nailed it but these Kats sent out some wings that still have me sick to my stomach. They didn't add the seasoning. They "had" them ready or so they said but sat and waited for some wings that wasn't really done I think or set out to long but this has not been an adventure I will try again with them. Got the wings and they weren't even warm. WTH did I wait for 15 mins for wings that were "done". No one in front of me at the drive thru and it was basically pay me and go on. Had to repeat the order and then repeat again because they would say one thing and I had to correct the lady 3 times. Shhhhhh. Shut your pie hole and listen. Ya might here what someone is saying. PS. I have never been so sick off some wings unless it was back in the college days and there was probably alcohol involved.
Before I ever pay them for something I want to see it and make sure its accurate then I will pay ya. So tired of giving my hard earned dollars to people who won't take the time to do it right.

Atmosphere: 4

Food: 2

Service: 3

Recommended dishes: Chicken Jumbo Dippers, Spicy Chicken Thigh, Famous Leg, Cole Slaw, Spicy Jumbo Dippers Meal, Potato Wedges, Spicy Breast

After 45 minute wait, I didn't even get my whole order. Was told the wait was due to the person frying chicken had gone on break. When I finally received my incorrect order was told the fryer went down. I don't think the staff knew what was going on.

Atmosphere: 1

Food: 2

Service: 1

The wedges were not fully cooked

Atmosphere: 2

Food: 1

Service: 3

I took my grandparents to eat the chicken was raw and when I asked for a new piece and showed the lady who said she was district manager(Kim) she basically threw it back at me if thats the way Lee's treats a veteran i do not recommend eating there

Atmosphere: 1

Food: 1

Service: 1

NOT DISABILITY FRIENDLY!!! Don’t use the app thinking you’re going to be able to use the drive through so if you have mobility issues you’re out of luck & the employees really don’t care. Didn’t realize Richmond has ableist establishments but this Lee’s location fits the bill. Corporate has been contacted & the ADA is next. Shameful employees.

Atmosphere: 1

Food: 4

Service: 1

Employees don't bother to actually operate the drive thru. Wouldn't recommend wasting your time here.

Atmosphere: 1

Food: 1

Service: 1

My spouse and I visited this establishment today, and every part of our visit was a struggle. We arrived and ordered through the drive through, the cashier working the drive through line repeated our order back to us and (as we later learned) still rang our order in incorrectly. We asked for large drinks and were given regular so I went inside to order two gallons of tea to take home since we got a size too small. No big deal. It took nearly twenty minutes to get two gallons of tea. Only one was cold. Upon arriving home when we realized that the order was rung in incorrectly we called the establishment. We were told if we brought everything back in then MAYBE they could fix our order. I will say, upon arrival night shift was incredibly helpful in fixing our order. My advice, avoid this place before 4:00 PM.

Atmosphere: 1

Food: 1

Service: 1

Customer service is nonexistent. The staff are seriously rude.

Terrible!!..paid for my meals at drive thru,was told to.pull over and they would bring it out...after 15 minutes, I go in...was told it would be another 8 minutes for tenders.Got a refund from a rude girl....will not be back.Richmond store