I ordered a number #3 meal at around 1pm on 4/22/24.. rock solid FROZEN string bean, UNKNOWN soggy meat, and a HAIR was found in my meal while I was eating it. Absolutely disgusting and unacceptable service!!! They also forgot my sauces and the soda was watered down and needed replacing! ?
Atmosphere: 2
Food: 1
Service: 1
Cristina Forbes
first they yet again were out of chicken livers, then i ordered 5 meals and a sandwich received 4 and a sandwhich. after i told the boy at the window i only got 4 meals and should have been five and went through them all with him and he decided to go get a woman that seriously looked like a drug head that said well it is policy now that i have to open an check the meals first and acting like i was trying to get a free meal which i done gave the boy my receipt and said i not care to pay for another one if i didnt already i just need the 5th one plain and simple. yet she still insisted on me giving her the food i already got from the window for her to open an check everything, sorry but i am not going to let some one that looks like a druggy finger my kids food and treat me like i am just trying to get a free meal even after i offered to pay for it if it wasnt on receipt.
Atmosphere: 1
Food: 1
Service: 1
DeSarae Thacker
Amazing I love lees chicken and biscuits and mashed potatoes and gravy. Great
Atmosphere: 5
Food: 5
Service: 5
Ed Younce
The lady who works the drive thru is so polite and friendly. Potato wedges are phenomenal!
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Potato Wedges
RR
The potatoe wedges were great and the baked beans were good but the chicken made me
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Baked Beans, Gallon of Sweet Tea, Potato Wedges
Misty Golden
Sat and watched the women working bounce back-and-forth between handling the money, dropping liver and making platters all with the same pair of gloves on. Yall this is what makes people sick ?
Atmosphere: 2
Food: 2
Service: 2
Green_Witch420
They told me 7 mins for wedges. I've been waiting 22
After the school dance Kids wanted to use their Spirit card at lees. First time going to the Richmond location. Pull to drive thru, back door is wide open out walks a man drinking sprite in 1 hand cell in the other ( while wearing his work gloves). We Order buy 1 get 1 chicken sandwiches- lady takes my phone for Apple Pay with greasy gloves on- then closes the window - I watched her makes the sandwiches with the same gloves on. Thankfully it was under $5 - threw them away and went to Kroger instead! Kids were hungry and tired- I will never patronize this kind of nastiness!
Atmosphere: 1
Food: 1
Service: 1
Charles Blanchard
So our first experience with Lee's was in Berea and we loved it. However the same couldn't be said about the one in Richmond. The food tasted old and like it was cooked in month old oil. It took forever to get our order. Please it was a little aggravating just to get to the restaurant. I don't recommend this one at all.
I ordered a 12 piece 10 spicey 2 original chicken only! The chicken taste burnt. I called the restaurant and let them know. I was told that(by the cook) he would write my name down and I could just show up and they would kindly replace my order. I asked him if I needed to bring the chicken back because it was not eatable. I also explained that the clerk did not give me my receipt and he said that that was no problem. I returned to get a replacement order and the manager would not even come to the window to figure out my issue. The cashier at the window was rude and said it had nothing to do with her and that she just worked there. She was the same cashier that didn’t give me my receipt the last visit when I received burnt chicken. To top it off the chicken that I ended up purchasing was not even done. I really liked this place. I often purchased large orders for my employees. I was highly disappointed not because they didn’t replace my order but because they were so rude and didn’t show any concern about my poorly over cooked chicken.
Atmosphere: 2
Food: 1
Service: 1
Judy Thomas
The line was horrible not enough people working the orders where wrong the food didn't taste good won't be going back
Brandon Six
I would love to rate them higher, but my order is always wrong. I have never been to a place that so consistently leaves out parts of my order. Cannot recommend.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Gizzards
Niah K.
Lee's has the best chicken of any franchise. Food is always great. Sometimes the orders are wrong, but it's always hot and delicious.Tonight (11/3/23) at 6, they were so busy. They stayed cool and collected. The cashier was a woman with dark hair that was so polite. There was also a man with tattoos on his arms that went above and beyond for some customers waiting, offering to come around and help carry food to some of the elderly customers. A good crew right now, for sure.
Atmosphere: 4
Food: 5
Service: 5
Tina Briar
Out of spicy chicken at 5 o'clock, regular chicken was dry and tasted old. This is 3rd strike, will not be back. Very sad.
I ordered a number #3 meal at around 1pm on 4/22/24.. rock solid FROZEN string bean, UNKNOWN soggy meat, and a HAIR was found in my meal while I was eating it. Absolutely disgusting and unacceptable service!!! They also forgot my sauces and the soda was watered down and needed replacing! ?
Atmosphere: 2
Food: 1
Service: 1
first they yet again were out of chicken livers, then i ordered 5 meals and a sandwich received 4 and a sandwhich. after i told the boy at the window i only got 4 meals and should have been five and went through them all with him and he decided to go get a woman that seriously looked like a drug head that said well it is policy now that i have to open an check the meals first and acting like i was trying to get a free meal which i done gave the boy my receipt and said i not care to pay for another one if i didnt already i just need the 5th one plain and simple. yet she still insisted on me giving her the food i already got from the window for her to open an check everything, sorry but i am not going to let some one that looks like a druggy finger my kids food and treat me like i am just trying to get a free meal even after i offered to pay for it if it wasnt on receipt.
Atmosphere: 1
Food: 1
Service: 1
Amazing I love lees chicken and biscuits and mashed potatoes and gravy. Great
Atmosphere: 5
Food: 5
Service: 5
The lady who works the drive thru is so polite and friendly. Potato wedges are phenomenal!
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Potato Wedges
The potatoe wedges were great and the baked beans were good but the chicken made me
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Baked Beans, Gallon of Sweet Tea, Potato Wedges
Sat and watched the women working bounce back-and-forth between handling the money, dropping liver and making platters all with the same pair of gloves on. Yall this is what makes people sick ?
Atmosphere: 2
Food: 2
Service: 2
They told me 7 mins for wedges. I've been waiting 22
Atmosphere: 2
Service: 1
Recommended dishes: Potato Wedges
Can't go to KY without eating Lee Famous
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Wedges, Spicy Chicken Thigh
After the school dance Kids wanted to use their Spirit card at lees. First time going to the Richmond location. Pull to drive thru, back door is wide open out walks a man drinking sprite in 1 hand cell in the other ( while wearing his work gloves). We Order buy 1 get 1 chicken sandwiches- lady takes my phone for Apple Pay with greasy gloves on- then closes the window - I watched her makes the sandwiches with the same gloves on. Thankfully it was under $5 - threw them away and went to Kroger instead! Kids were hungry and tired- I will never patronize this kind of nastiness!
Atmosphere: 1
Food: 1
Service: 1
So our first experience with Lee's was in Berea and we loved it. However the same couldn't be said about the one in Richmond. The food tasted old and like it was cooked in month old oil. It took forever to get our order. Please it was a little aggravating just to get to the restaurant. I don't recommend this one at all.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a 12 piece 10 spicey 2 original chicken only! The chicken taste burnt. I called the restaurant and let them know. I was told that(by the cook) he would write my name down and I could just show up and they would kindly replace my order. I asked him if I needed to bring the chicken back because it was not eatable. I also explained that the clerk did not give me my receipt and he said that that was no problem. I returned to get a replacement order and the manager would not even come to the window to figure out my issue. The cashier at the window was rude and said it had nothing to do with her and that she just worked there. She was the same cashier that didn’t give me my receipt the last visit when I received burnt chicken. To top it off the chicken that I ended up purchasing was not even done. I really liked this place. I often purchased large orders for my employees. I was highly disappointed not because they didn’t replace my order but because they were so rude and didn’t show any concern about my poorly over cooked chicken.
Atmosphere: 2
Food: 1
Service: 1
The line was horrible not enough people working the orders where wrong the food didn't taste good won't be going back
I would love to rate them higher, but my order is always wrong. I have never been to a place that so consistently leaves out parts of my order. Cannot recommend.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Gizzards
Lee's has the best chicken of any franchise. Food is always great. Sometimes the orders are wrong, but it's always hot and delicious.Tonight (11/3/23) at 6, they were so busy. They stayed cool and collected. The cashier was a woman with dark hair that was so polite. There was also a man with tattoos on his arms that went above and beyond for some customers waiting, offering to come around and help carry food to some of the elderly customers. A good crew right now, for sure.
Atmosphere: 4
Food: 5
Service: 5
Out of spicy chicken at 5 o'clock, regular chicken was dry and tasted old. This is 3rd strike, will not be back. Very sad.
Food: 2
Service: 2