McDonald's

864 Eastern Bypass, Richmond
(859) 623-8864

Recent Reviews

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YUP!!!

The food is ok if it's made to order. However if you don't customize your meal, no onions for example, and it will be food prepared prior to your visit. The meals are prepared in anticipation of future order, and could have been on standby for up to two hours.
The service is never personal. Your order has about a 50% chance of being wrong. Sadly I've found hair on the food mor than not. Hence why I personally do NOT eat McDonald's period. The atmosphere is very stressful and takes a lot of time to receive your food. The price has also risen a very noticeable amount in a short period of time.

Atmosphere: 1

Food: 3

Service: 1

Paul Hall

The food made me sick the service was no better

Atmosphere: 1

Food: 1

Service: 1

Jon

Fast and friendly!

Atmosphere: 5

Food: 5

Service: 5

Alstin Kemp

This review was about the crazy line in the drive thru and the terrible and rude employees that kicked me, my daughter and her friend out of the lobby claiming it was closed after an employee let us in!!! The store had at least 5-8 people & it’s our turn in line and we’re kicked out then the drive thru line wrapped the building down to Kroger gas.. how the heck am I gonna spend over 10 mins in the lobby, no food. Then 30-45 mins in the drive thru… we had to get outta line and drive to a different store.. it’s constantly bs at this McDonald’s and it doesn’t matter how you want to approach it. My first review wasn’t the greatest and I hate that. But this is a constant problem, spending over an hour and 30 mins outside McDonald’s @9:30 pm for a 14.00 meal is a no go.. and watching the employees sit on paint buckets and stand next to the trash bin they roll out taking a smoke while 18 cars and counting wrap around the building AND THEY NOT MOVING! It’s amazing to me the amount of times they’ve showed that the customer isn’t regarded as first and have never been right in any kinda situation where they were WRONG. Hate this but ion have a choice🤷🏽‍♂️

1.3/10

Atmosphere: 1

Food: 2

Service: 1

Brandon A Marriott

Went inside. Waited for 15 mins for my order to be taken. Asked a manager if she would help and she told me they don’t take any orders at the front only the kiosk

Kenneth Peachey

Don't go here if you want fast food. They are very slow.

Atmosphere: 1

Food: 4

Service: 2

Michael Hopkins

Took 20 minutes for them to make 2 mcdoubles and they came smashed.

Atmosphere: 1

Food: 1

Service: 1

Donna Dowling

They used to be good but after this past bit their service has gone down hill and if I wanted to make my own food I would stay home and save the money

Atmosphere: 1

Food: 1

Service: 1

Julian Cox

The drive thru employee got angry and pulled my little brother through the window, he'll have been gone 6 years this August.

Atmosphere: 5

Food: 5

Service: 5

Rich E Rich

So this McDonald's is now Kiosk only. I'm fine with using them occasionally but when I'm forced to that's a big no. Lost our business.

Atmosphere: 1

Food: 3

Service: 1

Joe Stratton

Just went thru the drive thru and ordered 2 steak bagels and the retards gave me 2 bacon egg and cheese biscuits it's not hard to get an order right

Atmosphere: 2

Food: 2

Service: 2

Jonathan Chisenhall

The food was good. I cannot say much about the service because the 'screen' does not say much. It was not rude to me 🤣

Atmosphere: 4

Food: 4

Service: 4

Kim Barrett

Tried to order but no menu board. I don't eat out often so I didn't know what they had. I left and ate elsewhere. No menu. Dang that's cheap

Atmosphere: 5

Service: 1

Cheryl Baker

This is the McDonald’s that sets a high bar for other McDonald’s. The restaurant is spotless; employees are helpful, friendly and efficient; and the food was hot, fresh and was delivered promptly to our table. This has been our experience each time we have visited this restaurant.

Atmosphere: 5

Food: 5

Service: 5

Shelby Milodrowski

Extremely disappointed with this place. Placed a curbside order and waited for 25 minutes and no one still came out. Watched an empty drive thru for over 10 minutes. When I went inside it was clear they were not organized. Food was room temperature at best and there was no way I was waiting another 25 minutes for a reorder. The only reason I gave a 2 for service was because the lady coming in from her break was polite. Unbelievable.

Atmosphere: 1

Food: 1

Service: 2

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