Panera Bread

2174 Lantern Ridge Dr, Richmond
(859) 624-1760

Recent Reviews

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Daniel Bentley

I have never gotten an order here, dine-in or take out, that has ever been correct. There is always something incorrect or missing in every order. The staff are unfriendly and unhelpful. The food is average Panera quality, if you get what you ordered.

Atmosphere: 3

Food: 3

Service: 3

Jan Etzcorn

We have enjoyed stopping for your coffee for years as it’s easy in and out and the coffee was GOOD. Today at this location there were two coffee machines. They took more time and the coffee is not nearly as good. Please go back to the pump pots

Service: 4

Doreen Meka

Stop in and stay for munchies

Atmosphere: 5

Food: 5

Service: 5

Jen2010 Mc

I wish I could give zero stars. Every single order I have placed has been messed up. You leave grilled chicken off a grilled chicken salad, you don't include dressing and you forget cream cheese. This must be the most incompetent staff in the restaurant industry

Food: 1

matt prater

Terribly slow service and still got the order wrong. Also the chicken and wild rice soup I ordered was terrible, basically all broth and carrots. Waste of 60 bucks for 3 mediocre sandwiches and some “chicken broth”. Save your money this location sucks.

Atmosphere: 3

Food: 3

Service: 2

Lacey Coombs

I’ve had the worst cold and had been craving chicken noodle soup. Went last night ordered the chicken avocado BLT with broccoli cheddar soup that my husband said was amazing, I had my usual turkey bacon bravo with chicken noodle soup which was amazing as well. So good that I was like let’s have it again tonight, it was great comfort food. Idk what happened over night, but it’s horrible! They used different bread for the sandwiches, my bravo was toasted, (never is)missing tomato, and just tasted burnt and completely different. The chicken noodle soup has hardly any chicken. His chicken BLT was bland and made with horrible bread. The bread for the soups could literally knock someone out. When also got 2 Mac and cheese for the kids and they said it wasn’t as good as last nights, like it wasn’t fresh and noddles were super chewy. When I spend $60 something dollars, I expect it to taste like it. Completely frustrating.

Food: 1

Hannah

I didn’t know it took 20 minutes to make an overpriced sandwich

Derek Kirunchyk

My wife wasn’t feeling well yesterday and we went to the drive through for some soup for her. There were 3 issues that then occurred: #1. When paying, the cup of soup was more than a $1 more ($6.99 after tax) than the outside menu showed. #2. There was no spoon given for her soup. #3. The cup of soup, which is very small for the price, was half filled. Exactly half, approximately an inch or so for $6.99…! There was so little actual soup that I was completely surprised! This drive thru experience was a failure of good business practice and customer service on so many levels…..

Paul Jacobs

Visited recently but disappointed in the overall cleanliness of the facility. Carpeted area needs a good clean and lot's of food waste under chairs and the waste bin area's. Toilet's require a major clean.

Atmosphere: 4

Food: 4

Service: 4

Jack Bargo

I like the young people that work here they seem happy and it’s nice to see people actually enjoying there day thanks for the salad guys

Atmosphere: 5

Food: 5

Service: 5

Tony Combs

Had the French Ciabatta Dipper. It was alright. Wish there was less onion in the dip. Next time get it with more meat and less onion.

Atmosphere: 4

Food: 4

Service: 5

Cherylee Norris

Spent $60 for three adults and 3 kids meals the baguettes were so hard you could not even eat them so I found someone to help and she cut up a fresh loaf which iwas harder (stale) than the first. The quality of food has really gone down and the bathrooms were disgusting. I would not recommend.

Atmosphere: 1

Food: 1

Service: 1

Jonah Carroll

Guys dy did ausibya he skdt amlamUg

Atmosphere: 5

Food: 5

Service: 5

Heather Gregory

No one would help us ordered on kiosk and then did not get bacon on the Mac and Cheese it was served cold.

Atmosphere: 1

Food: 1

Service: 1

David Sheppard

We try to stop at a Panera on every vacation or trip when we are traveling on the road. This Panera Bread is not much different than the ones by frequent locally. Food is good and fresh. Also they'll fix it the way you like it. We recommend using the app. The only negative is typically you find that the restrooms are not as clean as I would like. I would recommend some bleach in the urinal to get the yellow brown stains out of it. This is typical of Panera restrooms. Buc-ee's restrooms should be the standard!

Atmosphere: 4

Food: 5

Service: 5

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