Pizza Hut
116 S Keeneland Dr #2, Richmond
(859) 625-1000
Recent Reviews
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Parking: This is a carry out only location. You must use the drive through. No need for parking but there is a parking lot for the other businesses located here.
Dinner box was amazing!
Cashier was super nice!
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Who ever the manager John is need to be fired immediately!!! He says he's the manager but the lies he tells just to not do his job is ridiculous!! I will be contacting corporate just for the simple fact he refuses to let me talk to someone else or in a higher position! Because he claims he is the only employee there??! And if that's true I will also be contacting the Kentucky labor cabinet because that's super dangerous to have one employee in the whole store anyway ! Either way very unprofessional! And John if you don't want to work you need to quit !! I've worked fast food and lying to customers so you don't have to do your job is ridiculous lazy and an insult to my intelligence!
Food: 1
Great pizza, workers were nice and fast.
Atmosphere: 4
Food: 5
Service: 5
I would like a real manager or a person of authority to get in contact with me immediately over very poor and rude services !! and I would like to know how to report an employee or I will be contacting the KY labor cabinet and they can do an investigation themself! not my first time and won't be my last ! I refuse to be insulted and disrespected over laziness in the work place and if there is only one employee in the store that's a violation that will be handled! unless John (the manager) lied about that as well ! will never spend my money here again !! totally disgusted by the lack of training you give employees to allow them to think it's okay to lie and be lazy in the workplace !
I ordered my child food and went to pick it up and the door was locked. I didn’t see anyone around. Tried to call and no one answered. Had to go to McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
Our local Keeneland Dr Pizza Hut location is pickup or delivery only so atmosphere is not a concern. They do have a drive thru that is very convenient, which is why I went with 4 stars. The people at the window and the delivery drivers are always very polite and personable. Most of all, the pizzas and cheese sticks never disappoint! (We do not order other options, so not sure about other menu items.)
I can say we were ready to stop ordering Pizza Hut in general until this location stepped it up! Made us love Pizza Hut again. We frequently order from this location and have not been disappointed. I recommend trying this location if you have had previous bad experiences with other Pizza Huts before. It reminds me of Pizza Hut nights with my family as a kid!
Parking: Drive thru only
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Personal Pan Pizza
They have been in a roll lately with quality pizza every order. We've been ordering pick up about twice a month all year this year cause it's done so right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Great food fast service but inside the store is tiny and weird too closterfobic. Not welcoming appearance inside.
Atmosphere: 1
Food: 3
Service: 3
Absolutely loved the new tavern pizza and cheesesticks. Everything was Hot and fresh. ?
Food: 5
Restaurantji Recommends
Food is good, but they need to open the lobby again, I got pulled around the drive through twice because people showed up that orders were ahead of mine even tho I came at the time they said.
Atmosphere: 5
Food: 5
Service: 2
Very quality food , they are very profesional !!! ????
Atmosphere: 5
Food: 5
Service: 5
Always a great experience at this location. The workers are friendly and orders have always been right. One time they were out of tomatoes and a team member called to tell me that and asked what I wanted for a substitution or said he could take the charge for that topping off the total bill. I really appreciated that. They have great deals as well. Check them out!
Atmosphere: 5
Food: 5
Service: 5
I have always liked Pizza Hut. their food is very good, especially the wings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza with Sausage Mushrooms and Banana Peppers, Breadsticks, Breaded Boneless Wings
Very nice young lady at the drive up window that took my order. Very polite and double checked to make sure the order was correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
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