Papa Johns Pizza
310 Steve Dr, Russell Springs
(270) 866-8333
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Every single time I order extra sauces, they charge 60 cents each and i get 4 or 5 of them. And EVERY SINGLE TIME they do not include those extra sauces when they deliver it to me. So they're stealing money every time I order. If I had a working car to go there myself and pick up the food, it wouldn't be an issue.
Hours are inaccurate, says online they're open until 11 but actually close at 10
Pizza ? was great ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
There pizza taste better then all others and if you get pizza with ranch sauce the best pizza made any were
Atmosphere: 5
Food: 5
Service: 4
Worst papa John’s I’ve ever had it’s genuinely pathetic.
Atmosphere: 1
Food: 1
Service: 1
Don't bother calling, don't bother ordering online, simply do not bother. They will mess your order up. You will pay extra for things you will not get.
If you live outside the order zone, you will burn your gas getting what you thought you paid for, you will not get it, and they will not care.
I could almost excuse miscommunications made over the phone. But my order was in writing, online, in black and white.
Large garlic epic stuffed crust; square cut, extra sauce.
one large thin crust; square cut, well done, extra sauce.
Paid for all the extras. NONE of this was done. The only thing they got right was the thin crust and the 2 extra sauces. That is it.
How you mess up an order in writing, right in front of you, is nothing short of willful negligence. And their response after being made aware of this? "Drive another 15 miles round trip and replace it with what you actually paid for". Nevermind the fact I already drove 15 miles to get what was supposed to be correct. They wanted me to drive another 15 miles round trip so THEY could fix THEIR mistakes, with not a single apology, nor offer to actually make it right. Just "burn another 15 miles worth of gas and move on".
Worst papa johns I have ever been ordered from. The manager working the August 9th 2024 evening shift should be ashamed. When it came to doing the bare minimum and making excuses, they had that going for them in spades.
Customer service, quality food, something as simple as the correct order. Its all non existent. Save your breathe. Better yet, save your gas, save your time, and save your money. The Little Ceasers right down the road is gourmet compared to the sham of francise they're running. Half the price too.
Atmosphere: 1
Food: 1
Service: 1
None of my sauces were given to us or peppers paid for,Bri the manager got smart with me when I called and said she would not refund my money. There mistake and wasn't just one sauce it was several. I also have to drive from another county and my food will be cold by time I get to eat it.
Atmosphere: 1
Food: 1
Service: 1
Nice people. The food is better than what I got in Campbellsville Kentucky. I’ll definitely be back.
Parking: The parking lot is small but it works and it’s shared with other stores. I got in and out with a 250 Ram but it is somewhat small.
Atmosphere: 5
Food: 5
Service: 5
Nice people. The food is better than what I got in Campbellsville Kentucky. I’ll definitely be back.
Parking: The parking lot is small but it works and it’s shared with other stores. I got in and out with a 250 Ram but it is somewhat small.
Atmosphere: 5
Food: 5
Service: 5
Nice people. The food is better than what I got in Campbellsville Kentucky. I’ll definitely be back.
Parking: The parking lot is small but it works and it’s shared with other stores. I got in and out with a 250 Ram but it is somewhat small.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice people. The food is better than what I got in Campbellsville Kentucky. I’ll definitely be back.
Parking: The parking lot is small but it works and it’s shared with other stores. I got in and out with a 250 Ram but it is somewhat small.
Atmosphere: 5
Food: 5
Service: 5
They sent the wrong pizza ?
Person who took our phone order was nice, precise, polite.
Orders a pizza an after we orderd an paid they call an say we had a 40 pizza order come in an it will be over an hour now after quoting us 15 min an was very rude an hung up on me I will be calling the manager an corporate an said it would be 7-10 days before I could get my mo way back would not recommend them to my worst
Atmosphere: 1
Food: 1
Service: 1
Love the food here. It's my favorite
Atmosphere: 4
Food: 4
Service: 4
Loading...