Tropical Smoothie Cafe

I use the app to order. My food is always ready on time, fresh and delicious. The store is always clean and everyone is always friendly.

Atmosphere: 5

Food: 5

Service: 5

I used to love this place. Brittany and the weekly lunch crew are excellent.
Then I went by on a Sunday.
Two girls were crouched behind the counter doing something. I could see one person in the back.
I stood at the register for about 2 minutes and the girls behind the counter knew I was there and kept talking.
I said "are you closed?" Like I didn't know were they doing inventory?
She said no and then proceeded, like a sloth, to take my order and help me.
I made a review in the app as well.
I hope Brittany saw it and took care of it.

Atmosphere: 1

Food: 5

Service: 1

I Love this place! Everyone is so friendly and professional. I'm a regular and they know exactly what I want with the substitutions. The owner and employees are exceptionally very nice. This is my Favorite place. Thank you all for good customer service ?

Atmosphere: 5

Food: 5

Service: 5

Pleasing. Becca was helpful nd introduced me to a useful tool on Google.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap

I am glad we have a healthier option in Shelby county! Smoothies are pretty good. I'll try the food next time.

Atmosphere: 4

Food: 4

Service: 5

The acai blueberry boost was delicious. Service was prompt. My only complaint, if you can call it such, is the smoothie is too big. I really wish they had one half the size. I'd pay five bucks for it and be totally happy. As it is, by the time I got to the end I was tired of it. However, I'm quite sure I'll be back!

Atmosphere: 5

Food: 5

Service: 5

Wasn’t expecting the smoothies to be so freaking delicious lol. The staff is wonderful as well. 10/10

Atmosphere: 5

Food: 5

Service: 5

Placed an online order. Didn't receive everything. Receipt says to call if you have issues with your order. Called multiple times either no one answers or they answer and they cant heard at all.

Atmosphere: 4

Food: 3

Service: 1

I love the barity, the smoothie taste very good and very natural

I have ordered on the app and picked up in store twice so far. Both times, smoothies were ready when I arrived. Staff is friendly, always offered a drink carrier, and store is clean. Definitely will be returning .

Atmosphere: 5

Food: 5

Service: 5

Our smoothies were perfect and the Caesar Wrap was great! Mango Pineapple smoothie was my favorite!

Atmosphere: 5

Food: 5

Service: 5

Took almost 3 minutes for the 7 employees to realize I was there, they were all in the back watching loud videos on their phone and laughing. When one girl named ocean realized I was there she continued to talk with her friend instead of saying hello to me. Then finally she walked to the register and said “what do you want”. Rolled her eyes when I asked for an extra in my smoothie…
I was truly made to feel like an inconvenience for visiting this store. Seemed like there was no management there and all the employees definitely need to learn a thing or two about customer service.

Atmosphere: 1

Food: 1

Service: 1

One of the best food places I’ve ever been to. Highly recommend it. They just opened it, still the staff was very quick and efficient.

Atmosphere: 5

Food: 5

Service: 5

Loved it, the food is great and welcoming staff.

Atmosphere: 5

Food: 5

Service: 5

Went 10 minutes after they opened on the first day. The teamwork communication was great - they were busy but the management had it organized while their trainer was helping them learn. Looks like the owner showed up while we were eating and checking in on his team. I think it was GM doing table touches. I use to visit tropical smoothie cafe living in Vegas and have visited the Shelbyville rd Louisville location and the excitement and excellence of today at the new Shelbyville location wax fantastic.

Atmosphere: 4

Food: 5

Service: 5