I rolled into Dunkin in Somerset for an afternoon pick-me-up at 2:30 on August 15. My coffee was barely warm, borderline cold for a regular hot coffee. Although I can’t understand that for the life of me how coffee from an actual coffee shop could ever come out cold, I was still polite when I simply asked if they had any fresh coffee as this one wasn’t very hot. The individual at the window was very put out and bluntly stated that she could brew more with no apology. She then brought the fresh coffee to me and again offered no apology or even a generic “thank you”. She really got chapped when I said that I was also waiting for another drink that still hadn’t come out. It’s always really nice to feel like a business is doing you a favor to sell something to you. I’d let this slide if this were a first time occurrence, but I’ve had consistently pathetic service at this establishment and I won’t be going back.
Atmosphere: 3
Food: 1
Service: 1
Bryson
This place has the best donuts in town and good service and atmosphere and good customer service skills
Atmosphere: 5
Food: 5
Service: 5
T.J. Blevins
Please add a tip option to the cc machine!
Atmosphere: 5
Food: 5
Service: 5
Kelly Joe Glaze
I did a mobile order and they didn't have nothing that I ordered and then the drink I ordered was watered down
Atmosphere: 2
Food: 1
Service: 2
free spirit
Hoping management sees this and can resolve the problems. These are the worst donuts I’ve ever had. They have barely any icing, no glaze, are stale, and everything you get has a fruity cigarette taste every time. I tried them this morning to see if I get them fresh right as soon as they open if it’s different and it’s not. It smells in there too. I hope they fix these problems.
I don’t understand how a chain restaurant can mess up the donuts.
Atmosphere: 2
Food: 1
Service: 2
Brandy Grubb
The drinks are NEVER consistent. A few of the girls are so nice and help . A few should just never work customer service ever.
Atmosphere: 3
Food: 2
Service: 3
Chris Dunnam
Tables not clean, the outages are not reflected on the menu and with all the trouble, there was no compensation. Can't tell what there out of and if proper replacement is equal value
Its called dunkin donuts, when we asked where are all the donuts they just said they dont have any, so why this place is called donuts if they dont make any
Annalise Keats
I put a mobile order in this morning and my two coffees still weren’t done when I arrived there 20 minutes later. Terrible service, I’d rather wait in the long line at Baxter’s Coffee.
I rolled into Dunkin in Somerset for an afternoon pick-me-up at 2:30 on August 15. My coffee was barely warm, borderline cold for a regular hot coffee. Although I can’t understand that for the life of me how coffee from an actual coffee shop could ever come out cold, I was still polite when I simply asked if they had any fresh coffee as this one wasn’t very hot. The individual at the window was very put out and bluntly stated that she could brew more with no apology. She then brought the fresh coffee to me and again offered no apology or even a generic “thank you”. She really got chapped when I said that I was also waiting for another drink that still hadn’t come out. It’s always really nice to feel like a business is doing you a favor to sell something to you. I’d let this slide if this were a first time occurrence, but I’ve had consistently pathetic service at this establishment and I won’t be going back.
Atmosphere: 3
Food: 1
Service: 1
This place has the best donuts in town and good service and atmosphere and good customer service skills
Atmosphere: 5
Food: 5
Service: 5
Please add a tip option to the cc machine!
Atmosphere: 5
Food: 5
Service: 5
I did a mobile order and they didn't have nothing that I ordered and then the drink I ordered was watered down
Atmosphere: 2
Food: 1
Service: 2
Hoping management sees this and can resolve the problems. These are the worst donuts I’ve ever had. They have barely any icing, no glaze, are stale, and everything you get has a fruity cigarette taste every time. I tried them this morning to see if I get them fresh right as soon as they open if it’s different and it’s not. It smells in there too. I hope they fix these problems.
I don’t understand how a chain restaurant can mess up the donuts.
Atmosphere: 2
Food: 1
Service: 2
The drinks are NEVER consistent. A few of the girls are so nice and help . A few should just never work customer service ever.
Atmosphere: 3
Food: 2
Service: 3
Tables not clean, the outages are not reflected on the menu and with all the trouble, there was no compensation. Can't tell what there out of and if proper replacement is equal value
Atmosphere: 2
Food: 4
Service: 1
Live off
Atmosphere: 5
Food: 5
Service: 5
Too expensive for donuts
Atmosphere: 3
Food: 3
Service: 3
It's dunking donuts, they have the best coffee.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cashier had bad attitude.. manager was great!
Atmosphere: 4
Food: 5
Service: 1
Its called dunkin donuts, when we asked where are all the donuts they just said they dont have any, so why this place is called donuts if they dont make any
I put a mobile order in this morning and my two coffees still weren’t done when I arrived there 20 minutes later. Terrible service, I’d rather wait in the long line at Baxter’s Coffee.
Atmosphere: 1
Food: 1
Service: 1
Good service
Coffee is great.
Food: 4
Service: 5
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