Heine Brothers Coffee - Chenoweth Lane

I love the Highlands location. And the one near Poplar Level. But the staff at St. Matthews/Chenoweth is RUDE! Will not be back.

I have become a regular of the Bardstown Road location in Louisville. The coffee and the food is always consistently good but It is the constant, great customer service that keeps bringing me back. I wish I could send this with all of the staff names that treat me so great but unfortunately, I do not know all of their names. Jess is one that truly stands out. Even if she is not working the window, if she hears my order over the speaker she makes it a point to say, hey. It is obvious that she is sincere about making sure the customers have a great experience.

Delicious coffee and friendly atenders, has become my favorite coffee shop in town

Atmosphere: 5

Food: 5

Service: 5

Family friendly and outside seating available

Atmosphere: 5

Food: 5

Service: 5

Allison was a nice as can be. They have one of the best iced coffees in the city. It was very walkable to everything around us.

Atmosphere: 4

Food: 5

Service: 4

Staff was RUDE. A mistake was made but they were unwilling to rectify and were rude in the process. Want to support local businesses, but I won’t be back to this specific location.

Service: 1

I stop by the store on Frankfort Ave Louisville ky to get my coffee at 3.25 pm employee name will told me he is about to close and he is not able to take any orders Store hours showing close at 7 pm and all doors unlocked and there is still customers setting inside This is unprofessional and if you plan to close lock the doors and put sign on the window

The people and the atmosphere here are amazing- it’s my favorite Heine Bros in Louisville for the vibes. But don’t order anything but a coffee drink here. When I ordered a London Fog, I just got hot tea with a splash of milk. And my banana Chaiberg (usually one of their specialties) didn’t have any chai mix in it at all.

Atmosphere: 5

Food: 3

Service: 5

Always love coming to this location! The employees are friendly and the drinks are on point.

Atmosphere: 5

Food: 5

Service: 5

The Heine App is a train wreck. I can't think of another retailer that has made such a poor job of rolling out new POS/App technology. And six months later still no fix. The staff are fed up with the technology that negatively impacts speed of service, significantly diminishes their tips and over-complicates each transaction. They tell me it was meant to be fixed in January, March and April, and here we are in May. This 15-year Heine devotee is jumping ship for other local options.

App now incentivizes you to order with mobile to use your rewards… okay, way less user friendly, but I finally bite after all these months and order for pick up in drive-thru. Pull up to the speaker and let them know I have a mobile order for (my name)… the woman at the speaker acts like I’m stupid for announcing that and spoke to me rudely ? Drinks were good at least.

Food: 4

Service: 1

I really like the way that this Cafe is set-up and it definitely has a very relaxing vibe. Moreso than your average coffee chain Cafe. Everything here is super comfortable, from the tables and comfortable chairs, to the relaxing music that is at a reasonable volume. For those reasons, this Cafe has be one my number one destination to come and do work, during the time that I'm here in Louisville. I came in at around 1w noon and even then there were 4 or 5 customers doing work on their laptops. There were at least employees that I saw working behind the counter, so ordering my drink was fast and painless. I ordered the large Creamy Vanilla Cold Brew Coffee. Additionally, I got the lueberry muffin to mun on. For the times that I e been here, its always been a chill and good esperience.

Misty was absolutely amazing this morning. She is patient and efficient! Thankful for a good interaction this morning.

Atmosphere: 5

Food: 4

Service: 5

Starbucks clone except with worse coffee and service.

Atmosphere: 3

Food: 3

Service: 1

Vegan cherry scone, coffee with a splash of almond milk has been my favorite for years there, plus relax on their cloth reading chair catching up on their supplied local news, wonderful hosts! I am there every Monday morning. :)

Vegetarian options: Vegan cherry scone

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastries