McDonald's

Name: McDonald's
Address: 5015 Shelbyville Rd, St. Matthews, Kentucky, 40207, US
Telephone: (502) 679-2160
Price range: $
Rating: 2.7

$ • Fast Food, Burgers, Coffee Shops

Hours:
5015 Shelbyville Rd, St Matthews
(502) 679-2160

Menu Order Online

About McDonald's

McDonald's offers great food, but attention to detail can be lacking. While meals are tasty, mistakes can occur, such as incorrect orders. Service can also be unfriendly and confusing, with issues like missing straws and condiments. However, the restaurant's playground and seating area make it a great spot for families, despite some cleanliness and condiment issues.

The restaurant has recently reinstated the SnackWrap to its menu, but there seems to be a problem with requests to leave the shredded cheese off the item. Customers have had to return their SnackWraps multiple times due to the kitchen not being able to get the order right, even when the cashier notes the request.

Customers have also reported rude and annoyed responses from the staff when requesting small additions like extra sauce for their breakfast burritos. The management has been encouraged to remind the team to treat customers with kindness and respect, as customer service is highly important.

Despite these issues, the restaurant has also received positive feedback. Customers have praised the fast and fresh breakfast, with the food being steaming hot and the chicken on the chicken biscuit being a generous size. The sausage McGriddle was described as the perfect temperature and delicious, and the caramel frappe was noted as the perfect drink.