Under new management great quality! Friendly customer service
Latisha Eastham
Always get pizza that's cooked evenly and done
Holli Nierling
Nick has fabulous customer service and did a great job on all of our pizzas today!! Everything came out quicky and he was verk kind. Will order from this location in the future!
K E
Zero stars Actually
Courtney Leazier
This place is terrible my garlic knots were covered in pizza sauce , did not bring my drink, wings were supposed to be boneless it was definitely bone in. I love papa John’s but this one in Versailles is an awful. Food looks like it’s just thrown together in a hurry as well. So sloppy! Shift leader tried to justify , but this has been a problem a few times. I will never order from them again.
Efrain Najera
Just when there at the ordering online waiting in the car for almost 30 minutes and the pizza was still not ready. Had ordered the pizza at 11:50 and was still not ready by 12:40 after it said it was ready. I sent my son to get it inside the store and he was told that it wasn’t ready and we had to wait another 20 minutes until I decided to go in and when I saw that it was already there I decided I didn’t want it anymore, they didn’t offer anything or nothing and it just made me mad and I sit and Car for 30 minutes for pizza of a fast food restaurant
Service: 1
Jared Psak
Busy. When ordering, hit 5 on the phone menu to talk to the location itself - the call center doesnt get times right. Decent food I guess.
Atmosphere: 2
Food: 4
Service: 4
Sherrie Capp
Ordered delivery on two large pan pizzas. Thin as paper, the cheese one had almost no cheese and couldn't find any sauce. Huge disappointment. Never bothered to try the meat pizza. Yuck.
Tilissa Garrett
Food is ALWAYS got a pile of Grease on top of the pizza! The pizza is never completely cut!! There is always something wrong with our order the past two times we ordered the cinnamon Pull-A-Part desert and it was hard as a rock nobody ate it!! When you call Papa John's they never answer the phone it always goes to the call center!! We will not be eating Papa John's until they're under New Management and new employees!! The food is DISGUSTING!! ? ?
Atmosphere: 1
Food: 1
Service: 1
Davida French
Food is consistently good and staff very friendly and professional.
I recently ordered from Papa John's in Versailles, KY, and unfortunately, my experience left much to be desired. On 1/1/24, our order, including pizza, wings, and cheese sticks, was missing the extra marinara sauce we paid an additional $1.18 for. I contacted Dustin, who was initially helpful, assuring us a $10 discount on our next order.However, when I called to place an order on 1/06/24 and Dustin was off, the store manager, Josh, refused to honor the promised $10 discount. Despite the inconvenience caused by their $1.18 mistake, I encountered unhelpful and inconsistent customer service from Josh. It's disappointing when a simple request for missing sauce turns into a hassle and highlights the need for improved customer service consistency at this location.
Atmosphere: 1
Food: 1
Service: 1
Christa Williams
There was a long hair not on the pizza but BAKED into the crust of the pizza. Looks like I'm going back to Domino's. I like my pizza without hair.
Atmosphere: 5
Food: 1
Service: 5
Michael Nickels
Door Dash is ruining your business. I got my food and all the boxes was crushed. Dasher pulled up with a car load of people and didn't have change. Called the store and the only thing the manager wanted to do was give me credit for next time. I wanted my food replaced.
Atmosphere: 1
Food: 1
Service: 1
Ashley Lewis
Absolutely the best papa johns I've been!!! Can't say enough good things about this place, the food is always top notch an the workers are polite an great!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Pull Apart, Sausage Pizza, Pepperoni Pizza, The Works Pizza, Jalapeno Popper Rolls, Double Chocolate Chip Brownie, Chocolate Chip Cookie, Papa
Under new management great quality! Friendly customer service
Always get pizza that's cooked evenly and done
Nick has fabulous customer service and did a great job on all of our pizzas today!! Everything came out quicky and he was verk kind. Will order from this location in the future!
Zero stars
Actually
This place is terrible my garlic knots were covered in pizza sauce , did not bring my drink, wings were supposed to be boneless it was definitely bone in. I love papa John’s but this one in Versailles is an awful. Food looks like it’s just thrown together in a hurry as well. So sloppy! Shift leader tried to justify , but this has been a problem a few times. I will never order from them again.
Just when there at the ordering online waiting in the car for almost 30 minutes and the pizza was still not ready. Had ordered the pizza at 11:50 and was still not ready by 12:40 after it said it was ready. I sent my son to get it inside the store and he was told that it wasn’t ready and we had to wait another 20 minutes until I decided to go in and when I saw that it was already there I decided I didn’t want it anymore, they didn’t offer anything or nothing and it just made me mad and I sit and Car for 30 minutes for pizza of a fast food restaurant
Service: 1
Busy. When ordering, hit 5 on the phone menu to talk to the location itself - the call center doesnt get times right. Decent food I guess.
Atmosphere: 2
Food: 4
Service: 4
Ordered delivery on two large pan pizzas. Thin as paper, the cheese one had almost no cheese and couldn't find any sauce. Huge disappointment. Never bothered to try the meat pizza. Yuck.
Food is ALWAYS got a pile of Grease on top of the pizza! The pizza is never completely cut!! There is always something wrong with our order the past two times we ordered the cinnamon Pull-A-Part desert and it was hard as a rock nobody ate it!! When you call Papa John's they never answer the phone it always goes to the call center!! We will not be eating Papa John's until they're under New Management and new employees!! The food is DISGUSTING!! ? ?
Atmosphere: 1
Food: 1
Service: 1
Food is consistently good and staff very friendly and professional.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Always hot, always good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Pizza, Pepperoni Pizza
I recently ordered from Papa John's in Versailles, KY, and unfortunately, my experience left much to be desired. On 1/1/24, our order, including pizza, wings, and cheese sticks, was missing the extra marinara sauce we paid an additional $1.18 for. I contacted Dustin, who was initially helpful, assuring us a $10 discount on our next order.However, when I called to place an order on 1/06/24 and Dustin was off, the store manager, Josh, refused to honor the promised $10 discount. Despite the inconvenience caused by their $1.18 mistake, I encountered unhelpful and inconsistent customer service from Josh. It's disappointing when a simple request for missing sauce turns into a hassle and highlights the need for improved customer service consistency at this location.
Atmosphere: 1
Food: 1
Service: 1
There was a long hair not on the pizza but BAKED into the crust of the pizza. Looks like I'm going back to Domino's. I like my pizza without hair.
Atmosphere: 5
Food: 1
Service: 5
Door Dash is ruining your business. I got my food and all the boxes was crushed. Dasher pulled up with a car load of people and didn't have change. Called the store and the only thing the manager wanted to do was give me credit for next time. I wanted my food replaced.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the best papa johns I've been!!! Can't say enough good things about this place, the food is always top notch an the workers are polite an great!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Pull Apart, Sausage Pizza, Pepperoni Pizza, The Works Pizza, Jalapeno Popper Rolls, Double Chocolate Chip Brownie, Chocolate Chip Cookie, Papa
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