The drive thru wait was long and only one car in front of us. The fries were not hot or fresh, they were DRENCHED in grease and soggy. I put them in the air fryer when we got home and that didn't help so in the garbage they went, literally inedible.
We weren't given any straws with 2 diet coke and shake so couldn't drink our beverages on the way home.
All this for $27, so disappointing! It will be a long while, if ever that we return to this location, just absolutely horrible that employees think it's OK to serve food like that for nearly $30, we could've (and will next time) went anther anywhere and gotten fresher food, do better!
Food: 1
Service: 2
Russell Beach
Love their breakfast especially their biscuits and gravy and potato cakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes
chad riley
Andrew was cool. Made my Meat Mountain sandwich off the secret menu himself and smiled as he handed it over.
Atmosphere: 5
Food: 5
Service: 5
Francisco Berro
Fries were a little overdone but the club sandwich really hit the spot.
Atmosphere: 5
Food: 4
Service: 5
Hunter Miller
Really nice costumer service and awesome food
Atmosphere: 5
Food: 5
Service: 5
Travis Bohlz
This is my new dinner spot! This place is always reliable. The food is always fresh and delicious. The place is really clean every time I stop in they are always friendly and seem to stay busy keeping the place fresh. I would recommend for quick hot food with great customer service always.
Atmosphere: 5
Food: 5
Service: 5
Jenny Knab
The food was fresh and hot. Place was clean and lots of parking. Employees were friendly and everything was clean and stocked. I would suggest it for a spot to get a quick meal.
Atmosphere: 5
Food: 5
Service: 5
David Gary
Came in today around 4 pm and I was pleasantly surprised at how clean and inviting it was there. The bathrooms were even so clean which is surprising for any fast food restaurant. The ladies up front were very funny and nice. Food was fresh and hot and served very quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Beef and Cheddar, Sandwich, Potato Cakes, Classic Beef 'N Cheddar
monster vapors
This Arby's is terrible I put my door dash pick up order in 15 minutes before arriving, got to the windows show my order they then pull me up behind another customer to wait he pulled away about 5 minutes later after getting his food, I then pulled forward as instructed at the window, then proceeded to wait another 20 minutes while all the cars behind me were handled before they came out to give me my food. The bags were sealed as they should have been however they literally only packed half the food so upon arriving home to my family for dinner we start to unpack the bags and so my son and daughter didnt get their food at all! I personally only ordered this way because my knee is in a brace right now and im not supposed to be on it to much. That makes this that much worse cause now I have to go back to the store to get the food which is 20 minutes away so cold food for me and nothing for my kids till I get back home if there were a way to leave negative stars I would this Arby's needs a serious overhaul and thats sad to say because its the newest Arby's in Northern Kentucky and youd think they don't have an adult working there period. Hopefully they turn things around but I won't be going back to find out.
Atmosphere: 1
Food: 1
Service: 1
kevin colwell
Everything usually goes well going through the drive thru. I haven't had any problems.
What a disorganized mess. The food didn't taste right. There were ingredients missing. The app ordering was problematic. The employees were so confused about what order they were filling. This was midday on a Friday and they weren't busy. Just a bad experience overall. Will make a note to bypass this one.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Curly Fries
Terrri Moffett
Asked drive thru girl for sauces and told me x2 that it was in the bag , and guess what?! Wasn't in there! Very 😠😡
Atmosphere: 2
Food: 4
Service: 2
Tonya Iles
The service was so slow the food was cold except for my kids chicken stripe the drink orders were wrong we were waiting in line for almost 20 minutes they almost forgot to give us straws didn't get any napkins my husband's Ruben was so sloppy and messy that the sauce was all over the whole wrapper and the outside of the sandwich and my classic beef and cheddar had almost no cheese sauce and was cold the curly fries were so cold they should have started a new batch and thrown them out it was all over a terrible experience do not recommend this particular site
Atmosphere: 1
Food: 1
Service: 1
Bentley Combs
Horrible, rude staff!! Left my sandwich out of my order and then was very rude ! Live 25 mins away and had to go back to get it and they were extremely rude over their mistake. Don't go here.
Amy Hester
Very concerned about your employees hygiene. Went by to use the restroom and get a drink and I witnessed a female employee walk right out of a stall and straight back out to work without washing her hands. Gross! Needless to say I didn't end up purchasing anything here today and probably won't be in the future. The only reason I am not giving it a 1 star is because I can't give my opinion on the service or food.
The drive thru wait was long and only one car in front of us.
The fries were not hot or fresh, they were DRENCHED in grease and soggy. I put them in the air fryer when we got home and that didn't help so in the garbage they went, literally inedible.
We weren't given any straws with 2 diet coke and shake so couldn't drink our beverages on the way home.
All this for $27, so disappointing! It will be a long while, if ever that we return to this location, just absolutely horrible that employees think it's OK to serve food like that for nearly $30, we could've (and will next time) went anther anywhere and gotten fresher food, do better!
Food: 1
Service: 2
Love their breakfast especially their biscuits and gravy and potato cakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes
Andrew was cool. Made my Meat Mountain sandwich off the secret menu himself and smiled as he handed it over.
Atmosphere: 5
Food: 5
Service: 5
Fries were a little overdone but the club sandwich really hit the spot.
Atmosphere: 5
Food: 4
Service: 5
Really nice costumer service and awesome food
Atmosphere: 5
Food: 5
Service: 5
This is my new dinner spot! This place is always reliable. The food is always fresh and delicious. The place is really clean every time I stop in they are always friendly and seem to stay busy keeping the place fresh. I would recommend for quick hot food with great customer service always.
Atmosphere: 5
Food: 5
Service: 5
The food was fresh and hot. Place was clean and lots of parking. Employees were friendly and everything was clean and stocked. I would suggest it for a spot to get a quick meal.
Atmosphere: 5
Food: 5
Service: 5
Came in today around 4 pm and I was pleasantly surprised at how clean and inviting it was there. The bathrooms were even so clean which is surprising for any fast food restaurant. The ladies up front were very funny and nice. Food was fresh and hot and served very quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Beef and Cheddar, Sandwich, Potato Cakes, Classic Beef 'N Cheddar
This Arby's is terrible I put my door dash pick up order in 15 minutes before arriving, got to the windows show my order they then pull me up behind another customer to wait he pulled away about 5 minutes later after getting his food, I then pulled forward as instructed at the window, then proceeded to wait another 20 minutes while all the cars behind me were handled before they came out to give me my food. The bags were sealed as they should have been however they literally only packed half the food so upon arriving home to my family for dinner we start to unpack the bags and so my son and daughter didnt get their food at all! I personally only ordered this way because my knee is in a brace right now and im not supposed to be on it to much. That makes this that much worse cause now I have to go back to the store to get the food which is 20 minutes away so cold food for me and nothing for my kids till I get back home if there were a way to leave negative stars I would this Arby's needs a serious overhaul and thats sad to say because its the newest Arby's in Northern Kentucky and youd think they don't have an adult working there period. Hopefully they turn things around but I won't be going back to find out.
Atmosphere: 1
Food: 1
Service: 1
Everything usually goes well going through the drive thru.
I haven't had any problems.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
What a disorganized mess. The food didn't taste right. There were ingredients missing. The app ordering was problematic. The employees were so confused about what order they were filling. This was midday on a Friday and they weren't busy. Just a bad experience overall. Will make a note to bypass this one.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Curly Fries
Asked drive thru girl for sauces and told me x2 that it was in the bag , and guess what?! Wasn't in there! Very 😠😡
Atmosphere: 2
Food: 4
Service: 2
The service was so slow the food was cold except for my kids chicken stripe the drink orders were wrong we were waiting in line for almost 20 minutes they almost forgot to give us straws didn't get any napkins my husband's Ruben was so sloppy and messy that the sauce was all over the whole wrapper and the outside of the sandwich and my classic beef and cheddar had almost no cheese sauce and was cold the curly fries were so cold they should have started a new batch and thrown them out it was all over a terrible experience do not recommend this particular site
Atmosphere: 1
Food: 1
Service: 1
Horrible, rude staff!! Left my sandwich out of my order and then was very rude ! Live 25 mins away and had to go back to get it and they were extremely rude over their mistake. Don't go here.
Very concerned about your employees hygiene. Went by to use the restroom and get a drink and I witnessed a female employee walk right out of a stall and straight back out to work without washing her hands. Gross! Needless to say I didn't end up purchasing anything here today and probably won't be in the future. The only reason I am not giving it a 1 star is because I can't give my opinion on the service or food.
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