Excellent grocery store that is well stocked and clean. I generally find everything I want although I often use their Clicklist and find that many products are "in store only" which is a little frustrating. Overall, though no complaints, the staff is very helpful, the quality of fresh items is very good. my only suggestion/wish is that they would carry more "ethnic products" by expanding their Hispanic, Asian, etc. sections with with actual high-quality products from these regions
Jami Hayes Elam
I picked up a Kroger pickup order today (09/30/21) in Winchester at around 4pm and the woman working was so kind and helpful! I didn’t catch her name but she had beautiful curly brown hair. I really appreciated her patience and kindness today.
Diana W.
Horrible here today. One side of the self checkouts are closed down. Every line has people at least 5 deep. If you are going to do away with in person checkers for goodness sake make sure the self checkouts are working
Richard Freeman
Great place. All kinds of fresh naked produce…. Meat section was very large. Just a great place too get your food on
David G.
Kroger is always better than Walmart. I like the layout better. And the Kroger branded items are almost always tasty and high quality.
bradwN9107IR
I grab sushi from here at least once a week. It's a great quality, well prepared, and perfectly portioned for a decent little lunch or a late night snack.
brad-weekndadventure
I grab sushi from here at least once a week. It's a great quality, well prepared, and perfectly portioned for a decent little lunch or a late night snack.
Barry Warfield
Poor service, only 1 slow checkout lane open and poorly dressed employees!
Cassie G.
Kroger also has amazing deals. I like buying their 6 pack of Ale 8 in plastic bottles because they're usually on sale 4/$11. The staff are friendly and attentive. The checkout was quick today.
Keturah Shelton-Prophet
Be nice if they could control the people in there not wearing masks. Richmond Rd. Kroger was on point. This store lacks management skills.
I am writing this letter following my pick up a few days ago. I did a click list. My expectations were accurate items placed in my bags, fresh quality, and items not damaged. I also expected for longer wait time and out of stock items due to pandemic. I had these expectations because these items are personal needs for my family and I experienced good service in the past. I understand due to the time we are in that all items will not be available so I did receive most items correctly but my items were damaged due to carelessness. My bread was bagged with my juice and my chips were bagged with canned goods. Also, I received bologna with mold on the inside of the package and I ordered a large can of green beans and it was substituted for one small can. I received substitution for out of stock items as well. There was a standard gap between Kroger understanding my expectations and the service design. The click list service design has flaws and employees seem uninterested in doing that service to the best of their ability. My recommendation to the click list service is to better train your employees to be more aware and care about the work they are putting in. Train employees on how to properly bag grocery items and stay on them until they get into a habit of properly bagging items. Have your employees to take pride in making the customer happy! I am not upset but I just know the potential that your employees have and I want Kroger expound on that potential.
Jeannette Chrisley
In the midst of the pandemic:
Kim Redmon Flannery
Wow!!! What a great job this store and their employees are doing! Was really nervous about going to the grocery. Hadn’t been in 3 weeks. They made it much better. Cleaning and staying their distance. Thank you for working so hard to help keep us safe!
Jim N.
With the coronovirus advisories to avoid crowds, this week I tried two Kroger offerings that were new to me: (1) pick up ordering and (2) home delivery. They both worked great. For the pickup, my only problem was finding the pickup spot (it's behind the pharmacy pickup window....on the south wall of the building); the clerk delivered the bags to my car and gave me a receipt clearly denoting what was there and what was out of stock. Good service! Only added cost would have been approx $5 but waived for first few orders. For the delivery, the system sent me status when the picking began, updated on every item not in stock and offered substitutes for my response. Actual delivery was within 15 minutes of my request and very pleasant delivery person. Only added cost was approx $9 for pick and deliver. These are two excellent services and others should try....especially if you're ill, homebound, or if you're trapped in a pandemic!
Excellent grocery store that is well stocked and clean. I generally find everything I want although I often use their Clicklist and find that many products are "in store only" which is a little frustrating. Overall, though no complaints, the staff is very helpful, the quality of fresh items is very good. my only suggestion/wish is that they would carry more "ethnic products" by expanding their Hispanic, Asian, etc. sections with with actual high-quality products from these regions
I picked up a Kroger pickup order today (09/30/21) in Winchester at around 4pm and the woman working was so kind and helpful! I didn’t catch her name but she had beautiful curly brown hair. I really appreciated her patience and kindness today.
Horrible here today. One side of the self checkouts are closed down. Every line has people at least 5 deep. If you are going to do away with in person checkers for goodness sake make sure the self checkouts are working
Great place. All kinds of fresh naked produce…. Meat section was very large. Just a great place too get your food on
Kroger is always better than Walmart. I like the layout better. And the Kroger branded items are almost always tasty and high quality.
I grab sushi from here at least once a week. It's a great quality, well prepared, and perfectly portioned for a decent little lunch or a late night snack.
I grab sushi from here at least once a week. It's a great quality, well prepared, and perfectly portioned for a decent little lunch or a late night snack.
Poor service, only 1 slow checkout lane open and poorly dressed employees!
Kroger also has amazing deals. I like buying their 6 pack of Ale 8 in plastic bottles because they're usually on sale 4/$11. The staff are friendly and attentive. The checkout was quick today.
Be nice if they could control the people in there not wearing masks. Richmond Rd. Kroger was on point. This store lacks management skills.
Restaurantji Recommends
I am writing this letter following my pick up a few days ago. I did a click list. My expectations were accurate items placed in my bags, fresh quality, and items not damaged. I also expected for longer wait time and out of stock items due to pandemic. I had these expectations because these items are personal needs for my family and I experienced good service in the past. I understand due to the time we are in that all items will not be available so I did receive most items correctly but my items were damaged due to carelessness. My bread was bagged with my juice and my chips were bagged with canned goods. Also, I received bologna with mold on the inside of the package and I ordered a large can of green beans and it was substituted for one small can. I received substitution for out of stock items as well. There was a standard gap between Kroger understanding my expectations and the service design. The click list service design has flaws and employees seem uninterested in doing that service to the best of their ability. My recommendation to the click list service is to better train your employees to be more aware and care about the work they are putting in. Train employees on how to properly bag grocery items and stay on them until they get into a habit of properly bagging items. Have your employees to take pride in making the customer happy! I am not upset but I just know the potential that your employees have and I want Kroger expound on that potential.
In the midst of the pandemic:
Wow!!! What a great job this store and their employees are doing! Was really nervous about going to the grocery. Hadn’t been in 3 weeks. They made it much better. Cleaning and staying their distance. Thank you for working so hard to help keep us safe!
With the coronovirus advisories to avoid crowds, this week I tried two Kroger offerings that were new to me: (1) pick up ordering and (2) home delivery. They both worked great. For the pickup, my only problem was finding the pickup spot (it's behind the pharmacy pickup window....on the south wall of the building); the clerk delivered the bags to my car and gave me a receipt clearly denoting what was there and what was out of stock. Good service! Only added cost would have been approx $5 but waived for first few orders. For the delivery, the system sent me status when the picking began, updated on every item not in stock and offered substitutes for my response. Actual delivery was within 15 minutes of my request and very pleasant delivery person. Only added cost was approx $9 for pick and deliver. These are two excellent services and others should try....especially if you're ill, homebound, or if you're trapped in a pandemic!
Always fresh!