Puerta Grande Mexican Bar & Grill

Great choice for Mexican food!

Atmosphere: 4

Food: 4

Service: 4

Food is a good, but the service we had today was horrible. Gave us the wrong food, didn’t split the check correctly, no refills. When we finally went to pay, the young lady at the front was extremely rude. Went out of her way to show us how frustrated she was that we had separate checks. She’s just a teenager; so I didn’t say anything. But the attitude was ridiculous.
I understand some customers expect too much and are rude to the wait staff. We didn’t ask for anything special, didn’t complain about our food or anything. Zero reason for the wait staff to be upset with us. We used to come here all the time but after today we will never eat here again.

Food is a good, but the service we had today was horrible. Gave us the wrong food, didn’t split the check correctly, no refills. When we finally went to pay, the young lady at the front was extremely rude. Went out of her way to show us how frustrated she was that we had separate checks. She’s just a teenager; so I didn’t say anything. But the attitude was ridiculous.
I understand some customers expect too much and are rude to the wait staff. We didn’t ask for anything special, didn’t complain about our food or anything. Zero reason for the wait staff to be upset with us. We used to come here all the time but after today we will never eat here again.

Going to this restaurant after church was a bad idea. First of all we walked and the floor was wet and AC was broken. Me and my crew didn’t mind so we decided to still eat there (I regret doing so). My friend order queso for our chips and they found a hair in the dip and we’re still charged. They only received the freebie after complaint to management for the second time. I ordered a chicken and cheese quesadilla. And I waited a total of 40 minutes, while the rest of my party received their food, and were done eating by the time I got my food.They even tried bringing out my check before I got my food. I still payed full price. Also the waiters came up to our table to sing happy birthday to us when no one asked for it and it was no one in our parties birthday. Pleased to say I’ll be hesitant about returning.

Food: 2

Went today and had a horrible experience. Are order was taken and that was the last I seen of the server . The owner brought our cold food out then came back and told us it was because a big party came in . Yes I saw them come in 10 minutes after we ordered. My husband complained nothing was done but, blaming the server that apparently left without telling anyone. I paid full price for cold food and horrible service. The owner proved that he doesn't value the local costmers . I guess one family not returning will not hurt .

Atmosphere: 1

Food: 1

Service: 1

After reading the reviews, I should have avoided this place but I decided to try it myself. Low quality food with poor taste. Chips were hard and the salsa was spicy with little taste. You get lots of food but it is useless since it lacks quality taste. If you are a foodie, don’t waste your money or time. Left feeling grossed out. Will not be back.

Atmosphere: 1

Food: 1

Service: 2

This place has some of the best food!! I highly recommend this restaurant!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chimichanga

Really good food, good drinks at a reasonable price.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Taco Salad Fajitas Jalisco, Burrito Puerta Grande

Eating Good ? ? ? ? ☺️ An Early Birthday ? ? ? ? ? ? Dinner from A True ? ? ? ? Friend. We Treat. Each. Other to A. Good ? ? meals ? ? ? ? ? ? ?

Food: 5

Service: 5

The food wasn't that good but it wasn't bad.
They sure can't speak good English. I never did get what I wanted.

Atmosphere: 3

Food: 2

Love this place!

Atmosphere: 5

Food: 5

Service: 5

Love the food, service is always great and the prices are awesome.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salsa Chips, Rice & Refried Beans, Cheese Dip, Quesadilla, Guacamole

Okay first over $50 for takeout is a lot of money, when it’s 35 minutes late and some of the order was missing is enough to make anyone upset. I’m a regular takeout customer and this order in particular was missing items and the steak was very small.

great food and love it. hot and fresh

Found a hair in my food!!!! Don’t eat here!!!

Atmosphere: 1

Food: 1

Service: 1