Waited over 20 minutes for my food, door was locked and an employee had to open it for everyone who wanted to enter. All of the kiosk were not working and every surface I touched was sticky and dirty. The guy at the front counter was nice but when I asked about my online order I had to tell him in detail my order after giving him my name so I’m not sure if they cleared my order or what. Such a bad experience.
RGV Daily
Waited 30 minutes to get 10 piece nuggets. Ordering through app, the guy asked me what I ordered as soon as I parked. It was 9pm not busy at all, easily 25 cars went by after I parked. I went inside to ask for my order and they had lost track of it. They had to reprint it and finally got it after.
Atmosphere: 1
Food: 1
Service: 1
PEGGY BROWN
We always stop here on our way through Alexandria because we have a 3 year old who loves McDonald’s. We use the App so it’s always convenient and they have always been friendly and the food is always fresh and hot. The staff is always friendly and polite. That’s way we always stop by.
Parking: Parking lot
Kid-friendliness: Friendly environment, children are welcome not looked at like oh lord!! Smiling faces and our food is always fresh and hot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: dqp Double Quarter Pounder, French Fries, Chicken Mcnuggets
James Thomas
I had to wait at least 10 minutes to get my basic 10 McNuggets order when I had already ordered on the mobile app. The first contact was asking if I needed to order, and I responded that I ordered through the app. Since that point, my wait was not acknowledged. There were staff horseplaying, throwing things at other staff, shoes in hand and walking around in the kitchen near the food, letting people slide by with free drinks, etc. Also, the bathroom was not clean at all. There was a syringe on the floor and no soap in the dispenser to wash hands. How does the employee wash hands before returning to work? I am glad my son didn't see the drug syringe, but I was disgusted that I had to eat my food basically by just rinsing my hand under water and using a paper towel to feel clean. This is unacceptable McDonald's practice. I feel that the overstaffed late evening employees were making the manager on duty work everything while the rest enjoyed free food, drinks, and hourly pay. The manager (guy with a tie??) needs to be trained to delegate, enforce, and stay on top of customer service. He had the worst uniform to look like a manager. I had to take my food to the car to eat as there was too much unprofessionalism going on in there for the customers to eat peacefully. Even the customer feedback QR Code was disabled to send in any feedback.
Anyone Lorene
DO NOT GO HERE AFTER MIDNIGHT!!!!! The night staff doesn’t take orders, they NEVER have fresh food and they claim they are closed when the store is TWENTY FOUR HOURS!!!!!
THIS PLACE IS A JOKE!!!!!
Atmosphere: 1
Food: 1
Service: 1
Patrick Montgomery
Breakfast was GREAT . Sausage Biscuit Hitting A-1. Orange Juice crispy and cold. Charles brought a bright smile and welcoming conversation to our morning. Cashiers were amazing also. Awesome Location AND Service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Brown, Sausage Biscuit
Janice Jenkins
Food was hot and received it very quick. Order was correct, and customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Cher Ferry
Dietary restrictions: Love the different coffee options.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Sausage Biscuit, Bacon Egg and Cheese Sandwich
starryeyedprincess
Food was hot, fresh, and fast, but they gave me the wrong order. I couldn't go back and return it either. It was disappointing to say the least.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hash Brown
Paul Vingiello
Manager was large and in charge. That is tough with McD employees. Clean bathroom and fast service. It's what I want when traveling.
Lot was dirty as hell. Food all over the drive through area. Staff seemed nice and attentive.
Atmosphere: 3
Food: 4
Service: 5
Ignacio Sierra
Pumpkin Pies People to Bad Only
Atmosphere: 4
Food: 4
Service: 4
Waynette Dallmann
Food was good, not hot but ok
Atmosphere: 4
Food: 4
Service: 4
Denise Marks
Very lovely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Anonymous Anon
A possible forgotten mcdonalds location? The MENU on the monitors are flashing like they are busted, fries were crispy with lack of salt, ofc ice cream machine was broken, so instead of the ice cream I ordered they gave me a frappe, which is cheaper than the ice cream. Trash service, wouldn't recommend, no wonder the burger king here has more traffic. Sad excuse of a mcdonalds.
Waited over 20 minutes for my food, door was locked and an employee had to open it for everyone who wanted to enter. All of the kiosk were not working and every surface I touched was sticky and dirty. The guy at the front counter was nice but when I asked about my online order I had to tell him in detail my order after giving him my name so I’m not sure if they cleared my order or what. Such a bad experience.
Waited 30 minutes to get 10 piece nuggets. Ordering through app, the guy asked me what I ordered as soon as I parked. It was 9pm not busy at all, easily 25 cars went by after I parked. I went inside to ask for my order and they had lost track of it. They had to reprint it and finally got it after.
Atmosphere: 1
Food: 1
Service: 1
We always stop here on our way through Alexandria because we have a 3 year old who loves McDonald’s. We use the App so it’s always convenient and they have always been friendly and the food is always fresh and hot. The staff is always friendly and polite. That’s way we always stop by.
Parking: Parking lot
Kid-friendliness: Friendly environment, children are welcome not looked at like oh lord!! Smiling faces and our food is always fresh and hot.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: dqp Double Quarter Pounder, French Fries, Chicken Mcnuggets
I had to wait at least 10 minutes to get my basic 10 McNuggets order when I had already ordered on the mobile app. The first contact was asking if I needed to order, and I responded that I ordered through the app. Since that point, my wait was not acknowledged. There were staff horseplaying, throwing things at other staff, shoes in hand and walking around in the kitchen near the food, letting people slide by with free drinks, etc. Also, the bathroom was not clean at all. There was a syringe on the floor and no soap in the dispenser to wash hands. How does the employee wash hands before returning to work?
I am glad my son didn't see the drug syringe, but I was disgusted that I had to eat my food basically by just rinsing my hand under water and using a paper towel to feel clean. This is unacceptable McDonald's practice.
I feel that the overstaffed late evening employees were making the manager on duty work everything while the rest enjoyed free food, drinks, and hourly pay. The manager (guy with a tie??) needs to be trained to delegate, enforce, and stay on top of customer service. He had the worst uniform to look like a manager. I had to take my food to the car to eat as there was too much unprofessionalism going on in there for the customers to eat peacefully. Even the customer feedback QR Code was disabled to send in any feedback.
DO NOT GO HERE AFTER MIDNIGHT!!!!!
The night staff doesn’t take orders, they NEVER have fresh food and they claim they are closed when the store is TWENTY FOUR HOURS!!!!!
THIS PLACE IS A JOKE!!!!!
Atmosphere: 1
Food: 1
Service: 1
Breakfast was GREAT . Sausage Biscuit Hitting A-1. Orange Juice crispy and cold. Charles brought a bright smile and welcoming conversation to our morning. Cashiers were amazing also. Awesome Location AND Service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Brown, Sausage Biscuit
Food was hot and received it very quick. Order was correct, and customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Dietary restrictions: Love the different coffee options.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Sausage Biscuit, Bacon Egg and Cheese Sandwich
Food was hot, fresh, and fast, but they gave me the wrong order. I couldn't go back and return it either. It was disappointing to say the least.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hash Brown
Manager was large and in charge. That is tough with McD employees. Clean bathroom and fast service. It's what I want when traveling.
Restaurantji Recommends
Lot was dirty as hell. Food all over the drive through area. Staff seemed nice and attentive.
Atmosphere: 3
Food: 4
Service: 5
Pumpkin Pies People to Bad Only
Atmosphere: 4
Food: 4
Service: 4
Food was good, not hot but ok
Atmosphere: 4
Food: 4
Service: 4
Very lovely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
A possible forgotten mcdonalds location? The MENU on the monitors are flashing like they are busted, fries were crispy with lack of salt, ofc ice cream machine was broken, so instead of the ice cream I ordered they gave me a frappe, which is cheaper than the ice cream. Trash service, wouldn't recommend, no wonder the burger king here has more traffic. Sad excuse of a mcdonalds.
Atmosphere: 2
Food: 1
Service: 1
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