My salesperson “T” at the Mall of Louisiana was great. He made the experience by knowing what to recommend and overall amazing personality! Thx again T!
Atmosphere: 5
Food: 5
Service: 5
Melanie Michelle
I cannot find my receipt to save my life but I’ll never forget the service I received on the day of my birthday 10/01/24! The associate was super nice, friendly, and helpful! His name was “T” I remember that much but I was trying to find the receipt for his full name. I hope he hasn’t quit or anything because in my opinion he’s deserves a raise and more! My birthday wasn’t going as planned and I was worried but he put my mind at ease😊thank you so much friend, I hope to see you again! Sorry I was late with feedback but I surely did not forget❤️❤️thank you!
Atmosphere: 5
Food: 5
Service: 5
Chasity Ricard
Max was an amazing help the food and service was great very awesome people must go try.
I recently had a disappointing experience at Auntie Anne’s that I feel compelled to share, especially regarding one particular employee who made the visit quite uncomfortable. The shop is known for its delicious pretzels, and I was looking forward to a quick snack. Unfortunately, my experience was marred by the rude behavior of one of the women working there. From the moment I approached the counter, she seemed disinterested and dismissive. Her tone was sharp, and she made snide comments about what customers were wearing, including my own outfit. Instead of feeling welcomed, I felt judged and unwelcome in a place that prides itself on being a community spot. What struck me as particularly concerning was the underlying racist tone of her comments. It was disheartening to witness such behavior in a public setting. After bringing this to the attention of management, it appears that no action was taken. The fact that this employee has not been addressed or let go is disappointing. Customer service should foster an inclusive and respectful atmosphere, and it’s clear that this individual does not align with those values. While the pretzels themselves are pretty good, the experience overshadowed the food. I don't think I can recommend a place that allows discrimination and rudeness to persist without consequence. It’s a shame because Auntie Anne’s has the potential to be a beloved local spot, but without addressing this employee's behavior, they risk losing customers who value respect and kindness. Rating: ★☆☆☆☆ (1/5 stars)
Atmosphere: 1
Food: 1
Service: 1
Brandy Gomez
The guy who worked there Lanin was such an awesome person he helped me get my birthday reward and he was so nice. Definitely best Auntie Anne’s experience.
Overcooked, dense, and DRY!!!! Even with sauce the nuggets didn’t taste good. Almost $14 for bread?!? Then give me something GOOD, please. Awful. Now I have to go spend another $14 on something that is hopefully better.
Tonya K
This is a horrible establishment, a supervisor by the name of Connie was very unprofessional and did not wear any gloves while handling my pretzels, after getting my pretzels I was notified by 2 previous employee’s that they have a roach problem and was kicked trash at by said supervisor Connie. Then was fired by manager linen for expressing their issues about Supervisor Connie. I was honestly disgusted by what l was told. Manager Linen and Supervisor Connie are 2 very disrespectful people by what I have heard and I will not be be visiting this pretzel place anytime soon. They have horrible customer service and doesn’t respect anyone working there.
Carlson T
This is a horrible establishment, a supervisor by the name of Connie was very unprofessional and did not wear any gloves while handling my pretzels, after getting my pretzels I was notified by 2 previous employee’s that they have a roach problem and was kicked trash at by said supervisor Connie. Then was fired by manager linen for expressing their issues about Supervisor Connie. I was honestly disgusted by what l was told. Manager Linen and Supervisor Connie are 2 very disrespectful people by what I have heard and I will not be be visiting this pretzel place anytime soon. They have horrible customer service and doesn’t respect anyone working there.
niya jones
i worked here for a month do not eat here terrible customer service, Connie does not wash her hands and is very disrespectful towards customers i recommend she doesnt hand you your food. They need an inspector here becuase lord have mercy ROACHES everywhere all on the satled preztel nuggets and all on the counter where we hand yall the food. everybody here is very disrespectful and i highly recommend you go to the preztel twister much more cleaner, plus they have a weird smell that comes from the oven, one time a roach was in the oven, go to pretzel twister?
Jai Richard
Pls do not eat here I’ve worked there for a month and roaches were everywhere the employees are so rude it’s all around not a place you would want to eat ! … instead of them cleaning up Connie would Jut put things over the roaches so you wouldn’t see it which is very unsanitary…
Best soft pretzels around
Atmosphere: 5
Food: 5
Service: 5
My salesperson “T” at the Mall of Louisiana was great. He made the experience by knowing what to recommend and overall amazing personality! Thx again T!
Atmosphere: 5
Food: 5
Service: 5
I cannot find my receipt to save my life but I’ll never forget the service I received on the day of my birthday 10/01/24! The associate was super nice, friendly, and helpful! His name was “T” I remember that much but I was trying to find the receipt for his full name. I hope he hasn’t quit or anything because in my opinion he’s deserves a raise and more! My birthday wasn’t going as planned and I was worried but he put my mind at ease😊thank you so much friend, I hope to see you again! Sorry I was late with feedback but I surely did not forget❤️❤️thank you!
Atmosphere: 5
Food: 5
Service: 5
Max was an amazing help the food and service was great very awesome people must go try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
Good customer service but too expensive
Atmosphere: 3
Food: 4
Service: 5
I recently had a disappointing experience at Auntie Anne’s that I feel compelled to share, especially regarding one particular employee who made the visit quite uncomfortable.
The shop is known for its delicious pretzels, and I was looking forward to a quick snack. Unfortunately, my experience was marred by the rude behavior of one of the women working there. From the moment I approached the counter, she seemed disinterested and dismissive. Her tone was sharp, and she made snide comments about what customers were wearing, including my own outfit. Instead of feeling welcomed, I felt judged and unwelcome in a place that prides itself on being a community spot.
What struck me as particularly concerning was the underlying racist tone of her comments. It was disheartening to witness such behavior in a public setting. After bringing this to the attention of management, it appears that no action was taken. The fact that this employee has not been addressed or let go is disappointing. Customer service should foster an inclusive and respectful atmosphere, and it’s clear that this individual does not align with those values.
While the pretzels themselves are pretty good, the experience overshadowed the food. I don't think I can recommend a place that allows discrimination and rudeness to persist without consequence. It’s a shame because Auntie Anne’s has the potential to be a beloved local spot, but without addressing this employee's behavior, they risk losing customers who value respect and kindness.
Rating: ★☆☆☆☆ (1/5 stars)
Atmosphere: 1
Food: 1
Service: 1
The guy who worked there Lanin was such an awesome person he helped me get my birthday reward and he was so nice. Definitely best Auntie Anne’s experience.
Atmosphere: 5
Food: 5
Service: 5
Love the bubble tea an the
Atmosphere: 5
Food: 5
Service: 5
Food tasted old and stale
I was judged before have an interview.
Restaurantji Recommends
Overcooked, dense, and DRY!!!! Even with sauce the nuggets didn’t taste good. Almost $14 for bread?!? Then give me something GOOD, please. Awful. Now I have to go spend another $14 on something that is hopefully better.
This is a horrible establishment, a supervisor by the name of Connie was very unprofessional and did not wear any gloves while handling my pretzels, after getting my pretzels I was notified by 2 previous employee’s that they have a roach problem and was kicked trash at by said supervisor Connie. Then was fired by manager linen for expressing their issues about Supervisor Connie. I was honestly disgusted by what l was told. Manager Linen and Supervisor Connie are 2 very disrespectful people by what I have heard and I will not be be visiting this pretzel place anytime soon. They have horrible customer service and doesn’t respect anyone working there.
This is a horrible establishment, a supervisor by the name of Connie was very unprofessional and did not wear any gloves while handling my pretzels, after getting my pretzels I was notified by 2 previous employee’s that they have a roach problem and was kicked trash at by said supervisor Connie. Then was fired by manager linen for expressing their issues about Supervisor Connie. I was honestly disgusted by what l was told. Manager Linen and Supervisor Connie are 2 very disrespectful people by what I have heard and I will not be be visiting this pretzel place anytime soon. They have horrible customer service and doesn’t respect anyone working there.
i worked here for a month do not eat here terrible customer service, Connie does not wash her hands and is very disrespectful towards customers i recommend she doesnt hand you your food. They need an inspector here becuase lord have mercy ROACHES everywhere all on the satled preztel nuggets and all on the counter where we hand yall the food. everybody here is very disrespectful and i highly recommend you go to the preztel twister much more cleaner, plus they have a weird smell that comes from the oven, one time a roach was in the oven, go to pretzel twister?
Pls do not eat here I’ve worked there for a month and roaches were everywhere the employees are so rude it’s all around not a place you would want to eat ! … instead of them cleaning up Connie would Jut put things over the roaches so you wouldn’t see it which is very unsanitary…
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