Buffalo Wild Wings

Dine in around 10:30pm and when we were seated the tables were dirty and trash was under the booth. We moved to another and trash was under that booth as well. Took a long time to order. Ordered a strawberry margarita and that was good but served it in a chipped cup that could have cut my lip if I drunk out of it. We went ahead and d ordered Togo to leave.

Atmosphere: 2

Food: 2

Service: 2

Food was very hot & fresh and it was a to-go order highly recommend it GO TO FOR BEST WINGS IN BATON

Atmosphere: 5

Food: 5

Service: 5

Went to enjoy some wings with my wife after a dr appt. Waited for forever to be seated, staff steadily walking around us. FINALLY, someone tells the staff you have people out here waiting!!! So this employee comes out, tells us to follow her.. she proceeds to throw menus on the table and walks off. We waited for a few minutes as she waited on tables that came in after us. I asked a guy waiting on the table beside us that was set after us, when someone was going to take our order. He said well I guess i can if yall ready, if not I can get someone else... we said sir we have been here for 20 minutes and haven't even gotten drinks. He said well I don't know who your server is. We said ok and walked out. Rudest place and service ever. Can't wait the food because we never go anything!!! Went across to smalls and enjoyed some sliders. We wont be back!!

Atmosphere: 1

Food: 1

Service: 1

The service here was extremely inexcusable!!! VERY RUDE acted as if we didn't even exist the moment we walked in the door!! Didn't even get to order anything! SO WE LEFT.. I WILL NEVER RETURN HERE AND I WILL LET EVERYBODY ELSE KNOW THE DISRESPECT!! RIDICULOUS

Great wings, always are…But mind you, do not order the Blazin’ one if you ain’t ready for your whole mouth to burn!
The maple habanero sauce was nice, all their burgers especially the mushroom swiss is soo good.
Children love their slider burger and fries…
Love me some mojito or some kind of margarita they got passionfruit flavor.
Nice waiter and waitress and not too long of a wait for the food, then you can play trivia games on their app and see live score on the board

Atmosphere: 5

Food: 5

Service: 4

Food was good service was great

Atmosphere: 5

Food: 4

Service: 4

Great atmosphere for game time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless, French Fries

Friendly staff, food was hot & fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo, Chicken Wings

Waitress did not bring out our appetizer waited almost an hour for food we didn't want the appetizer once she brung it. But we were thankful to eat some where. Could of done a better job

This workers at this location needs to be fired. The manager is just as bad. They called the manager and we were refused help . I will be calling headquarters tomorrow morning and will make sure this is solved. We placed an order with Uber and some of our order was missing. We ordered 60 wings and spent a large amount. Not only was some of our order missing the wings looked very old and were dry and cold. They reheated the wings and handed us back the wrong order . We went to the location to have our order fixed and the manager refused to help us or replace the order. We ended up paying over 60 dollars for food that was not edible. I will take higher action to make sure this is resolved. I advise all to go to another location until they can get h the is store corrected.

Atmosphere: 1

Food: 1

Service: 1

Waited for 20 minutes no even looked at. I saw 5 waiters on their phones while waiting for a table, so we walked out and took our business elsewhere. Keep in mind way over half the tables were completely open and clean, but we were just ignored.

Atmosphere: 2

Food: 1

Service: 1

Ordered online at 7:15. My boyfriend arrived at 7:30. He sat there for over an hour waiting for our food. He gets home and half of our order is missing. Tried calling. Kept placing me on hold for 10 minutes. Awful awful awful. If y’all are going to continue to be this terrible, just shut down.

Atmosphere: 1

Food: 1

Service: 1

What is the name of the lady working the bar Tuesday dec 10 2024 at 6:00? Please at Bluebonnet blvd baton rouge LA buffalo wild wings?

My street tacos were cold, twice and the wait was at least a hour, they did give me a 3rd alter alternative on the house. It was about 10pm when I went and after 11pm when I ate.... I sat at the bar and the bartenders were working non stop and made sure I was good!

Atmosphere: 5

Food: 3

Service: 4

I thought everything was great until I finally got to my place and was able to sit down to eat to discover there was not any dipping sauce… No ranch, no blue cheese nothing and I was not happy!
Talked to asist Mgr Angel (sweetheart) and said that she spoke to the manager “Christal” who said they could give me a five dollar gift certificate. lol. Really?
I advised her that was not acceptable to me. I told her I was not trying to get the entire order made for me again, but that I did expect to get at least a 10 piece of boneless wings with dipping sauce.
So she put me on hold and went back to talk to Ms crystal only to come back and tell me the five dollar gift certificate was all they could do. She even mentioned something about me not calling back right away? Like really? so there is a statute of limitations when Buffalo wild wings messes up your order if you don’t call within 90 minutes it didn’t happen?
So what happened to giving the customer the benefit of the doubt? Better yet you’ve got 15 cameras around that register by the warming oven so it would take three minutes to validate what I’m telling you.
So at this point I told Angel to let crystal know I am local guide with google reviews.
When you tell her that, make no mistake I’m not threatening her or BWW per se but I will publicize truth of my experience!
Guess what? not only did that not move the needle for Ms crystal she also told Angel as long as nothing was wrong with the actual wings then she could not do anything. Really??
OK, so now we’re just throwing darts aren’t we because this is not about calling the next day or you doubting the validity of my claim, it’s now based on the fact that dipping sauce should be considered a bonus that you just may or may not give to the customer?
To BWW c/o Chrystal MGR
So crystal my first question to you is, how could you possibly use your assistant manager as a go-between to deliver News to me as to what you might or might not do to make it right. Really??? Please tell your superiors what it was that was so important that you couldn’t take the initiative to rectify a poor customer experience…
Because I can promise you, Short of the kitchen being on fire customer satisfaction is your most important objective…. Even if the kitchen is on fire customer satisfaction, your customer’s experience takes precedent because without your customer there is no kitchen there is no fire, there is no crystal!!!
As the manager You should make it a point almost mandatory that you take every call related to a bad customer experience!!! How else are you gonna know what you need to do and who you need to do it with ???? Seriously?
The difference between me and you is that number one as manager I know that we don’t put any dipping sauce in the warming oven therefore whoever it is that removes wings from the warmer without blinking will be grabbing dipping sauce they must put into the order!
That way, not only do we not have that issue but when we do have that issue I can go directly to the person that grabbed the order out of the warmer and learn why they didn’t follow procedure.
And because I run it this way crystal it doesn’t happen very often but when it does, I’ve got no problem making it right with the customer because we should know better… We are trained better than that and so yes, we owe you exactly what you ordered because we want your business beyond today!!!!
How could you possibly snub your nose at me when my request was more than fair? how can you be so ambivalent, how can you be so obtuse to your customers like that? But what I really cannot wrap my head around is even after you learned about the ramifications of a potentially negative review, it’s still meant Absolutely nothing. To me that could not be more clear you either don’t understand or you don’t care.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Boneless