Firehouse Subs Esplanade

Rapid pick up needs to be renamed. I waited 30 minutes over my expected pick up time, making me late for the meeting I was picking up lunch for.

Absolute worst service ever, from the manager and staff. My order was thrown on the counter, bag covered in sauce. When I asked for a new bag, I was told by manager that their gloves are dirty, not their fault. The lady sandwich maker mumbled comments when I said I could bag it myself. Absolutely will not be back.

Wait time is a bit longer than other Firehouse locations. Either staff can be trained better or speed and quality of service can be improved.

No BBQ sauce on the SMOKEHOUSE BBQ CHEDDAR! Boooooooooo!

I have eaten from here before and the sandwiches are pretty great. Of course this is a franchised shop. That’s where it stops. The three stars is for the brand not this particular location.That being said I called in my order and the young man taking my order could not after three attempts to spell my name out get it right verbally. I know that my name is unique and I have a lot of patience in this. Yet after three attempts I know you are beyond correction.When I arrived at the restaurant there was no greeting from the whole crew on staff. The young lady stocking chips up front was more concerned with another patron having a phone conversation (being nosey) as she took her time stocking.The restaurant seemed clean on the surface but I didn’t stay long enough to observe what was done.The young man who took my order, well now I know why he was having such troubles. Unless the company allows him to have Apple AirPods in any ear he was obviously distracted by whatever was being played into his ear and brain. I see this as discourteous to any patron that would come into my restaurant. He was so distracted that I could have taken the two bags of chips that I laid on the counter without paying for them because he wasn’t paying any attention to what was right in front of him.And yes when I walked out I looked at the receipt for the order and noticed the laziness of not spelling my name right. Total failure of the individuals who were there that night.I would have to make a third visit to see if there is a change but I would not recommend this location to anyone based on the lack of customer service that you don’t get.

Food was yummy, great for value lots of meat on sandwich. Friendly staff.

Staff was nice. I used an offer & cashier had no clue how to ring me up. Manager came to assist & apparently cashier was still confused so she just stood there. We waited a good while before we got the sandwich also in a restaurant without a crowd. Overall, a good experience.

Fire house Steak & Cheese was on point. I usually get the Meatball Sub, but both are awesome choices

Good food and friendly service.

Great service and the sub was great.

The steak&cheese sandwich was more like a soggy bread mayo sandwich,smh Disgusting!And the young lady handed the gentleman his sandwich but pitched my up on the counter without a thank or anything.

Food was great. The wait was longer than others.

Good service & consistently good quality.

The staff was very nice and informative! Service was quick and friendly.

Very yummy food... Good portions