Firehouse Subs Siegen Lane

I loved this place but my promo code online didn't work when the transaction went through. The thanksgiving sandwich was ordered online but it wasn't available in the store. So, I had to make a swap for another sandwich. A cheaper sandwich. They would not give me a refund in the store for the cheaper sandwich or the failed promo code.

Atmosphere: 1

Food: 3

Service: 1

Always a big fan of firehouse subs but cant afford to wait for 30+mins in store for 2 sandwiches while they'renot even busy. Not to mention that we placed online order ahead. Below is $17 sandwich, its a rip-off.

Atmosphere: 1

Food: 2

Service: 1

Always hot and fresh.

Atmosphere: 5

Food: 5

Service: 5

Food not as advertised..very little turkey.

Atmosphere: 3

Food: 2

Service: 4

This was the worst veggie sandwich I've ever had. The bottom of the sub was soaking wet and it looked like all the veggie had chopped into little pieces. Disgusting! AND NEVER ORDER FOR DELIVERY they give so many orders to one delivery person that the food is almost 2 hours old before you get it.

Very Nice TEAM!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball, Smoked Turkey Breast, Chocolate Brownie

Thursday September 11th, 2025.
I have already made a complaint to the store manager. The store manager contacted the general manager with about 30 minutes after my complaint. The owner then apparently got involved. So to start? I would like to respectfully show my appreciation for the very fast response to my complaint.
With that said this is the incident that occurred.
Around 11:30 on Thursday my wife entered the establishment to pick up her Uber eats order. She was on the clock and working. She went to get the order for her customer. As she was reaching for the food items she received comments from one of the current works that made her very uncomfortable. She tried to brush it off but when she turned around? The worker then made another sexually heated comment to her as she was leaving the establishment. She was hit on and sexually harassed by someone that works here. I don't think any woman should have to worry about being sexually harassed and hit on by men working at a place of business. Unfortunately the damage has been done and she really doesn't feel comfortable with this location anymore. Again? I would like to commend the effort of the upper management team for handling this issue with such speed and efficiency. I do also fully intend on bringing awareness to the public so that if this happens again we have full documentation from this point on. If there is anyone else that has experienced sexual harassment at this location I fully encourage you to please speak up. This form of behavior will never be accepted and we must all work together to stop this kind of highly inappropriate behavior from occurring.

Thank you again to the owner and the managers involved.

Atmosphere: 1

Service: 1

Got a foot long and said pickle and mustard only with pastrami, got roast beef 3 times mayo lettuce. Gross

Atmosphere: 3

Food: 1

Service: 1

I paid for an item and never received it, then was lied to about how to get a refund. The employees simply did not care about the issue. They told me I had to contact corporate through the app, but corporate told me only the store could process the refund. The employees (same person I spoke to the first call) then told me I had to return to the store, which was not an option as I was already 30 min away driving back to my hometown which is an hour away. Management never called me back, and I still don't have any sort of compensation. To top it off, the sandwich I did get was the worst I have ever had—soggy with barely any meat. I threw it away after two bites. Based on other reviews I've read, it appears this location is known for both poor food quality and customer service. I am now reporting this business to the Better Business Bureau for what I consider to be theft.
Save yourself the trouble and the money; don't step foot in this establishment.

Atmosphere: 1

Food: 1

Service: 1

I ordered on the app and went to go pick up my order at the designated time. However, it was not ready yet. I sat and waited for 10 mins. I was not in a rush so I didn't mind, but ideally the order should be completed by the designated pickup time as promised. The turkey was good, the meatball was ok, and the tuna was average. They did however provide a buy one get one free deal which allowed me to get 6 subs for the price of 4 subs. All in all the subs were ok, but the overall deal was great.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Firehouse Meatball, Smoked Turkey Breast, Tuna Salad Combo

Great food great people five stars

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball

Sandwich was cool. However the men up front made the overall experience very uncomfortable

Atmosphere: 1

Food: 5

Service: 1

Worst place to eat in Baton Rouge.Unprofessional

Atmosphere: 1

Food: 1

Service: 1

Food was great. Service was fast and super friendly

Atmosphere: 5

Food: 5

Service: 5

My sandwich was missing 3 ingredients on it, the soup I ordered was filled up half-way, and they did not give us the 2 extra pickle spears that were ordered. I won't ever be returning to this location.

Atmosphere: 2

Food: 1

Service: 1