Freddy's Frozen Custard & Steakburgers

Super clean and friendly!

Atmosphere: 5

Food: 5

Service: 5

So I went here to return food that was poorly made. It was also made using different ingredients than advertised. The manager walks up, does not greet me, and proceeds to say that because I ordered my food using the Freddy's app that I have to go through the Freddy's app to get a refund, which is obviously not true. Then she just walks off from me. Very unprofessional, rude, and all around ignorant. She then tells me to come back to speak with the district manager to get a refund after I threw the food away. This location is always unprofessional with lazely prepared food or missing ingredients. Wasting my money and gas just to be disrespected by people who don't take their job seriously and couldn't care less about making things right for the customers.

Atmosphere: 3

Food: 2

Service: 1

I really enjoyed this restaurant. The food was good and the customer service was even better. The staff were very attentive and displayed great professionalism. This is a great place to find tasty chili covered goodness. I had the chili cheese hotdog and chili cheese fries. The cheese sauce on the fries was the only thing I wasn't a fan of. Of course, this is subjective. The chili is mild yet delicious. I absolutely recommend this restaurant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili Cheese Dog, Chili, French Fries, Chili Cheese Fries

Stopped in for a chocolate malt. It did not disappoint!

Atmosphere: 5

Food: 5

Service: 5

Food is great however order was incorrect. Service is absolutely horrible. Vey very slow.

Atmosphere: 1

Food: 5

Service: 1

Imagine driving 400 miles, all with a strong desire for a Freddy’s steak burger….And I see the freeway sign for this Freddy’s. I exit and find that it’s not very visible, but a quick online search leads me there. I pull up and find it curious that there are no cars in the lot. I get out and go to the door. It’s locked. I go to another door. Locked. I can see workers inside, but they ignore me. I look at the hours of operation on the door and I’m well within their open hours. Finding no response from the workers, I return to my car and pull around to the drive-thru. I see a worker coming outside with a rug. I ask him what’s going on. “We’re closed”. I ask why. “We had a big rush so we closed to clean up”. I let him know that was unprofessional and unwarranted, but his response was, “Ok”.

I’ve lived a good while. I’ve never seen a fast food franchise close down at 2:00 pm to clean. I make this trip every two weeks, and I will not be back. Is this how this franchise operates? Am I missing something? They didn’t earn one star, but that one star is required.

Atmosphere: 1

Food: 1

Service: 1

Terrible franchise.....not sure who owns it, but I just waited 7 minutes in drive thru, then drove to window and was told come in to order. This is not the first time either.

Explain how you're freddys frozen custard and have no custard at 4 in the afternoon.

Atmosphere: 1

Food: 4

Service: 1

Terrible food even worse staff/service

Food: 2

Service: 1

Good meets expectations for the cost however what I value more than that is their service. Being visually impaired they could tell right away and offered to help with the menu and offer any assistance I may need. I don't even get that type of courtesy in a sit down restaurant.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Burger, French Fries

It says they close at 11 o’clock on Friday however, when I show up at 10:45 all doors are locked and nobody will answer the drive-through. The people inside stare at me and shake their head when I go to open the door. I just got off work and just wanted a mini concrete but I guess not with 15 minutes until closing.

Service: 1

Recommended dishes: Sundaes

Steak burgers where ok.. only problem i had was wheres the steak. Those two pieces ok steak patties was as thin as paper. I paid good money for these and i tell you they where thin pieces of meat.

Kid-friendliness: Yes. Plenty of options ob menu for kids.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Burger, French Fries, Bacon Burger, Sundaes

Has potential to be really good, unfortunately the staff just doesn't seem to care. Have had 2 separate occasions that I didn't receive an item that I had ordered. Nobody seems to have any idea of how to speak to customers without sounding like they don't want to be there.

Atmosphere: 4

Food: 3

Service: 1

Customer service was awesome. Thanks Mesha

Kid-friendliness: Kid's meal

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Freddy's Original Double Combo, Cheese Curds

I love there food I had hamburger and fries

Parking: Were free parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, French Fries